Kia of Leesburg - Service Center

Very friendly and accommodating. Prompt on our appointment time and kept us informed of progress. Prompt on our appointment time and kept us informed of progress. More

Excellent service! Everything that is to be done to the car is explained so that you understand it. Everything that is to be done to the car is explained so that you understand it. More

Ryan was professional and service was good. I didn’t feel pressure to have services I didn’t need I didn’t feel pressure to have services I didn’t need More

Very friendly and they let me know exactly what's going on with my car. I have total confidence in Kia Leesburg and their employees. on with my car. I have total confidence in Kia Leesburg and their employees. More

MY OPINION from my recent experience at Kia of Leesburg: Several days ago, I made an appointment for an oil change for my Soul. I arrived 20 minutes ahead of my 2:00PM appointment today, October 20. I wai Several days ago, I made an appointment for an oil change for my Soul. I arrived 20 minutes ahead of my 2:00PM appointment today, October 20. I waited at least 10 minutes before a service advisor even approached me. I offered that I had an appointment for an oil change. The advisor said "okay, but there are (pointing to and counting cars in front of the bays) 1,2,3,..., 9, cars ahead of you so it will be at least 3 and a half hours". I said "I have an appointment..." He said "they all have appointments too." I left. I drove 30 minutes over from The Villages (and then 30 minutes back) for nothing. Wasted gas, wasted time. I have been to KIA Leesburg many times. Service has my phone number. How about the courtesy of a PHONE CALL if service is NOT ABLE to accommodate my scheduled appointment? MY OPINION is that Kia Leesburg is deserving of ZERO stars not one star (which is the minimum selection here.) More

I have previously used this dealership for maintenance and warranty work and have not been completely satisfied. The last time I brought my vehicle in for a warranty issue Ryan greeted me and went out of and warranty work and have not been completely satisfied. The last time I brought my vehicle in for a warranty issue Ryan greeted me and went out of his way to assist me and listen to my problem. He was very helpful and got a courtesy car for me to use. Excellent work on Ryan’s part. More

Good follow up with the exception that the service reminder message is still on. Even though I bought the car in twice in a last 2 months. reminder message is still on. Even though I bought the car in twice in a last 2 months. More

I Waited over 25 min after pulling in for a service advisor to meet me and check in. advisor to meet me and check in. More

Waited very long tine for Service writer to come and acknowledge my appointment after i drove in. It was at least 20 minutes, acknowledge my appointment after i drove in. It was at least 20 minutes, More

Prone to error. . they did not install oil filter properly creating circles of oil on my garage floor. . they did not install oil filter properly creating circles of oil on my garage floor. More