Kia of North Austin

I went to Capitol Kia yesterday after seeing a 2004 Trailblazer listed on their site for $3k, the only vehicle I was really interested in... Before we even got close to a parking space, we had a salesm Trailblazer listed on their site for $3k, the only vehicle I was really interested in... Before we even got close to a parking space, we had a salesman waving us into one, who proceeded to usher us inside and went to get the internet sales woman I'd talked to on the phone earlier about that vehicle... I had to take my son to the bathroom, and while I was in there, my girlfriend told me that woman had told our salesman that the vehicle we were interested in was sold that morning (a fact she neglected to mention when I called her about it in the afternoon)... This didn't phase him... Without letting me know this, he walks me out to a 2007 model and starts praising it, and when I ask if this is the one from the internet (before he mentioned the year), he said no that one sold this morning, but this is an '07 and I can cut you a "smokin deal" on it... I told him I was only interested in that one because it was an SUV and it was cheap with low mileage on it... So he starts showing me some other SUV's, all in the 16k price range, my girlfriend tells him he must have missed (ignored) the point that we were looking for something cheap... So he takes us to their base model Spectra, no A/C, no power anything, priced at a reasonable $7900... but he can cut me a smokin deal on it... I say no dice, he takes me to another car that's "more in my price range" but is sold, and we finally decide to just leave... He says wait, let me call one of our other locations and see if they have anything more in line with what you're looking for... We tell him they're on our way home and we can just stop by them on our own... He says "wait let me just make one phone call real quick!" and runs inside... By the time we walk around to the front of the place where we're parked, he's out there waiting for us with his "floor manager" (who knows how many of these guys they have in addition to their army of salesmen)... He talks me into looking at 1 more car in the very back corner of the lot, so I walk out, it's a 2001 Galant w/ 70k miles on it... By the time I'm making my way back to the front, the floor manager meets me and says he was able to "work the price down" to about $4200 plus tax... I say that might work, intending to leave anyway, and they go to move the car up to the front so I can test drive it... I head for the car, but stop in to tell the internet sales lady I don't know where those 2 guys disappeared to but I'm gonna go look around at other places, tell them I said bye... Her response: Oh, well I'm sure he'd like to say goodbye to you himself... of course he would... I wait for about 30 seconds, then just walk to the car and get in... Before we can back out 2 feet, another "floor manager" comes running out of the building waving his arms for us to stop, and stands by my window... When I roll down the window he tries more strongarm tactics, asking what I'm looking for, what price range, what kinds of payments I'm looking to make, they're sure they can find something I like, and I finally tell him we're just gonna go look at other places... He says well I'm telling you right now we can beat any deal out there... So I tell him well then let me go out and get some deals for you to beat... Finally they let us go, but xxxx, those salespeople are like a bunch of frickin vultures... Oh, and by the way, the 2001 Galant that they "worked down" to $4200 for me? I found it listed on Austin's Craigslist a little while ago, listed as of a week prior to my visit, at $3995... What a bunch of humanitarians, working the price down to more than that for me... More

I purchased a used VW Beetle from Capitol Kia on 4/14/07. I started having problems with the car three days later. When I called the dealership they gave me the biggest run around. We finally got them to I started having problems with the car three days later. When I called the dealership they gave me the biggest run around. We finally got them to take a look at it because they sold me the car with expired inspection and they could not inspect because the check engine light was on. After they "fixed" the car I was still having problems. I called Capitol Kia and the VW dealership they had used. After talking to the VW dealership and having them fax the service report to us we discovered that Capitol Kia had bought this car back from the owner before me. They sold me a car that they had already bought back and never mentioned a word to me. This car had a problem so dangerous that VW told them it could not be fixed and what did they do but put it back on the lot and sold it to me. After threatening them with a deceptive trade lawsuit, they decided to buy the car back from me. I'm sure this car will be back on the lot to resale soon. More

RUDE.....didn't listen to my car concern....got me stuck all of 10 days for a broken off ignition key....my wife towed it to them, I told them I would send a locksmith over to remove the key but when he arr all of 10 days for a broken off ignition key....my wife towed it to them, I told them I would send a locksmith over to remove the key but when he arrived he found that their service department had everything unassembled and also rammed a screwdriver into the ignition and fouled it up....spent thanksgiving without a car and got nothing but bad attitude from a company that just DOESNT LISTEN to it's customers.....a totally lousy experience!!!! More

when i came to this dealership the where great, thay got me out of the car that i was in which lowerd my payment a little, that got me a much better apr than the one i was given at southpoint kia, the sales me out of the car that i was in which lowerd my payment a little, that got me a much better apr than the one i was given at southpoint kia, the salesman went out of his way to help me, he took me to the right car told me everything about the car which was great, when we went inside thay worked with me thay even lowerd the price of there car to get me to the payment that i needed to be at, when i was there the salesmanager even came by and shook my hand which made me feel good, when i was with the business manager he broke down the numbers for me to understand which made me real happy knowing that they do care, when i was leaving the gm of the dealership even shook my hand ant thanked me for my business thank you capitol kia from a very happy customer More

