Kia of Lincolnwood

WORST. ABSOLUTE WORST. Just like all the other reviewers, they are very deceptive. Have one price online -- and then when Im in the finance office I'm told the price is 3K higher -- and they can't/won't hono they are very deceptive. Have one price online -- and then when Im in the finance office I'm told the price is 3K higher -- and they can't/won't honor the advertised price. No sorry for wasting your time. Nothing. Never experienced such horrible business practices from any car dealership in my life. More

Unbelievable Kia Lincolnwood has very deceptive business practices and uses the excuse that "all dealerships do this" but I have come to find that is a lie also. Kia Lincolnwood has very deceptive business practices and uses the excuse that "all dealerships do this" but I have come to find that is a lie also. My wife and I were researching cars and Kia was on our list as her parents have one. We went to a Kia dealership in Schaumberg but the price was not where we wanted to be. Enter KIA LINCOLNWOOD. If you go to their website you can look at available cars and their prices along with their "DEALER SAVINGS" (see pics) there is also a tool in which you can enter info to get an estimated finance payment. This is all xxxxxxxx. #1 See in the pic where it says "DEALER SAVINGS" well that's only if you qualify for Military discount AND College Grad discount, AND Kia loyalty discount AND any other thing they make up BUT it does not say that. It just says the discounted price. Then if you put in 0% financing they don't tell you that you no longer qualify for a $3000 Kia discount. You need to take their 3.99% to qualify. None of this is explained. So if you look at the pic that says "ADVERTISED PRICE" of $23,365 and the payment of $392 a month and think that's reasonable. You have a rude awakening. We went in expecting to pay $392 and they come at us with a payment of $550?!?!? When I showed this to Marc Ford, our salesperson, he just kinda shrugged like sorry but this is what it is. He did go back to his manager and get them to lower the payment by $30 but again this is wrong. I went to the desk where there sat MICHAEL SCHEMMEL who is the internet sales manager and I asked why the internet price says this and he told me that their site does not figure taxes, but it does and I showed him. He acted all upset and said it's not supposed to do those things and said he would have that changed right away and picked up the phone to make a call. Guess what Mike, not changed. There was a manager there and when I explained all this to her she told me "all dealerships do this" but I know that's not true because we ended up buying a car and they did not do that. They listed the price, broke out all POTENTIAL discounts by name and how to qualify and then worked with you on your pricing needs. Steer clear of Kia Lincolnwood. They have dishonest work practices and literally lie to their potential clients. We didn't even buy a Kia because this had put a bad taste in our mouths. NOTE the photo of the email from Michael Schemmel and how the starting price is $25,999, they flat out REFUSED to honor that price. Flat out refused. Stay away if you want a change at an honest deal. ADDENDUM: Later the next day, they emailed me to try to get me to come back, I said no and explained why and included screenshots of the email from their internet sales dept. I was met with snarky responses including "Welcome to the advertising age of auto marketing in Chicago" they LITERALLY wrote that as a response to my pic of their advertised prices!! STAY FAR FAR AWAY More

I agree with other reviewers. Stay away. They did a complete engine repair on my Sorento -- for which I paid the lion's share - over 7K. They had my car for over 4 months. When I picked the They did a complete engine repair on my Sorento -- for which I paid the lion's share - over 7K. They had my car for over 4 months. When I picked the car up it had a crack running across the entire front window. There was no sign of a crack when I dropped the car off over 4 months earlier. they claimed there was a pebble in a hard to see part of the dash that caused the crack and it was not their responsibility. All I know, it was there (and no sign of it was there) when I dropped the car off. After ignoring my follow up call and voice mails for a couple of week, I did finally catch the GM. He refused to reimburse the $300 for the repair, and said "my mind is made up." He had quite an attitude as well as if I was the bad guy. Just horrible customer service and way to conduct business. I would not trust them with your car -- there are many better dealerships out there. In fact, I would avoid buying a Kia in general. More

