Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,025 Reviews of Kia of Leesburg - Service Center
Sort by
February 20, 2019
Wonderful service Bill Bryan Kia is a very professional and well run dealership! Lesley Cox in the service department has always taken very good of care of us! She is e Bill Bryan Kia is a very professional and well run dealership! Lesley Cox in the service department has always taken very good of care of us! She is extremely attentive and a pleasure to deal with!! More
by DorothyBC
Employees Worked With
Lesley Cox
February 20, 2019
LOF service at Express Lane Leslie was very courteous and kept me informed. While the usual up-selling is standard, Leslie gives you the information without making an issue out Leslie was very courteous and kept me informed. While the usual up-selling is standard, Leslie gives you the information without making an issue out of . I follow the manufacturer's schedule. More
by Mrtabe
Employees Worked With
Leslie Cox
February 19, 2019
Service and info Service perform quickly and all questions answered Concerning android auto Highly recommend this service department for any general service or repairs Service perform quickly and all questions answered Concerning android auto Highly recommend this service department for any general service or repairs. Service advisor's friendly and attentive to all my needs More
by tom300-5
Employees Worked With
February 19, 2019
Excellent, Quick Customer Service Mario was wonderful from the greeting, to the updates, to the delivering of the vehicle. First class service the entire time. Best service experienc Mario was wonderful from the greeting, to the updates, to the delivering of the vehicle. First class service the entire time. Best service experience yet!!! More
by cweb
Employees Worked With
Mario Font
February 09, 2019
Service department is a hot mess. After 5 or 6 visits they still don’t have my car fixed. I told them the issue on the first visit... it took 2 more visits before they came to the sam After 5 or 6 visits they still don’t have my car fixed. I told them the issue on the first visit... it took 2 more visits before they came to the same conclusion. Now they can’t seem to get the correct part in. They don’t seem to know what they’re doing in the service department. It’s a shame, because I have enjoyed my Kia Rio and I was seriously considering trading up for one of their larger vehicles, but I’ve completely lost my confidence in this dealership. They’ve wasted so much of my time and then they lost my spare key to boot!! More
by Xerox
Employees Worked With
Will
September 22, 2018
Beware of the service department I took my vehicle there to get it repaired they lied to me told me three different stories charge me an arm and a leg and the vehicle still was not fi I took my vehicle there to get it repaired they lied to me told me three different stories charge me an arm and a leg and the vehicle still was not fixed very disappointed they may sell cars but then you're going to be back for repairs and you're going to get charged an arm and a leg beware I was treated very rudely disrespectfully and threatened if I ever came back on the property I would be no trespass I did not call anyone names I did not cuss I did not raise my voice I just pointed out the fact that Leslie lied I pointed out the fact that certain things were not fixed I had to take it to another auto repair to have it repaired. After being repaired i took my receipt to show what was wrong and what was repaired correctly. They had 3 people outside with me. Popped my hood without my permission leslie had a very loud rude hateful mechanic start unbolting things i never asked for.Then he"mike"proceeeded to yell at me about his work on my car. I didn't go there for that i was trying to show leslie my work that had bren done and that's when she threatened me with the police.Rip off scam artist!They also charged me double. Don't take you car to be repaired there!!Aweful experience rude hateful workers.They couldn't even make a second key right that i paid for in advance! The Gm twisted everything around an said i needed more work done. Don't go there they'll scam n lie just to make a buck! More
by Victim
Employees Worked With
Leslie, and her the Gm. The mechanic . Everyone in the parts department
September 04, 2018
Fantastic This is our second Kia Soul from Bill Bryan dealership. Cann’t day enough about your salesmen and service department. Our salesmen Keith was great an This is our second Kia Soul from Bill Bryan dealership. Cann’t day enough about your salesmen and service department. Our salesmen Keith was great and you couldn’t ask for a better salesperson More
by Harleyjane4
Employees Worked With
Keith Fennelly
August 03, 2018
New Optima I was there for service on my 2013 Optima when I was approached by Keith of possibly upgrading. I was at 104,000.miles so I was definitely thinking o I was there for service on my 2013 Optima when I was approached by Keith of possibly upgrading. I was at 104,000.miles so I was definitely thinking of this. Since my car was going to take some time, I picked out an option test drove it to work (i don't work far and the runner was busy to get me to work in time) which was awesome for them to allow this. Well of course I am going to drive it and LOVE IT. So upon my return after 5, we completed the paperwork and was out with the old 2013 and in with the new 2018. Absolutely love it, Thank you Keith! More
by Cindy Lou
Employees Worked With
Keith Fennelly
July 27, 2018
Regular oil change and tire rotation. Alyssa Cotton took care of me right away, kept me updated on what was happening with my car and when it would be done. Then came and discussed some Alyssa Cotton took care of me right away, kept me updated on what was happening with my car and when it would be done. Then came and discussed some items that needed to be taken care of. I chose only a couple. They finished up with my car and washed it in a timely fashion. More
by 1230Oscar
Employees Worked With
Alyssa Cotton
July 22, 2018
Excellent Service I would like to thank Jonathan Daniel for his great service and professionalism in assisting me in the leasing of my fourth KIA Sorento. I brought my I would like to thank Jonathan Daniel for his great service and professionalism in assisting me in the leasing of my fourth KIA Sorento. I brought my 2016 KIA in for service on Monday 7/16/2018, and while waiting Mr. Daniel answered several questions I had on the 2019 KIA Sorento SX V6 on the showroom floor. After a brief discussion I made the decision to lease the 2019. Mr. Daniel processed my lease in less than 3 hours which I found to be remarkable. Thanks again to Jonathan Daniel. More
by KEN2535
Employees Worked With
Eddie Pereira , Jonathan Daniel
