Kia of Leesburg - Service Center

My advisor Alan was helpful very professional. He kept me up dated with what was going on with my car. I will certainly consider purchasing my next vehicle with them. He kept me up dated with what was going on with my car. I will certainly consider purchasing my next vehicle with them. More

I brought my Kia EV6 GT into service due to ultrasonic sensors not working. This turned out to be due to rodent damage. The repair was completed promptly and at a reasonable price of just about $500. Howe sensors not working. This turned out to be due to rodent damage. The repair was completed promptly and at a reasonable price of just about $500. However, when I dropped my vehicle off, I implored the advisor to make sure that the service department did not detail my vehicle due to it having a matte gray finish. Upon picking up my vehicle, it was clear that the detail department had detailed my vehicle, had applied a polish to it and had scratched the paint all over the body. I have now dropped the vehicle off to have the service center take it to a body shop to assess and attempt to correct the damage that was done 9 days ago with no communication or updates from the service center about timing. If everything gets corrected, I will provide another review to account for that, however at this time I absolutely can not recommend Kia of Leesburg for service, particularly if you have a matte paint finish. More

I hate making appointments thru the phone computer system!! It was extremely difficult and dissatisfying system!! It was extremely difficult and dissatisfying More

2 hour wait past our appointment time for a oil change, was told to come in first thing in the morning next time. was told to come in first thing in the morning next time. More

Too long for just an oil change! Waited 15 minutes after arriving. Need more staff. Waited 15 minutes after arriving. Need more staff. More

Thorough. Tech found passenger side CV boot leaking. No one asked whether I wanted it fixed or provided a quote. I did get it fixed at a local garage. Tech found passenger side CV boot leaking. No one asked whether I wanted it fixed or provided a quote. I did get it fixed at a local garage. More

I was there to have a couple of recalls fixed and an upgrade and everything went well and fast upgrade and everything went well and fast More

Always great customer service when getting my car serviced. Great experience. Fast service. Never had any issues. Alan is usually my advisor. He’s always pleasant, Knowledgeable, & helpful ! serviced. Great experience. Fast service. Never had any issues. Alan is usually my advisor. He’s always pleasant, Knowledgeable, & helpful ! More

Waited five hours after I had an appointment and the main problem of vibration still is not fixed. Poor service poor communication really disgusted. problem of vibration still is not fixed. Poor service poor communication really disgusted. More

Always pleasant attitude. Always informative. Answered all questions that were asked. Time frame was faster than predicted Always informative. Answered all questions that were asked. Time frame was faster than predicted More