Kia of Leesburg - Service Center

Took over a week to get a appt then when I got there they told me they had walk ins ahead of me. Told me it would be 1 hr 45 min wait. told me they had walk ins ahead of me. Told me it would be 1 hr 45 min wait. More

I was very impressed with the high quality of service I received from my tech advisor Will. He provided excellent communication throughout my time in the service dept while being very courteous and profess received from my tech advisor Will. He provided excellent communication throughout my time in the service dept while being very courteous and professional to me. The added text messages with updates was a nice surprise of great communication as well. This is my first time coming to Bill Bryan Kia of Leesburg and I hope it doesn't change at all for the worst as some dealership service depts have in my past experiences. It is a bit of a drive for me but it proved to be worth it. Thank you very much Will. The customer lounge and men's restroom were very clean and welcoming by the way. I was curious if there were snacks offered as the lounge cafeteria seemed to offer everything needed to cook food. Yummy! 😉 More

Great service, couldn't get any better if I had ordered it, they did everything possible, very dependable and great shuttle service to and from my home it, they did everything possible, very dependable and great shuttle service to and from my home More

As always Alan is amazing! Efficient, professional, friendly, personable, all around great guy!! I would definitely recommend Bill Bryan’s service department! Thank you Alan! friendly, personable, all around great guy!! I would definitely recommend Bill Bryan’s service department! Thank you Alan! More

I would like to think all the service department for their loyalty and kind ways. You made my day better, with your professional skills. T their loyalty and kind ways. You made my day better, with your professional skills. T More

The customer service in the service department is number 1. I was greeted by a service representative immediately upon my arrival. During the service, the representative kept me appraised of the service p 1. I was greeted by a service representative immediately upon my arrival. During the service, the representative kept me appraised of the service progress. In the end, I was escorted to my vehicle which was had been cleaned. More

Made reservation for. Oil change and to check gas line fitting leak possibility which was on recall. Both jobs were done in a reasonable time. fitting leak possibility which was on recall. Both jobs were done in a reasonable time. More

Dominick and his staff were very professional and went out of their way to assist and take care of the problem. I would highly recommend them. out of their way to assist and take care of the problem. I would highly recommend them. More

My warranty covered my repair. They had my car done that day! The staff was so helpful. I was very pleased with the service I was given. day! The staff was so helpful. I was very pleased with the service I was given. More

2 1/2 hr wait for oil change. Check alignment & noisy steering wheel (not fixed) at 7:30 am. 1 hr. Wait for air filter change and dirty car wash. Do not know name of service person that was very busy steering wheel (not fixed) at 7:30 am. 1 hr. Wait for air filter change and dirty car wash. Do not know name of service person that was very busy. More