Kia of Lincolnwood

I was very pleased and satisfied with the professional and knowledgeable sales and service departments of this Dealership. They are polite, respectful, and very helpful, especially salesman-Val, service-F and knowledgeable sales and service departments of this Dealership. They are polite, respectful, and very helpful, especially salesman-Val, service-Francis and supervisor-Carlton. I have recommended this dealership to family members because I stand behind their work. More

I Wanted info on what additional fees and any other costs they add on befire I wasted my time going there. Some dealers add on as much as $4000 in crap folks do not want or need. They refused to answer they add on befire I wasted my time going there. Some dealers add on as much as $4000 in crap folks do not want or need. They refused to answer More

The sales manager at this dealership is rude and arrogant. Take your money and you business elsewhere. arrogant. Take your money and you business elsewhere. More

PREDATORY sales people, den of scoundrels and thieves. (Scoundrel : A base, mean, worthless fellow; a rascal; a low villain; a person without honor or virtue.) [They pay for fake google reviews] A pe (Scoundrel : A base, mean, worthless fellow; a rascal; a low villain; a person without honor or virtue.) [They pay for fake google reviews] A personal example of how they operate : 1. They did not show me the FULL car fax report. Instead of showing me on the computer, where the first thing I would see is the OPEN RECALL notice on the first page. They printed it out in the back office arranged the paperwork backwards and kept it behind a folder like a deck of cards, then Proceeded to only showed me the positive data points. I was never shown that it had an open recall. Had I known I would not have baught the car. (Lying by omission) 2. When I turned down the xylon insurance package. They told me it was company policy and that I had to buy it(just a straight lie). when I asked for the terms and conditions on how and when I could use it they just sent me the receipt for the purchase with no additional information. It’s essentially $2000 piece of paper as I wouldn’t trust them with a penny let alone my leave my car with them. 3. The car was sold to me with all 4 tires at 3/32 tire tread. At 2/32 they would not have been able to legally sell me that car with those tires. This was done right before winter the most dangerous times to drive on such tires. I almost got into several accidents because the car did not stop as it should have. Not knowing the tires were completely bald. The car only had 30k miles and it was at the dealership for a week after I bought it which is when I believe the tires were swapped. And yes it’s already cost me $800+ to dispose of their old tires for them for free. All this within the first 3 months having the vehicle I’m not naming names because it pointless. This is systemic (for the whole grand theft auto group also known as “leader automotive group” ) THEY ARE A NIGHMARE More

Unfortunately, I am having the same issues as all the people below. My car has gone in to get "fixed" for the same issue 5 times - GPS doesn't work. The issue has neither been fixed nor has anyone respon people below. My car has gone in to get "fixed" for the same issue 5 times - GPS doesn't work. The issue has neither been fixed nor has anyone responded to my constant inquiries. They have had my car for about 6 months - brand new Telluride. Would not recommend this dealership. More

I purchased a used vehicle in 08/2022. A couple of months ago the check engine light came on. Finally was able to speak with someone to make an appointment to see the car.. The thermost A couple of months ago the check engine light came on. Finally was able to speak with someone to make an appointment to see the car.. The thermostat was replaced and a tire rod. Well the check engine is on again and as usual no one will speak to me or return a call from the service department. I was able to get in contact with Frank the customer service rep/advocate for the consumer who suggested I call another dealership for service. Why wouId call another dealership I? I don't expect anyone to stop what they are doing to answer my calls but I do expect to be acknowledged at some point which never happens. I regret setting foot in this dealership and purchasing a Kia. The customer service skills suck big time. I have not had a pleasant experience at all and they don't care. They never disclosed that Kia's were being stolen at the rate that they were being stolen at the time of purchase, which I guess why would they if they want a sale. After the transaction was complete they were done with me. Once the deal is sealed they wipe their hands clean of you. Communication becomes null and void. I guess I was just another sucker to them. It makes no sense that I have to look to other dealerships/mechanics other than Kia because Kia of Lincolnwood doesn't respond to the needs of certain customer. I'm more than certain that not everyone is treated as such. I'm guessing it depends on how you look. If you are told that purchasing Xzilon , the interior and exterior protection plan, is mandatory it is a lie. It is optional. I was lied to about Xzilon and I never received information on how to use it or who to contact. I'm paying for a service that I am not benefitting from because once again that's my problem not Kia of Lincolnwood. One star for this dealership is a higher rating than what I would give it. More

.I made an online appointment which I later confirmed with an actual human being via text to go see a specific used car at Kia of Lincolnwood yesterday afternoon at 5:30. I even received confirmation tha with an actual human being via text to go see a specific used car at Kia of Lincolnwood yesterday afternoon at 5:30. I even received confirmation that the car was in stock there and they would have it ready to go for my test drive when I arrived. When I got there-- surprise surprise-- all the guys looked at each other like they had no idea what I was talking about. I had to give them my copy of the Carfax so they could "check" and then was unceremoniously told "yeah we just sold that one." No apology, no nothing. Needless to say this is no way to run a business in 2023 and I definitely feel did this dealership did not respect my time and my readiness to buy. It appears that the crappy reputation that some car dealerships have us well-deserved. . Avoid these bozos! More

Eight emails and couldn't/wouldn't answer a simple question about a vehicle's condition. Took a phone call to do it. question about a vehicle's condition. Took a phone call to do it. More

Horrible service! Sales department is a total joke! Was working with Frank. Was super nice at first, when he pulled my credit and seen I have 3 open auto loans (all p Sales department is a total joke! Was working with Frank. Was super nice at first, when he pulled my credit and seen I have 3 open auto loans (all paid on time, NEVER LATE, and nothing negative on my credit), he stopped calling, texting or contacting me at all. I would avoid these guys. And after reading other reviews I’m happy I didn’t buy from them More

if you want a xxxxty car; if you don't care about customer service; if you want to be over charged, bullied, and embarrassed then its the dealership for you. worst experience of my life. customer service; if you want to be over charged, bullied, and embarrassed then its the dealership for you. worst experience of my life. More