Stay Away My personal experience with Kia Grossinger was horrible, and I will NOT recommend anyone to get his or her car from them. MY wife and I came to get a My personal experience with Kia Grossinger was horrible, and I will NOT recommend anyone to get his or her car from them. MY wife and I came to get a new lease. Our salesperson, Marc, treated us well. Nothing extraordinary, but he was willing to listen to us and see other offers we got from other dealerships to help give us the best price. We negotiated for a little while and left with a car soon after. Our troubles started later: We noticed that we agreed on a specific maintenance plan but we were signed onto a different one (less extensive one). That was a little wired, but mistakes happen, and we're all human. Paying humans to be more specific. When I called Kia Grossinger to fix that mistake, I understood that I made a horrible mistake choosing to get my lease from them. First, I called the salesperson (Marc) that sold us the lease. Getting him on the phone wasn't easy, but he called me back and promised that he'll check when happened. That was a month ago. I'm still waiting for a call-back. A week and a half after calling Marc (The salesperson), I called Kia and asked to speak with the manager. The manager, Matt, apologized, and passed me on to the "leasing department" so they can see what happened. No one picked up the phone again. Left a message - it's been a week, and no one called me back. Now I'm starting to get angry by the rudeness and their attitude toward their clients, so I ask to speak to Matt the manager again. "The manager isn't here", "The manager is in the restrooms and will call you back", "the manager just left". Three times I had left messages to be called back - I'm still waiting. In my personal experience, WE MADE A BIG MISTAKE CHOOSING TO GET OUR CAR FROM KIA GROSSINGER. They will provide you with a great purchase experience, but just wait until you leave the lot and have a problem or a question. I feel like once they got your money, good luck with anything else. It's not even about the maintenance plan at this point, it's about the principle. We bought a car from you - pick up the phone! There was a problem? Own it and fix it. The amount of time and frustration I spent for a small mistake isn't worth it, but it showed me what kind of service customers get when working with Kia Grossinger. In my option, take your business elsewhere, where they respect their customers. BTY, I'm still waiting for a call back. Maybe I'll get one when my lease is done... More

Something stolen from my car during service!! There were a couple of recalls on my vehicle so I took it in for service. After Grossinger Kia was done with service, and within seconds of me driving There were a couple of recalls on my vehicle so I took it in for service. After Grossinger Kia was done with service, and within seconds of me driving off the lot I realized something was missing from my car. I drove back to the dealer, parked, and proceeded to look for the item in my back seat, under my seat, in the console where it had been, etc. It was nowhere to be found. I told an employee at the dealership that "I believe someone took something from my vehicle, " and his response was "I didn't do it."...uh, strange. Next, I talked to the service manager who insisted that no one stole it, yet offered me cash instead of filing a claim. He negated me and showed no interest in finding out who had done it. He told me that this kind of thing never happens at their location. I can only conclude that things like this do happen at Grossinger Kia, but the manager pays people off and these incidents are never on "the books". He seriously asked me how much the item cost me, and gave me cash. It's always really interesting when someone insists of their own innocence or the innocence of others, but eagerly wants to smooth things over with cash. It's indicative of implication. If I wasn't already running late, I would've denied and insisted on filing a complaint. Luckily the item had no sentimental value. This place is the epitome of shady. Do not go here! More

Typical Bait n Switch Dealer send an online quote on a lease of $442/mo but then doesn't honor it once we're at the showroom and claims it was a mistake from their "system" Dealer send an online quote on a lease of $442/mo but then doesn't honor it once we're at the showroom and claims it was a mistake from their "system". Lowest offer of $685/mo. Not even close! Printed out the email, showed them the online quote from their website. Doesn't matter, can't & won't honor it. Walked out. Only thing I agreed to is never to buy a Kia or another Grossinger vehicle ever! More

