Kia of Leesburg - Service Center

Caitlin Sands was friendly. Let me to a clean lounge. Kept me updated on the service of my car. Explained the inspection and gave me a receipt for the work that was done and let me to my clean car. She's Kept me updated on the service of my car. Explained the inspection and gave me a receipt for the work that was done and let me to my clean car. She's patient and personable. More

This was my first time going for service and I didn't sit there not even 30 minutes. Everyone was polite... It was a great experience. there not even 30 minutes. Everyone was polite... It was a great experience. More

All staff were very courteous and my Technician went above and beyond. They had my car was ready in less than half the scheduled time. above and beyond. They had my car was ready in less than half the scheduled time. More

Any time it’s necessary to visit the dealership, I look forward to seeing the technicians I’m used to for whatever needs to be done. The courtesy, friendliness of the entire staff can be refreshing and is forward to seeing the technicians I’m used to for whatever needs to be done. The courtesy, friendliness of the entire staff can be refreshing and is a big part of my experience with this dealership! I have no problem maintaining my car with them! I’m anxious for the return of hot dogs, donuts, etc., while waiting! More

As always, the service staff great as usual. However, all the work under warranty was not completed because of the corporate Kia computers being down. the work under warranty was not completed because of the corporate Kia computers being down. More

Great Service and advisor! Snacks while waiting were great, and was done fast. We will look to purchase next from this Dealer in the future!! great, and was done fast. We will look to purchase next from this Dealer in the future!! More

They have excellent prices and honest I love this dealership. I would change car makes but I trust this dealership more than any other leadership dealership. I would change car makes but I trust this dealership more than any other leadership More

The service at this dealership is excellent. When arriving you are promptly greeted by personnel who proceed to scan your vehicle and escort you to a well appointed waiting area. In no time you are p arriving you are promptly greeted by personnel who proceed to scan your vehicle and escort you to a well appointed waiting area. In no time you are presented with what your vehicle needs and estimate of time. Service is finished at estimated time, very precise. Personnel are very courteous. More

I recently purchased a 2020 Kia Sorrento EX from Bill Bryan Kia, and I am WELL pleased!! From start to finish, my Salesperson Serhan Alkan, Manager Annette, MJ in Finance, and Alan Woodyard in Service, m Bryan Kia, and I am WELL pleased!! From start to finish, my Salesperson Serhan Alkan, Manager Annette, MJ in Finance, and Alan Woodyard in Service, made my purchase experience great!! Everyone I encountered there at Bill Bryan Kia, were nice and friendly!! I HIGHLY RECOMMEND this dealership!! When you go to buy a car, ask for Serhan, and when you go for service, ask for Alan - these two I know because I have dealt with them a lot. But the others there are capable of helping you too!! More

Bill Bryan KIA, 9039 US Hwy 441, Leesburg, FL 34788, has been the sole provider of maintenance for my 2014 Kia Sorento since we moved to Florida in 2014. On August 13, 2020 I brought my 2014 Kia Sorento in been the sole provider of maintenance for my 2014 Kia Sorento since we moved to Florida in 2014. On August 13, 2020 I brought my 2014 Kia Sorento into Bill Bryan KIA, Leesburg for general service and repair of hoses leading from my window washer pump to my front window wiper blades. I have worked on my pump and hoses two times, first to clean the filter and a second time because I thought the filter was clogged again. . On the second try I noticed that my hoses to the wiper blades had been cut. I attempted to repair the cuts myself but could not. Inspecting the assembly did not reveal any other issues. When I brought my car in for my 12 PM appointment on August 13, 2020, I told the attendant of my issue with the window washer hoses. One half hour later my service advisor, Jessica Keller, came and told me that the motor/hose assembly had to be replaced. I told her that only the hoses were damaged. She then told me that the motor and hose assembly were a single unit and all had to be replaced. I had my doubts but felt your folks knew their Kias and did not question what I thought was incorrect information. When I returned home I checked the YOUTUBE video I used as a reference for my repair work and saw that I was correct, the hoses were not permanently attached to the motor. I also saw on my invoice that I was charged for both the motor and 1 roll of washer hose. I immediately called at 4 PM on August 13, 2020, spoke to the Service Manager, Corey Brodeur, and explained my concern. He told me that perhaps the technician, Jonathan Santiago, saw that the nipples on the motor were damaged. I told Corey this was not true as I checked that out less than 6 month ago when I inspected the pump. There were no leaks at the pump hose connections and the nipples looked and felt solid. Corey committed that he would check on this and get back to me in 20 minutes. As of now, August 17, 2020, I still have not heard from him. This is not the first incident of this nature that I have experienced at your dealership. In 2018 your Service Adviser informed me that my battery needed to be replaced. A red flag popped up as I had just replaced the battery within 6 months. I declined and immediately took my Kia to the location where I had purchased the battery. I told them what I was told at the dealer, they checked the battery and it checked out perfect. That battery is still in my vehicle. There was a third incidence regarding engine fluid replacement several years earlier that I dismissed at the time deferring to your technicians expertise. Now of course I am questioning that red flag also. More