Kia of Leesburg - Service Center

10/2 - Brought car in to KIA - AC Not working. Was told there was nothing wrong 10/6 - AC not working, also engine light came on related to battery management. Kept car and provided a rental Was told there was nothing wrong 10/6 - AC not working, also engine light came on related to battery management. Kept car and provided a rental through Enterprise. 10/9 - They were hooking up with KIA diagnostics in California. 10/12 - Dealership Still working with KIA. They were asked to send another flight recording to KIA. 10/16 - They are going back and forth with KIA. 10/16 - They will most likely condem the compressor. But cannot do so until KIA approves. It will take THREE DAYS to get a new one. 10/18 - Called at 9:23 to get status on car. I called back at 3:55 after not receiving a call back. On hold for 10 minutes, called back. Left another message. 10/20 - Called at 10:00 am. to get status on car. Never received a call back. 10/20 - Filed complaint with KIA Customer Care Center. 10/21 - Went to KIA of Leesburg to get status on car. They are still going back and forth with KIA "engineers" in California. It seems that they found nothing with the battery/engine fault issue. Now dealing with AC. They are waiting on direction from KIA-California. It takes 24-48 for KIA-California to respond after dealership sends flight recording. Requested that they put me in a better loaner car. NOTE: SALES MANAGER AND ADVISOR ARE VERY NICE IN THEIR RESPONSES. HOWEVER, AS OF 10/21 MY '23 SPORTAGE IS NOT FIXED!! This is my 4th vehicle that I purchase from Bill Bryan KIA, now KIA of Leesburg. I have always been VERY SATISFIED with service.....NOT THIS TIME. More

Service was great & quick. Got a car wash and only washed three sides of the car, offered to re-wash, but i have a toddler and didn’t have time to wait. My service rep was Got a car wash and only washed three sides of the car, offered to re-wash, but i have a toddler and didn’t have time to wait. My service rep was amazing though! More

Pleasant 1hour experiense Everyone was very pleasant and courteous with customer service. I had an oil change and filter and I was done in an hour and 15 minutes with washing the car. I was very happy a and courteous with customer service. I had an oil change and filter and I was done in an hour and 15 minutes with washing the car. I was very happy and I will come back again. More

Excellent service! We were given all the necessary information ahead of time, so no surprises. And work was done sooner that expected. Thank you Alan for making a visit We were given all the necessary information ahead of time, so no surprises. And work was done sooner that expected. Thank you Alan for making a visit easy!! More

The recall check was completed and car wash in less than an hour and a half and I am extremely pleased as every time I have been to this agency. I am quite concerned as I have spent more time is this an hour and a half and I am extremely pleased as every time I have been to this agency. I am quite concerned as I have spent more time is this agency for three recalls, and for any other matter, and Kia needs to re-evaluate the production process in quality control in West Point, Georgia, as it lacks greatly More

My service advisor was polite,knowledgeable and very attentive. If she didn’t have the answer to a question she found someone who did. Jamie Ramsey is truly an asset to your company. attentive. If she didn’t have the answer to a question she found someone who did. Jamie Ramsey is truly an asset to your company. More

So far it’s ok. I know it’s a new owner but wait time for an oil change service was a tad excessive I know it’s a new owner but wait time for an oil change service was a tad excessive More

I was there only because I had a recall notice. The repair was done in a reasonable amount of time and did not cost me anything. The repair was done in a reasonable amount of time and did not cost me anything. More

I’ve been taking my Kia Soul to this dealership for five years. I’ve always experienced courteous, professional and excellent service. years. I’ve always experienced courteous, professional and excellent service. More

Always very friendly and always on schedule with their appointments. Will gets a 5 star review!! appointments. Will gets a 5 star review!! More