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Kia of Lincolnwood
Linconlwood, IL
72 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 72 reviews
February 28, 2023
.I made an online appointment which I later confirmed with an actual human being via text to go see a specific used car at Kia of Lincolnwood yesterday afternoon at 5:30. I even received confirmation tha with an actual human being via text to go see a specific used car at Kia of Lincolnwood yesterday afternoon at 5:30. I even received confirmation that the car was in stock there and they would have it ready to go for my test drive when I arrived. When I got there-- surprise surprise-- all the guys looked at each other like they had no idea what I was talking about. I had to give them my copy of the Carfax so they could "check" and then was unceremoniously told "yeah we just sold that one." No apology, no nothing. Needless to say this is no way to run a business in 2023 and I definitely feel did this dealership did not respect my time and my readiness to buy. It appears that the crappy reputation that some car dealerships have us well-deserved. . Avoid these bozos! More
by jonschwartz
Employees Worked With
Don't know
January 21, 2023
Horrible service! Sales department is a total joke! Was working with Frank. Was super nice at first, when he pulled my credit and seen I have 3 open auto loans (all p Sales department is a total joke! Was working with Frank. Was super nice at first, when he pulled my credit and seen I have 3 open auto loans (all paid on time, NEVER LATE, and nothing negative on my credit), he stopped calling, texting or contacting me at all. I would avoid these guys. And after reading other reviews I’m happy I didn’t buy from them More
by EsorWorld
Employees Worked With
Frank
October 26, 2022
if you want a xxxxty car; if you don't care about customer service; if you want to be over charged, bullied, and embarrassed then its the dealership for you. worst experience of my life. customer service; if you want to be over charged, bullied, and embarrassed then its the dealership for you. worst experience of my life. More
by lisa.aiello1973
Employees Worked With
Almost all of them. Manager was the worst
May 10, 2022
My car experience has been dreadful because of supply chain issues. I had to wait over 2 months for a new engine. However, my service provider Brendon R. was available to update me through the whole proc chain issues. I had to wait over 2 months for a new engine. However, my service provider Brendon R. was available to update me through the whole process, did extra work to provide a new engine ASAP, and ended up saving me another 6+ weeks of waiting for a new engine. I really appreciate the work he did, and how available he was during the whole saga of waiting for parts. Cheers to Brendon! More
by jldmsu
Employees Worked With
Brendon Rothlisberger
May 09, 2022
Don’t sell them your Vehicle (SCAM) I visited this dealer in January to sell my Vehicle. The Sales man had promised me a check for my vehicle after 6 week maximum. After waiting 3 months with no calls dealer in January to sell my Vehicle. The Sales man had promised me a check for my vehicle after 6 week maximum. After waiting 3 months with no calls, emails, or any follow up whatsoever. I reached out myself for an update, I was promised to get the check last Friday (05/06). Now more than 3+ months later the dealer has sold my vehicle and I’m still left without a check. This dealer group has essentially taken my vehicle, sold it, and kept all the profits. I’ve spent time traveling to the dealer multiple times which is about 1 hour from my home, money on fuel (gas is over 5 dollars a gallon now), and stressing over this situation. All I’ve received in return is empty promises and this dealer groups hand in my pocket. Keep in mind we are not talking about a few hundred dollars but more than the average American makes in 6 months. After over 3 months with no money and the vehicle being sold to another person who is also being treated badly, I would call this “business” a SCAM! More
by Hinads
Employees Worked With
Bradley
March 01, 2022
After a couple of very weird experiences at other dealerships trying to locate a Telluride, I was so happy to run across Chris! He was informed, informative and, above all, totally candid and frank dealerships trying to locate a Telluride, I was so happy to run across Chris! He was informed, informative and, above all, totally candid and frank about what the buying experience today is all about. He met every promise he made to me, was happy to answer every question I had, and was whatever the opposite of high pressure is. Thanks, too, to Fred, the Sales Manager, for similarly being straight from the very beginning. Zero surprises, all expectations met or exceeded. Hoping the car turns out to be as reliable as these guys were in all my dealings with them. More
by Alan W
Employees Worked With
Chris Mashni, Fred Dino
February 22, 2022
Very unprofessional, called the morning of my appointment to say I would be a few minutes late for my test drive for the new EV6 they said not a problem looking forward to seeing you. Only to get there and f to say I would be a few minutes late for my test drive for the new EV6 they said not a problem looking forward to seeing you. Only to get there and find out the sold the car 2 days ago. Why are you wasting people time? More
by Fvarghese123
Employees Worked With
All of them
