Kia of Lincolnwood

The service advisor Dawood does not know what he is doing, I ask him to send some invoice to the Autoguard co. and all he said was that he is very busy ,what a way to treat a customer it's unbelievable doing, I ask him to send some invoice to the Autoguard co. and all he said was that he is very busy ,what a way to treat a customer it's unbelievable. Then I talked to the service manager Francis Caner and he did it right away. More

Avoid their service center at all costs. They are not here to help they are here to make a quick buck off you. They quoted me $5000 to replace my catalytic converter. I took the same car to They are not here to help they are here to make a quick buck off you. They quoted me $5000 to replace my catalytic converter. I took the same car to a local mechanic and that mechanic is changing me $850. This company should not be trusted. More

Initially my expensive repair did not work. Subsequently, the service department worked with me on a very agreeable solution. They have always been friendly. It took a bit of time to resolve th Subsequently, the service department worked with me on a very agreeable solution. They have always been friendly. It took a bit of time to resolve this but I appreciate their willingness to work on fixing the matter. More

They are making it near impossible to cancel the extended warranty. I now have to get a lawyer involved. What a nightmare. warranty. I now have to get a lawyer involved. What a nightmare. More

Avoid the service Dept and service manager, Felix, like it is a contagious disease. There is nothing worse than technicians who don't know basic mechanics of a car or service managers who say they really d it is a contagious disease. There is nothing worse than technicians who don't know basic mechanics of a car or service managers who say they really don't care about their job because they can get one anywhere. This is just a few of the experiences I have witnessed at Kia of Lincolnwood. I'm really disappointed with the lack of standards in the dealership in general from a super messy dirty service shop, lack of customer friendly service writers, technicians who don't know how to follow service manuals, to the tripping hazards of the lack of a thresh hold at the floor transition from customer waiting area to the sales floor. From what I have read is that their sales department isn't much better either. Too many details, mess ups, lies and run arounds to explain here because it would be like a novel. Did I mention the loaner they lent me smelled like an ashtray and it took me almost a month to finally get the smell out of it? More

Insanely bad customer experience. They can put you the full process online including soft finance application and home delivery appointment. Only to bug you every day to come finish a They can put you the full process online including soft finance application and home delivery appointment. Only to bug you every day to come finish at the dealership (likely for random upsells the online process makes much easier to turn down). Special mention to Frank who I dearly hope doesn't need to sell cars to make a living More

I would be wary. They have some horrible practices: They will force LoJack and Xzilon on you, even when you don't want it. Xzilon- It's supposed to be a "cosme They have some horrible practices: They will force LoJack and Xzilon on you, even when you don't want it. Xzilon- It's supposed to be a "cosmetic" insurance for interior & exteriors. If you read the exclusion list, they don't allow almost everything. The sales person will lie to say it's covered (read the terms, it's 100% not) LoJack - If your new car is stolen, why would you want it recovered? The criminal will most likely trash it, it will be used for illegal activity, and then it will be tossed to the side of the road. Your car will be impounded and then be given back to you in horrible shape. Might I add Kia's connect would be the GPS located for this thing. They will also scare you into paying above MSRP. We all know car sales are declining. This isn't COVID times anymore. You're paying a premium price for scams. More

The team was amazing. I inquired online and was contacted by Crystal who got me to Frank. I had been working with multiple dealerships and on different cars, talking with I inquired online and was contacted by Crystal who got me to Frank. I had been working with multiple dealerships and on different cars, talking with so many people. Frank was the first person who I truly felt was willing to A. Work with me B. Sincere and honest about pricing C. Just an overall good person. Once I got there, I was met Kiki! OMG Kiki is by far the best sales person I've ever worked with. She identified the pain points my wife and I were having with our previous vehicle. She showed how the Carnival would literally fix everyone. She reassured me through the whole process that I was making the right decision. The whole team worked so well. I honestly felt like I was back in my hometown of Cincinnati OH, buying a car not from a sales person, but rather a friend/family. The sales team, GM and all create such a relaxing, non-pressure environment. Never once did I feel like they were trying to screw me or push something on me. From start to finish the team was honest up front and genuine. I would 100% recommend people to Kia of Lincolnwood. Seriously Ask for KIKI! More

They are polite and professional but there is a lot of lying about their inspections, if you are planing on buying here make sure you check everything that matters. lying about their inspections, if you are planing on buying here make sure you check everything that matters. More

The manager called me xxxxxxx! ! Bad services and didn’t fix the car after 7 hrs of waiting ! Bad services and didn’t fix the car after 7 hrs of waiting More