Kia of Lincolnwood

This has been a mixed experience. My '20 Soul was having issues in March of 2024. The car felt as though it were losing power in turns at intersections. It would actually stall (auto My '20 Soul was having issues in March of 2024. The car felt as though it were losing power in turns at intersections. It would actually stall (auto trans) in the middle of the intersection. There was never a Check Engine Light. So, I brought it to this dealership to see why that was happening. Frances was the person helping at that time. He kept the car while I waited. He texted at least 3 times that they'd taken the car for different trips, but were unable to replicate the issue. After a couple of hours and a few alleged attempts to recreate the issue, I was told that it wasn't something they could detect or address. I was simply told that if it happened again, to bring it back. I took the car home and didn't really have any issues until November, later in the year. At this point, the car was experiencing severe issues, dying out, a ticking noise, and reduced power. I had it towed in on January 4. It took weeks for them to tell me that the car would need a new engine. It took even longer for them to decide whether it would be fixed under warranty. During this time, I was renting a car, hoping they would eventually decide to approve the warranty work. Ryan told me that the decision was not up to their department, that Tech Line (corporate) would have to approve it for warranty. Ryan was not always forthcoming with info. He didn't reply to calls, texts, or emails in a timely manner. It would be days or a week before he would reply. He said that Tech Line wanted proof of maintenance for five oil changes. I'd only owned the car long enough, and driven the car 18k miles. So I could only account for three oil changes with receipts. They wanted more receipts beyond my ownership of the car. I was fortunate that CarMax had one more oil change work order before I owned the car. Those four receipts proved that the maintenance had been done within the regular intervals. It still took weeks for him to finally acquiesce and provide a loaner vehicle. By the 6th week, I had a loaner and assurances that the warranty would be honored. That was February 11. From the day I left with the loaner, all I asked for was an update on the time frame so that I could make plans. He would go days and weeks without responding. I know he's busy handling other accounts and repairs. So I only reached out once a week, if even that. It wasn't until the last week of March that he'd told me the engine had been received and that work would begin. He would not reply with a time frame. In the next week, he called back with a different attitude, saying that my Soul has been completed and asking for the loaner to be returned as another customer needed it. Within 24 hours, he texted at least 3 or 4 times asking about the car, when I could be there. I answered every time, despite my family suggesting that I ghost him the way he did me. I put almost 4k miles on that loaner in that time. I appreciate the ride. I am grateful not to have the expense of a rental for the four full months that they had my car. But if this is any indication of how they operate, I would never buy a car from this dealership. I will never go back to this dealer for any kind of service. I had to seek the advice of a lawyer when they weren't replying, when they'd asked for more oil changes than I'd actually needed to. I actually realized that when I took the car for the initial issue back in March '24, I can't tell if they actually did anything because the work order receipt noted the mileage in was the same as the mileage out. Did they actually take the car out to try to replicate the issue? Maybe. Maybe they just don't keep accurate records of mileage coming in and out. Either way, I have enough to go on that I can never trust my car to this dealership. If you're still reading this, I hope you learn from my terrible experience. More

I made an appointment to have a recall part put my car. I waited about 30 minutes for the guy Ryan Kochman to come and tell me the part was not in stock and that I would have to comeback in two weeks said I waited about 30 minutes for the guy Ryan Kochman to come and tell me the part was not in stock and that I would have to comeback in two weeks said he would call when it comes in so I will wait and see. More

There is absolutely no communication! You call no one answers. You show up everyone is gone and who is left behind is sweet as pie but she had no answers either and was even embarrassed a You call no one answers. You show up everyone is gone and who is left behind is sweet as pie but she had no answers either and was even embarrassed about it! Not her fault people she works with lavk professionalism in there work ethic! She asked a sales person for guidance and he pretty much told her why come to me I cant do anything about it. I understood he couldnt. But tell her that in front of me was rude! Making her uncomfortable. So when I said that its very unprofessional and so sad that im only sought after and pampered while trying to get my money to purchase a vehicle and once thats said and done the customer service GOES OUT THE WINDOW!!!!! Kia In Lincolnwood has become an absolutely nightmare to work with! 2 days now without a follow up from anyone! Unbelievable!!! More

The absolute worse Customer “Service” dept. Run away, don’t walk. Took 2 days to diagnose issue, never responded to communications, forgot to even diagnose 1 of the problems I brought it in for Run away, don’t walk. Took 2 days to diagnose issue, never responded to communications, forgot to even diagnose 1 of the problems I brought it in for. Then wanted to charge me $5600 to replace sunroof even though it’s just off the track. Total scam. Have 2 Kia’s but will never bring back to this service shop with their snotty, rude 24 year old service techs. The only honest one there told me the only Kia he would buy is a Telluride. Wouldn’t bring my kid’s bike here for air in the tires…. More

Friendly people; very competent service department. I don't know much about car prices but we got an okay deal on a new car in 209. Just had the most wonderful experience with the service department I don't know much about car prices but we got an okay deal on a new car in 209. Just had the most wonderful experience with the service department. The man who took my order dealt with a kind of irregular issue with the headlight. He saw to it that everything went right, even problems I helped cause, and gave a good price on the work. More

Great service,very attentive,took care of me pronto,would recomend this dealer to anyone.. recomend this dealer to anyone.. More

Masked my problem, didn't fix it ! Can't depend on my vehicle, replaced defective engine with another defective engine , Can't depend on my vehicle, replaced defective engine with another defective engine , More

Experience is not too good, i've been waiting for the staff to call me if my car is ready and no one did, I just call the office to know. The store is almost close when I got there.. I don't know what ti staff to call me if my car is ready and no one did, I just call the office to know. The store is almost close when I got there.. I don't know what time they finish with the service coz if I knew earlier I should have picked up my car early. More

The rep helping me was great. Got in and out quickly, explained everything . Very nice guy. Got in and out quickly, explained everything . Very nice guy. More

Excellent dealership Great service very clean environment always looking out for costumer making sure of satisfaction environment always looking out for costumer making sure of satisfaction More