Kia of Leesburg - Service Center

Good salesman I bought a new Kia Touring Niro recently. Car was presented to me and salesperson showed me many things about this model. On occasion when I was a lit I bought a new Kia Touring Niro recently. Car was presented to me and salesperson showed me many things about this model. On occasion when I was a little confused Dave Williams was there for me More

Not happy with service dept Had maintenance done on our Soul. The oil and filter change, rotation of tires ,top off all fluids etc. When I arrived I didn’t go in right away I was Had maintenance done on our Soul. The oil and filter change, rotation of tires ,top off all fluids etc. When I arrived I didn’t go in right away I was looking at the cars. When I finally went in I noticed some employees and customers with masks on some with out. Went to waiting room, the chairs are about 2’ apart not 6’, had use men’s room , the trash bucket was over flowing. Went outside and sat on bench, my car was parked outside. I waited 15minutes no one came so I went into the building with cashier. She called a supervisor who came and said he was looking for me. Funny thing is he walked by me 2-3 times without asking my name. They also had my phone number to call my cell. I happened to look at my windshield washer fluid about 3 days later and found it low. I added a gallon of fluid. I kind of wonder what else they forgot to do. Called service dept. the service dept . Customer service rep.who answered the phone, she was argumentative as I voiced my concerns. More

They work hard to please the buyer Just went in for service and came out with a new car lease.....they were working hard to be within my budget....and they made it happen. Very pleased Just went in for service and came out with a new car lease.....they were working hard to be within my budget....and they made it happen. Very pleased with the deal ....love my new car ,,,,,, More

Let them take care of your auto I bring my car to BB Kia as the maintenance dictates but what matters is these guys genuinely care about my car. Will greets me with a smile and is re I bring my car to BB Kia as the maintenance dictates but what matters is these guys genuinely care about my car. Will greets me with a smile and is ready to tackle whatever the day brings - whether it's expected maintenance or some noise or condition I might have discovered. He and the staff take my concerns seriously and do what it takes to make things right. I trust their advice - I might decide to do some of the recommended items on the next visit but I'm confident it's not an "inflated" list. More

Will Sharman is an excellent service advisor. I always ask for him to help me with my car because he is very trustworthy. I did miss having the donuts and hot dogs while waiting. ask for him to help me with my car because he is very trustworthy. I did miss having the donuts and hot dogs while waiting. More

A wonderful and helpful experiment to repair a minor problem We heard a ping sound coming out of our front left tire. They found a broken bolt near the tire but that didn’t fix the problem. So your mechanic Henr We heard a ping sound coming out of our front left tire. They found a broken bolt near the tire but that didn’t fix the problem. So your mechanic Henry Garcia drove our car with us in it. So he could diagnosis The problem. He did a fabulous job. The problem was that a chrome cover the covers the lug nuts needed repaired . He made the needed repairs. He did a wonder customer relations job for your dealership. We. are totally satisfied with our experience thanks to him. aired. More

It is always a good experience going to Bill Bryan Kia. They have always gotten my service done very quickly. It is also good to catch up with the salesman and browse the new cars They have always gotten my service done very quickly. It is also good to catch up with the salesman and browse the new cars More

Top Notch Service I have dealt with this dealership for over 8 yrs and have always been extremely happy from the purchase of my vehicles to the quality after service th I have dealt with this dealership for over 8 yrs and have always been extremely happy from the purchase of my vehicles to the quality after service they provide. More

I took my Sorento in for scheduled maintenance and to repair the door lock. This was completed in less than the estimated amount of time and the work was done satisfactorily. repair the door lock. This was completed in less than the estimated amount of time and the work was done satisfactorily. More

Robert Menendez was Super Helpful, and so was April Waits! We had a good experience buying our Telluride a month ago, when Dave Williams took great care, and a lot of time with us. We returned this morning to We had a good experience buying our Telluride a month ago, when Dave Williams took great care, and a lot of time with us. We returned this morning to get our second fob, and a new temporary tag. Dave had to be out of the office that day, but Robert stepped in and took great care of us. Turns out their traveling fob maker hadn’t updated his software for a 2020 Telluride, but Robert crafted a solution that got us our fob. The reason for another temporary is that we’re snowbirds, and the car will be registered in Maryland. April went to great lengths to assure we will be “legal” until we get home and get our safety inspection. Really felt taken care of today, and...the donut and coffee was a great touch. More