Kia of Lincolnwood

Didn’t have a tool? Went today for a recall service appointment that they comfirmed Upon arrival had to wait for 29 minutes only to be told that they didn’t have the tool Went today for a recall service appointment that they comfirmed Upon arrival had to wait for 29 minutes only to be told that they didn’t have the tool to perform the recall. Now I have to schedule it at a different dealer They claimed they called clients but obviously did not. Nor the other customer that was there also Very unprofessional More

Best car buying experience to date! I went in to trade my Subaru Impreza for a BMW X1. Walked in, was immediately greeted by Zak, the GM. He quickly found a sales rep (Jerry) and the pr I went in to trade my Subaru Impreza for a BMW X1. Walked in, was immediately greeted by Zak, the GM. He quickly found a sales rep (Jerry) and the process started. Jerry was a consummate professional and all around nice gentleman to work with during a process that historically has been less than desirable. If I see Jerry or Zak outside of the dealership, would love to buy them a drink, really great guys. Take your business to Lincolnwood Kia, you will not be disappointed! More

Dishonest Dealership I attempted to purchase a Kia Optima from this dealership. My credit wasn't wonderful, but was in great need and had a good job to afford it. Upon che I attempted to purchase a Kia Optima from this dealership. My credit wasn't wonderful, but was in great need and had a good job to afford it. Upon checking my credit, the dealership not only check with a few banks, but 60 banks! To a bank making a decision on me, the dealership's revenge was making me look bad, irresponsible, and a flat out idiot for seemingly being able to visit 60 dealerships in one day. I walked out of the dealership because we could not agree on a deal. I then received calls, emails, and text messages from the salesman. Stay away from Grossinger and stay away from "Vic". He's an idiot and gets VERY defensive. I will never go to this dealership again and I sincerely hope they lose business. More

Loyal Kia Owner Never Visiting Again My experience at Grossinger Kia was truly AWFUL! Two days ago I made an appointment to have a recall done on my Kia Sportage. I was told that I had an My experience at Grossinger Kia was truly AWFUL! Two days ago I made an appointment to have a recall done on my Kia Sportage. I was told that I had an appointment for 8:00 am on Friday, June 7, 2017. The Service Department looked up my vehicle and I was told it was covered under the recall. I even waited fifteen minutes on hold to make sure that the vehicle was covered BEFORE the appointment was scheduled. Being new to the area, I thought I had seen positive reviews but now going back on this Facebook page I see absolutely no place for any reviews. After the way I was treated, I am not surprised they do not elicit reviews. After taking the day off and rearranging schedules, my 8:00 am appointment did not seem to matter to the service team. I was not even talked to or had my car taken back until almost 8:30 am. Then after waiting for thirty minutes, I was told that the recall could not be done and am now expected to continue driving a car with an OPEN SAFETY RECALL on it. The service advisor told me that they do not have the tool in stock to fix my car and there is no estimate on how long it will be for them to get the tool in stock. Not sure I understand a service department not having the correct tools to service their brand. Apparently, I am just supposed to be driving an UNSAFE car until then. The service advisor then told me I could take it to another Kia dealer if I did not want to wait for the tool to arrive at their dealership. When I said I was new to the area and did not know where the next closest dealer was, he told me I should try “googling Kia” for other locations. Why was my appointment even scheduled, after waiting fifteen minutes to verify my car qualified for the recall, when they did not have the tool in stock?! I am recently new to the Chicago area and wanted to find a Kia dealership close to home to continue to service my car and eventually get my next Kia. I am extremely loyal to the Kia brand but after this experience I might start looking into other brands. Today, I also was going to get an oil change and a quote for four new tires and a windshield replacement, to be done at this location, but after the rude experience and the “I-can’t-help-you” attitude I WILL NOT be back. Not only was everyone in the service department extremely rude and unhelpful none of them wore name tags. The only helpful person in the dealership was Oscar, the porter. He was extremely helpful and pleasant young man. He even pulled my car into the service drive so that I would not get drenched on my way out after my unsuccessful visit to the dealership. The only redeeming part of the experience was him. I do hope that the company treats him with much more respect and kindness than I was shown today. Besides Oscar, the customer service I received is something that I would not even rate half a star but if I could rate it with negative stars I would. Neither of the two gentlemen in the service area showed even a modicum of mediocre customer service. I could not even get to a manager and express my concerns of driving not only myself, but my husband and children around in this car that is unsafe due to an open safety recall. At least now, not only myself, but my friends, family, neighbors, co-workers, friendly Kia owners that I know and all the people I will meet, I can tell them NEVER go to Grossinger Kia. More

