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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
878 Reviews
Call Service Center (512) 583-1900

878 Reviews of Kia of North Austin - Austin - Service Center

Sort by
September 27, 2021

Fast, efficient, friendly staff. Easy to talk to about any concerns. Attentive and willing to help More

by Vamcclinton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
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September 27, 2021

Good communication, fast service, clean waiting area, very friendly. TV would be nice if it were not on terrible sit coms on a Saturday morning More

by cgee30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian hall
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September 26, 2021

My experience is always excellent. Everyone is always courteous and super friendly. The wait limit is about right. More

by mrrserna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
M. Bernal, Eugene Penberg
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Sep 27, 2021 -

Kia of North Austin responded

Hello, our team at Kia of North Austin is happy to hear about your last visit. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!

September 24, 2021

I sat at the dealership for hours for them to tell me nothing and I had to come to him for questions and concerns More

by CALITXN28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eugene Penberg
Report | Print
Sep 27, 2021 -

Kia of North Austin responded

Hello, Our team at Kia of North Austin strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit since it sounds like we missed the mark. Please reach out to me at your earliest convenience at 737-999-7251 or johnsheeks@lithia.com. I look forward to speaking with you soon and resolving this issue. Thank you, John Sheeks, Fixed Operations Manager.

September 23, 2021

The only reason I didn’t give 5 stars is that I wasn’t able to get help getting a courtesy ride back when Infinity was complete. More

by jodinippert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Martinez
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Sep 27, 2021 -

Kia of North Austin responded

Hello, our team at Kia of North Austin is happy to hear about your last visit. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!

September 23, 2021

The service center was fast, friendly, and detailed. I have been using the service center for over 5 years. More

by BISHOPJH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Sep 27, 2021 -

Kia of North Austin responded

Hello, our team at Kia of North Austin is happy to hear about your last visit. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!

September 22, 2021

Great customer service! Great work on my car. Everything was explained so I could understand. Will definitely bring my car back More

by Enirak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Sep 22, 2021 -

Kia of North Austin responded

Thank you for the kind words! Our team at Kia of North Austin strives to provide extraordinary service to every customer, every time. Thanks again for choosing us and we look forward to seeing you soon!

September 21, 2021

Very friendly people work there! My car was ready in a decent time. My car was washed and vacuumed. Did a good job😃 More

by marshahead2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Sep 22, 2021 -

Kia of North Austin responded

Thank you for the kind words! Our team at Kia of North Austin strives to provide extraordinary service to every customer, every time. Thanks again for choosing us and we look forward to seeing you soon!

September 21, 2021

I’m a repeat customer and the prices were raised for all services conducted at this facility. This is a warning to all customers coming here. Prepare yourself when paying for your car service. They are extr More

by Cell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Bernal has been an excellent contact in this area , Eugene Penberg
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Sep 22, 2021 -

Kia of North Austin responded

Thank you for the kind words! Our team at Kia of North Austin strives to provide extraordinary service to every customer, every time. Thanks again for choosing us and we look forward to seeing you soon!

Nov 11, 2021 -

Cell responded

I’ll be back as long as Manny Bernal is there.

September 21, 2021

Always feel well taken care of by the staff and technicians at Kia of North Austin. They are honest and caring, and really stand behind their great products. At my last visit Manny was very thoroug More

by Txmarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny, Sean, Eugene Penberg
Report | Print
Sep 22, 2021 -

Kia of North Austin responded

Thank you for the kind words! Our team at Kia of North Austin strives to provide extraordinary service to every customer, every time. Thanks again for choosing us and we look forward to seeing you soon!

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