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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
872 Reviews

872 Reviews of Kia of North Austin - Austin - Service Center

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September 24, 2019

Amazing...again! Wills helped me get a leased car 2 years ago. It was my first time buying a car and I had no idea what I was doing but Wills was very nice and made me More

by India
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance Messick, Wills Philyaw
Sep 24, 2019 -

Kia of North Austin responded

We are thrilled we could provide you an excellent first-time car buying experience and great service! Thank you so much for the kind words and congrats on your new vehicle!

September 02, 2019

Mimi's Girl We needed tires replaced on an already booked Saturday. Gene was great! He kept us informed of needs and progress on repair and had the car ready by More

by Mimi's Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Sep 03, 2019 -

Kia of North Austin responded

We are so happy we could get your vehicle serviced and back on the road in a timely manner. Thank you for the kind review!

August 26, 2019

Excellent experience with Southwest Kia/Arturo Silva Recently needed a wheel and tire replaced on my K900 (giant pothole strike). Scheduling service was super convenient online. The service area is clean More

by Gunnar Teltow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Silva
Aug 27, 2019 -

Kia of North Austin responded

Gunnar, we are happy we could patch you up and get you back on the road! Thank you for the kind review!

August 01, 2019

Never Disappointed I'm never disappointed in the service I receive here. The waiting area is comfortable, WiFi, snacks and drinks provided. The service techs keep you More

by Twis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall the service techs name :(
Aug 01, 2019 -

Kia of North Austin responded

When you bring your vehicle to us to be serviced, all you have to do is wait. However, waiting can sometimes be extremely boring! We've done everything we can think of to ensure that wait is made to be as enjoyable as possible. Anytime you come in, feel free to take advantage of all our guest amenities! Thank you for your kind review, come back and see us anytime!

July 31, 2019

Great Service - every visit Your service department is the BEST we have experienced on any make of automobile. We were greeted by Edgar - he was friendly, efficient, and represe More

by kvc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar, Vardasha
Jul 31, 2019 -

Kia of North Austin responded

We are thrilled we could provide you and your aunt with an excellent service experience. This review has made our week! Come back and see us anytime!

July 01, 2019

HONEST & COURTEOUS Had a very bad experience at the ROUND ROCK KIA where I bought my 2019 KIA Soul (2nd car bought there). Decided to try Southwest KIA in Austin instead More

by Cheryl S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GENE (Service Mgr)
Jul 01, 2019 -

Kia of North Austin responded

Cheryl, we are thrilled to have as a valued member of our dealership family. I will be passing your feedback on to our Round Rock location so that we can make any necessary improvements. Thank you for your review!

June 30, 2019

Quality Service Same day fast service, Courteous and no wait at either drop off or pick up. Needed to have airconditioner fixed and required work on thermastat. More

by Thomas Dolittle
Recommend Dealer
Yes
Employees Worked With
Brandon Zehr
Jul 01, 2019 -

Kia of North Austin responded

Thomas, thank you for the kind review! We are happy we could be of assistance!

June 07, 2019

Great Customer Service and Maintenance I recently moved to TX and my car needed an oil change, Arturo Silva was very helpful and friendly. Will definitely come back to this dealership for a More

by Lemurs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Silva
Jun 07, 2019 -

Kia of North Austin responded

Thank you for the kind review! We are always here and happy to help you with all your car needs!

January 30, 2019

Great Customer Service and MAINTENANCE Support Been coming since 2011 and even though got 150K on the Sorento, still go to KIA Southwest for maintenance. John Sheeks is TERRIFIC ADVISOR! Al More

by scottc6713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sheeks
Feb 01, 2019 -

Kia of North Austin responded

These are the experiences we strive to provide day-in and day-out! Thank you for your kind words!

January 26, 2019

Happy surprise! Manny checked me in both times I visited for repairs, first for damage repairs and a week later to change out parts that had been ordered for addit More

by Oldnursey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny and Sergio, my very serious but patiently informative mechanic.
Jan 29, 2019 -

Kia of North Austin responded

We are always here and happy to help! Appointments keep things organized but we understand sometimes those things are out of a drivers control and need immediate assistance. In those instances, we are just as happy to help!

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