unprofessional I have been trying to get a car from your dealership for almost 2 weeks now. I submitted my financial application a week and a half ago. Your sales re I have been trying to get a car from your dealership for almost 2 weeks now. I submitted my financial application a week and a half ago. Your sales rep Jonathan Perez called me the same day and stated that he would give my info to the financial manager and call me back. He never did. Jonathan asked if he should call or text with an answer, I told him both was fine. I called and texted Jonathan and left voicemails from Tuesday til Friday last week, no reply. I finally called the dealership last Friday myself and he stated that they couldn't take my trade in, so I asked could I just get a car without the trade in. He said he'll ask the finance manager and proceeded to place me on hold.He came back on and said I couldn't get the sorento because the down payment would be higher, so what other vehicles was i interested in. I told him 3 other vehicles and I had 2 small children and needed room. He said according to the finance manager i would need $1000 down for those vehicles but he wanted to double check and He'd call on Saturday. Never called. I get alerts when my credit is ran. Never called and said anything to me all this week I called him Monday no answer Tuesday I texted him he called back only because he didn't know who I was. he answered his phone by stating did someone call or text from this number.. smh. Once I told him who I was he said he was off today and he'd ran my credit and info to the finance manager Monday before he left work and he'd have a answer on Wednesday. So he lied because supposedly this was done last Friday. He texted me Wednesday/ yesterday and said he'd call me with a answer because his finance manager had it on their desk now. He never called back. I called and texted him. no response. so basically I've been given the run around for almost two weeks, credit ran numerous times, financial application done, vehicles picked and eveything but no response for almost 2 weeks. This is very unprofessional. If I was approved fine if I wasn't fine, I should recieve some type of response saying so and not given the run around. I'm in need of a vehicle. I live a hour and a half away from your dealership and I told Jonathan that from the beginning.i have a 5 month old baby and a 6 year old and I wanted to know if I was approved and what I needed to bring with me upon approval so it wouldn't be a wasted trip there back and forth commuting and he stated he totally understood and he's helped people like this before and it wouldn't be a problem. All I want to know is if I have been approved how much is needed down for the sorento Optima soul or sportage so we can proceed forward and i can drive out there, if not tell me im not approved so I can go elsewhere. how would u like it if your personal and financial info kept being ran and you have no idea what's going on with it for almost two weeks. horrible customer service and professionalism. More

Horrible service The automotive service there was horrible. Went in there for an oil change and they left my oil drain plug lose which caused a major leak on my drivew The automotive service there was horrible. Went in there for an oil change and they left my oil drain plug lose which caused a major leak on my driveway and there was a lot of oil on my valve cover from when they poured the oil in. They also left my cabin filter out on my seat. They didn’t adjust my tire pressure neither. It took them over an hour to do my oil change. Never coming back to this place. First and last time. Not only do they need new mechanics that know what they are doing but the people inside were just as bad. Scott the service manager has a very bad attitude. Seen him giving attitude to a young lady that probably didn’t understand the situation with her car. They also tried to sell me stuff that I know for a fact my car didn’t need because I had already done them at my previous visit for an oil change at a different Kia dealership. 2 thumbs down for me More

worst buying experience ever . the reason car dealers have a bad reputation. after arriving at a mutually agreeable price, I proceeded to sign all paper work and discovered tha . the reason car dealers have a bad reputation. after arriving at a mutually agreeable price, I proceeded to sign all paper work and discovered that an $800 charge was included in the billing for after market paint protection. i told them that i did not order this service and would not pay for it. the manager took offense , became belligerent, and told me that they would not complete the sale unless i agreed to this fee. i wanted the car and complied . More

Didn’t have a tool? Went today for a recall service appointment that they comfirmed Upon arrival had to wait for 29 minutes only to be told that they didn’t have the tool Went today for a recall service appointment that they comfirmed Upon arrival had to wait for 29 minutes only to be told that they didn’t have the tool to perform the recall. Now I have to schedule it at a different dealer They claimed they called clients but obviously did not. Nor the other customer that was there also Very unprofessional More