Kia of Leesburg - Service Center

I am sorry but this is the second service we have with you. One would think that the tech would put setting back the way they find them. Both times they left my headlights on non auto. I am driving home you. One would think that the tech would put setting back the way they find them. Both times they left my headlights on non auto. I am driving home and realize my headlights are not on. With all the settings that cars have these days. The techs should make sure the settings are the way they found them. We had a couple other settings that were changed the last time we had it serviced Time will tell what is not correct. I should not have to check all settings after each service. If we had not already paid in advance for service, you would not be servicing my vehicle More

Terrell treated me like a family member and I was set with an appointment for my service. with an appointment for my service. More

I was very impressed by the service I received. Alan W. was very thorough - I will now be bringing my cars here from now on! was very thorough - I will now be bringing my cars here from now on! More

Car servicing takes a very long time. For the past two oil changes I have waited an hour and a half and over 2 hours. Scheduled appointments should not take that long especially for only an oil change. oil changes I have waited an hour and a half and over 2 hours. Scheduled appointments should not take that long especially for only an oil change. More

Took over a week to get a appt then when I got there they told me they had walk ins ahead of me. Told me it would be 1 hr 45 min wait. told me they had walk ins ahead of me. Told me it would be 1 hr 45 min wait. More

I was very impressed with the high quality of service I received from my tech advisor Will. He provided excellent communication throughout my time in the service dept while being very courteous and profess received from my tech advisor Will. He provided excellent communication throughout my time in the service dept while being very courteous and professional to me. The added text messages with updates was a nice surprise of great communication as well. This is my first time coming to Bill Bryan Kia of Leesburg and I hope it doesn't change at all for the worst as some dealership service depts have in my past experiences. It is a bit of a drive for me but it proved to be worth it. Thank you very much Will. The customer lounge and men's restroom were very clean and welcoming by the way. I was curious if there were snacks offered as the lounge cafeteria seemed to offer everything needed to cook food. Yummy! 😉 More

Great service, couldn't get any better if I had ordered it, they did everything possible, very dependable and great shuttle service to and from my home it, they did everything possible, very dependable and great shuttle service to and from my home More

As always Alan is amazing! Efficient, professional, friendly, personable, all around great guy!! I would definitely recommend Bill Bryan’s service department! Thank you Alan! friendly, personable, all around great guy!! I would definitely recommend Bill Bryan’s service department! Thank you Alan! More

I would like to think all the service department for their loyalty and kind ways. You made my day better, with your professional skills. T their loyalty and kind ways. You made my day better, with your professional skills. T More

The customer service in the service department is number 1. I was greeted by a service representative immediately upon my arrival. During the service, the representative kept me appraised of the service p 1. I was greeted by a service representative immediately upon my arrival. During the service, the representative kept me appraised of the service progress. In the end, I was escorted to my vehicle which was had been cleaned. More