Kia of Leesburg

Not a great experience. I started the process online because I live 2 hours away, I requested a quote over email and I provided all the information for my trade-in to make I started the process online because I live 2 hours away, I requested a quote over email and I provided all the information for my trade-in to make sure the quote was as close to accurate as possible. After 2 days I finally received it; the numbers looked great, so I asked if all fees were included and it was confirmed. After I got to the dealership I was informed that since my trade-in wasn't included my original quote, my new quote was up $300 and I was blame for not checking the original quote. I checked and asked, I take some responsibility, but this is not what I do for a living. So, I'm expecting some diligence from my salesperson. After much discussion I was offered I good deal for my trade and I decided to continue with the process. After waiting for almost 3 hours, I finally got to see the finance person. As I'm signing the documents I noticed the invoice was $500 off from the quote I signed at the showroom. I was fixed right away, but I was never given a reason why. The whole process felt shady, the only reason I did the deal was because I got a fair price for my trade and I didn't want to waste 4 hours, I think they expected that too. More

Great service! Timely and tech explained all details of work done!! In and out in a reasonable timeframe. Timely and tech explained all details of work done!! In and out in a reasonable timeframe. More

Tim was excellent and he really helped with the purchase of my car. Made it of my car. Made it More

Dealership was fair in negotiating. However did not get a great first impression. Sales rep who closed deal was pleasant. However did not get a great first impression. Sales rep who closed deal was pleasant. More

Very efficient and very professional, Great overall experience I would recommend them to friends and family. experience I would recommend them to friends and family. More

Great! ! Friendly service and very fast. Very satisfied with how it went and how efficient they were ! Friendly service and very fast. Very satisfied with how it went and how efficient they were More

The salesman was friendly and very knowledgeable about the car. Answered all my questions and concerns. the car. Answered all my questions and concerns. More

Christian was very nice and easy to talk to. He definitely played by the rules and was respectful to the finance manager and service dept who were excellent with a service attitude. Judging He definitely played by the rules and was respectful to the finance manager and service dept who were excellent with a service attitude. Judging from the amount of people purchasing cars, I believe KIA is growing in popularity More

Excellent customer service from entering the front door and through purchase process. The entire process was centered around customer needs and wishes. and through purchase process. The entire process was centered around customer needs and wishes. More

Our salesperson, Tim, was very knowledgeable. He only showed us cars we said we were interested in. As it turned out we changed our mind about a new car and asked about used cars. He was very pat He only showed us cars we said we were interested in. As it turned out we changed our mind about a new car and asked about used cars. He was very patient with us and found the right car and price range. More