Dishonest Dealership If I could give a zero, I would. This dealership is awful and in my experience completely dishonest. Put $2500 down to hold a car that I was going If I could give a zero, I would. This dealership is awful and in my experience completely dishonest. Put $2500 down to hold a car that I was going to purchase, but couIf I could give a zero, I would. This dealership is awful and in my experience completely dishonest. Put $2500 down to hold a car that I was going to purchase, but couldn't at that time and was going to come back later that day. Had a little more time to think about it and decided not to go ahead with purchase. I was told that the money I put down was completely refundable; just to hold the car for the day and would either be returned on put toward the purchase. Here I am 19 days later and Grossinger Kia still refuses to refund the money even though I never purchased the car. I've called at least 10 times. Sales Management team dismissive when I do reach them and refuse to return phone calls where I leave a message. Now I'm going to head there and refuse to leave until they return my money, but to have to go through this is ridiculous. I'm SOOOOO glad I did not end up purchasing a car from them. Can't even imagine what that would have been like or getting vehicle services by them. Many more reputable dealerships out there. Stay away.ldn't at that time and was going to come back later that day. Had a little more time to think about it and decided not to go ahead with purchase. I was told that the money I put down was completely refundable; just to hold the car for the day and would either be returned on put toward the purchase. Here I am 19 days later and Grossinger Kia still refuses to refund the money even though I never purchased the car. I've called at least 10 times. Sales Management team dismissive when I do reach them and refuse to return phone calls where I leave a message. Now I'm going to head there and refuse to leave until they return my money, but to have to go through this is ridiculous. I'm SOOOOO glad I did not end up purchasing a car from them. Can't even imagine what that would have been like or getting vehicle services by them. Many more reputable dealerships out there. Stay away. More

Worst service ever! I had an appointment for service for 4pm. I scheduled everything online, and I wrote I will wait for service to be done. When I came there, the gentle I had an appointment for service for 4pm. I scheduled everything online, and I wrote I will wait for service to be done. When I came there, the gentleman (service manager I guess) told me that they are busy and I'll have to wait hour and 45 minutes???? I told him that I had appointment for 4, and that I can't wait that long...I'm working two full time jobs....I asked him why did nobody called to tell me or to reschedule the service for another day? He said, they don't call customers because they sometimes doesn't answer the phone????? Really???? Worst excuse ever......I told him that when I was buying car I was offered with option that someone can actually pick up my car, take it for the service and bring it back. He told me they do that only when they have enough man power and that he can't guarantee that someone will actually show up??? I was so disappointed, they didn't even try to reschedule or help in any other way. Obviously Grossinger doesn't want my business, so I'll take it to someone who wats....not only the service but all the future car purchases for my family and me!!!! Huge disappointment!!! I don't see the purpose of all the perks you offered when you can't deliver them, and also I don't see the purpose of making the appointment when you gonna spend 3 hours in the dealership. More

Excellent customer service team I wrote about how bad the service and pricing was for grossinger Kia also how much I hated them over a year ago. All that has changed they have comple I wrote about how bad the service and pricing was for grossinger Kia also how much I hated them over a year ago. All that has changed they have completely shifted gears and brought a customer service team that's awesome! From the manager to Steve I mean all the service reps are amazing to work with now. They might be a bit overbooked at times, however they are composed and prompt to help. I mean wow! I've never been happier dealing with a delearship service center. Keep up the great work and hope you guys get raises cause you deserve it. More

Roza was very helpful and we like our Kia Soul. There is some confusion over what is going to be covered on warranty so we must see over the next few months what actually is covered. There is some confusion over what is going to be covered on warranty so we must see over the next few months what actually is covered. More

Worst experience of my life went to look at a Kia Sorrento told them I didn't need financing they were not very happy forcing the financing issue. First bad sign test drive car went to look at a Kia Sorrento told them I didn't need financing they were not very happy forcing the financing issue. First bad sign test drive car ran out of gas. Back at the office talking about prices I had a quote they emailed me and were not willing to keep it there was a rebate they said it was already included in the quote they were not willing to adjust told they said no thank you and we were done I walked out . Next day I schedule an appointment for a different dealer before I left I got a call from Kia again they were willing to negotiate with me I went back because we agreed on a price we got everything worked out they started pushing me to fill out a financial application which I said I wouldn't not interested brought in their financial woman very snotty and standoffish I said no I was not gonna do any financing with them finally just got up tore the paperwork we had already filled out and said that I was done they were forcing/pushing their financing on me. Wasted my time! Received many calls finally I told them to please stop calling I am now a proud new owner of a Toyota Highlander with midtown Toyota wonderful dealership wonderful customer service never again Kia Grossinger's you guys are horrible especially your sales team, finance team and management! More

Happy owners of new Sorento Thanks of Roza and Christian from Grossinger Kia in Lincolnwood we have our dream car Kia SorentoWe are really impressed with professional and friendl Thanks of Roza and Christian from Grossinger Kia in Lincolnwood we have our dream car Kia SorentoWe are really impressed with professional and friendly approach to customer and we will recommend this place and Roza and Christian to all our friendsWayto go Guys from Kia! More