Kia of Leesburg

First, let me start with the positives! Dorothy was extremely helpful, answered questions as best she could, provided a pleasant demeanor thruout the process and fulfilled almost all of our requests. extremely helpful, answered questions as best she could, provided a pleasant demeanor thruout the process and fulfilled almost all of our requests. Humberto agreed to try to find the exact car that we wanted and even gave us a new Sorento to drive while he was searching for the next three days! Gayle was very helpful and informative during the closing of the deal. She offered the many warranty extentions and additional products professionally and handled our sale quickly and pleasantly. Those people did a fine job. However, I have a thing about the "Manager", you know the guy that sits in the raised bullpen that makes the salesperson walk back and forth and back and forth during the negotiations. If just once Gerald had walked over to us, and sat down for just a few minutes, we could have saved probably 1/2 hour of Dorothy having to walk over and back to try to close the deal. It would have been nice if he had even just introduced himself and told us that he would be working the deal for Dorothy. I don't like being given the "hands-off" approach to selling anything. Managers should at least have some interface with the customer during their visit. I had two requests that never were cleared up or explained well by anyone. The vehicle that they had on the lot which almost perfectly met our requirements had a side step on the vehicle. My wife nor I like the side step and wanted it removed. We were told that the side step was required since the vehicle had the "premium" package, but they could remove it for us. We took them at their word. Subsequently, we found out that the side step IS in fact an OPTION, and was shown as that on the window sticker. The step was $495.00 installed, but we were told it would cost about $600 to remove it and install the new rocker panel. So we sucked it up and agreed to it. Additionally we wanted Mud Guards installed on the vehicle, but were told by management that mud guards could not be installed on the SX model. Every other vehicle in the Sorento line could handle them, but not the SX. The mud guards were on our initial list of things to be on the vehicle, but until it went to service for the actual install, THEN we found out it couldn't happen according to the service personnel! Another frustration after the deal was made. Lastly, Kia has a $1500 rebate for either a competive or loyalty situation for customers. But when we went to find Hyundai on either list, Hyundai was not listed as a competitor, or as a loyalty qualifying brand. The Hyundai has to be either one or the other, and shouldn't be just left out since it is their "sister" brand. That situation also makes no sense. I would go back to Bill Bryan Kia again to purchase another vehicle, but, this time with all of my paperwork to make sure I knew everything there was to know about the vehicle, the options and the rebate programs. As I stated earlier, everyone was very friendly, sans Gerald, and the Kia is a great vehicle. The dealership is premier in friendliness, cleanliness and inventory. My items listed above were not necessarily deal breakers, but just frustrations along the way. I said to Dorothy numerous times as we picked up the new Sorento, "we love the car, but shame on me for not having all my info together" during the deal making. More

the sales associate, dale was a very good person to deal with. he was informative, answerd all questions needed to complete the sale. thank you bill bryan with. he was informative, answerd all questions needed to complete the sale. thank you bill bryan More

Bill Bryan dealership was great. The salesmen and and women were all very nice, friendly, and helpful. They provided refreshments for their costumers, which was nice since buying a car is not a short pro women were all very nice, friendly, and helpful. They provided refreshments for their costumers, which was nice since buying a car is not a short process. Mr. Johnson was very helpful and answered all my questions, which helped make my decision on the car I purchased. I would definitely recommend other people in the Lake County, Florida area to go to Bill Bryan Kia to purchase a new or used Kia. They are great people down there and you will not leave disappointed. More

We have visited several other car dealers in the area and must say that Kia gave us the best treatment in customer service. Our sales person was very informed in the vehicle description and did a outstandin must say that Kia gave us the best treatment in customer service. Our sales person was very informed in the vehicle description and did a outstanding job. The whole process was a pleasure and drove away with a good feeling. Customer service in this country has dropped very far, but the people at Kia gave me the feeling that customer service is alive. Wish other companies would follow their policy. We are very happy with the vehicle and look forward to many miles of pleasant driving. Thank Kia and especially Rick Winn our sales person. More

Our car buying experience could not have been better than Our car buying experience could not have been better than at Bill Bryan Kia in Leesburg! We were very happy to work with Dorothy Anglin who had the Our car buying experience could not have been better than at Bill Bryan Kia in Leesburg! We were very happy to work with Dorothy Anglin who had the patience to first listen to our requests, and then found the best vehicle for our needs. She is the ultimate professional with great product knowledge, attention to detail, courtesy and a friendly personality. Dorothy took time to show us around the dealership and let us meet the service department personnel making us feel comfortable. We have never had that experience at any other car dealership. Randy Bowser, the finance specialist, was also very helpful and knowlegeable in explaining the different service options as well as the paperwork involved in our transaction. Although we first searched online for vehicles and initially chose Bill Bryan Kia because of location, we certainly are happy to have chosen your dealership. The physical appearance and professional attitude shown us was excellent. When the opportunity arises, we will definately recommend Bill Bryan Kia, Dorothy Anglin and Randy Bowser to friends and family who are thinking of purchasing a new vehicle. More

My experience at Bill Bryan Kia was very pleasant. The salesman was knowledgeable and because of that the process went very smooth. Gerald was the manager and like Ron he was very professional and helped salesman was knowledgeable and because of that the process went very smooth. Gerald was the manager and like Ron he was very professional and helped the process go smoothly. I never felt pressured and I got a great deal without having to negotiate for an hour. I would recommend anyone to ask for Ron Stepp if they are looking for a great car at a great price. They helped me even with though I had some credit issues. Thanks Ron and Gerald, and Bill Bryan Kia! More

Eddie was very patient and a gret example of serving customer with the highest customer satisfaction. I will recommend this dealership to all my friendsBill Dixon customer with the highest customer satisfaction. I will recommend this dealership to all my friendsBill Dixon More

We wanted a new vehicle and a better maintance plan vs. a 3 yr 36000 mile plan. Your sales force explained KIA's plan to us, and it look the way to go.We agreeded on price ,which was explained many different 3 yr 36000 mile plan. Your sales force explained KIA's plan to us, and it look the way to go.We agreeded on price ,which was explained many different ways.I was suprised at the power of this 4 cylinder engine and the comfort ride. More

Our buying experience with Bill Bryan Kia could not have been better. From the moment we met Dorothy Anglin, her friendly manner, professionalism, product knowledge, and attention to detail were evident. been better. From the moment we met Dorothy Anglin, her friendly manner, professionalism, product knowledge, and attention to detail were evident. We never felt rushed or pressured in any way and she even took us around the dealership to familiarize us with the personnel and location of the service department. This is something no other dealership has ever done when we bought a vehicle before. Randy Bowser in finance was also very professional in manner and made sure we understood everything involved in the financing and offering of extra warranties. All the paperwork was done in a timely and efficient manner and his personality was friendly, as well. We would certainly recommend Bill Bryan Kia and especially Dorothy to anyone we meet who is interested in buying a vehicle. The physical appearance of the dealership was very impressive and it was a total pleasure doing business with Bill Bryan Kia. Thank you for making our buying experience so nice and we look forward to our ongoing relationship for future servicing and other needs, feeling comfortable that it will also be a good experience. Frank and Linda Jenkins More

Very good experience at a auto dealership, Jason Dingman was our sales professional and he was a big help, He put up with a ton of questions and helped us find just the right car for our budget. This is a v was our sales professional and he was a big help, He put up with a ton of questions and helped us find just the right car for our budget. This is a very clean and comfortable atmosphere. Having hot dogs and sodas etc. available are a great touch. If your in the market for a new or used car give then a call and ask for Jason, you will be glad you did. More