This was a horrific experience! The salesman and finance man refused to give me the car price and any discounts,etc in writing. They just kept handing me papers with the amount of a monthly payment and the man refused to give me the car price and any discounts,etc in writing. They just kept handing me papers with the amount of a monthly payment and the amount of a downpayment for me to initial. All I wanted was the numbers so I could bring them to my bank to see about financing...but they kept pressuring me to use their bank - Capitol One- with figures sight unseen. Eventually, I demanded my keys back. The finance man yelled at me and followed me outside, continuing to harangue me as I drove away. "You are missing the deal of a lifetime! Why won't you listen to me?!" Have never been treated so disrespectfully as a customer. More

On two separate occassions I had service needs for my Optima (which I had bought elsewhere) and the timeliness and friendliness of the staff was superb. When looking for a Kia I would try them first and Optima (which I had bought elsewhere) and the timeliness and friendliness of the staff was superb. When looking for a Kia I would try them first and have recommended others to them. More

I'm not going to spend too many words here, since I'm taking action with Kia USA to stop people like these to offend customers with their lack of professionalism. All I'm saying is that after hours o taking action with Kia USA to stop people like these to offend customers with their lack of professionalism. All I'm saying is that after hours of negotiations with them, last Saturday they gave me a final price of $20,000 for a Sportage EX. And they also gave me the car for the weekend. Today (Monday) I went back to buy this great car, but the sales manager (Chris) with an extremely arrogant approach "explained" that the $20,000 wasn't a deal at all, that probably I may have misundertstood, etc etc. I also called Jesus and Louis (the people I dealt with, that gave me the final deal) and in front of their sales manager they didn't even repeat and confirm what they told me on Saturday. So, the sales manager told me that I should have asked them to put something written (or recorded). You can imagine my reaction. And the experience was much worst than I described here. I'm taking action with Kia USA, since this is simply not acceptable. Don't even go there, and if you go, take a recorder hidden in your pocket when you negotiate. More

They start pricing at $2000.00 over MSRP and then proceed to try to cheat you more from there. If they were not paying big advertising dollars to the newspaper and the television stations to keep them from to try to cheat you more from there. If they were not paying big advertising dollars to the newspaper and the television stations to keep them from letting people know how crooked they are they would not be in business. Would not buy anything from this dealership ever. More

As a former sales employee of this dealership, I cannot emphasize how much you should stay away from this delaership. They try to pop you for more than full price on the vehicle, cram on extras, and maximi emphasize how much you should stay away from this delaership. They try to pop you for more than full price on the vehicle, cram on extras, and maximize your payment so that you are BBB (Buried Beyond Belief). They even brag about sticking it to the customers (e.g., 'we stuck it in all the way') and what kind of outrageous commissions they make during the sales meetings. This dealership is the kind of place that gives the auto sales industry a black eye as a whole. Thank God I've moved onto another dealership that respects their customers and has ethics and morals. More

I went here to get a Kia Spectra 5 because I currently had a Chevy Silverado pickup. After talking with the dealer for 7 hours we finally got what we wanted. They would take over the payments on the Sil had a Chevy Silverado pickup. After talking with the dealer for 7 hours we finally got what we wanted. They would take over the payments on the Silverado and get me my monthly payments on the Spectra 5 at $275 a month. Financing was approved and everything. Then, three weeks after having the vehicle, I get a letter from Wells Fargo (who does their financing) saying that they declined my approval for the Spectra. They also said that the Silverado is still under my name and not the name of the dealership (who took it as a trade-in to take over the payments). Now they're trying to say that even though I was declined for financing that the paperwork shows me under contract for the Spectra 5. But also still under contract for the Silverado. Basically, they're wanting me to return the Spectra 5 but still fulfill the contract on it as well as the contract on the Silverado. This company is trying to cost me an extra $275 a month for a vehicle that I won't even have. I'm talking with some attorneys about legal action against this dealer. I thought I was getting a good deal but it was nothing but a headache. I strongly urge anyone to look elsewhere in Austin before even stepping on the grounds of Capitol Kia. More