Kia of Leesburg

I had used the service dept. exclusively for two years. When I made my last appointment, the service advisor insisted on up selling. I understand that's what dealers do. I only wanted certain things done a When I made my last appointment, the service advisor insisted on up selling. I understand that's what dealers do. I only wanted certain things done and she wouldn't abide by my wishes. Sorry bill Bryan Kia you lost a good customer forever. When someone asks for something, you provide it! More

Me and my husband recently purchased a gently used SUV Me and my husband recently purchased a gently used SUV from this dealership. Even though the price of the vehicle was a measly $11,000 and therefore Me and my husband recently purchased a gently used SUV from this dealership. Even though the price of the vehicle was a measly $11,000 and therefore not as big of a commission for the sales consultant/dealership we were not discriminated against. In addition to not being treated differently Bill Bryan KIA went above and beyond in three major categories. First off, their sales consultant Jason Dingman was a genuine pleasure to be around. He was courteous, knowledgeable, patient, friendly, and resolute. Mr. Dingman was very friendly with us both from the moment we arrived, he was always smiling and acknowledging us both with pertinent answers to our many questions. Before we came to this company we went to a different big named company that I will not name just for tactfulness sake however; their sales person was the exact opposite in many ways. We were swiftly approached by a salesperson whom did not have any idea of any vehicles that were around our price range. This could of been from not caring/listening to us (the customer) in what we were willing to spend. After the random walk around the dealership and many attempts to entice us into new cars well out of our price range we were escorted to there super recently traded in portion of there lot. Don't forget this is not a side lot I am regaling here this is a main dealership I couldn't believe this whole experience myself. We were asked to point out anything we were interested in while the sales guy would point out other vehicles that I assumed were the lowest in quality or just plain atrocious in price, year, and nothing that any individual would actually need/want. We finally gave up and politely left only upset that we had let them waste so much of our time.That is a hard memory to erase from my consciousness, the fact is a sales representative is a face of the company they work for. Mr Jason Dingman may have asked us if we would like to try and get a different vehicle even one that was higher priced but once we were adamant on our choice he did not mention it again. In our opinion he was smart in knowing his customer base and what they really wanted. In summarization he listened to us. Plain and simple we were treated respectably and professionally. The second thing I would like to boast about for this company is there ability to really go to bat for there customers. Unfortunately, I am a first time buyer and had a snag in proving my income. A long story short it took them almost all day to find me financing because I am self employed and even though this was not an easy sell they did not give up. Specifically their finance specialist Randy Bowser whom had well over thirty years experience which is impressive in itself really ironed out a fair deal for us and explained every aspect of our car loan. You could really tell that he had earned his position and knew what he was doing. The last category we felt that we had to mention was the dealerships website. A lot of perusing and navigating other websites and researching for the vehicle we needed and wanted really made their website stand out to us. It was easy to navigate and had the information we needed (which a lot of other websites got wrong). When we inspected the vehicle we bought the pictures that were on the website were accurate. The price of the vehicle there was what caught our eye and was the main thing that brought us to Bill Bryan KIA if only other dealerships would be so accommodating. We got a reply within hours after contacting Tricia Hair through email. We also received the internet price I believe and the prepaid maintenance plan from going through the website, definitely worth noting! I want to point out that this was just our experience, It was exceptional! More

My father recently purchased a Kia Sorento from you and talked highly of the customer service and his new car. I live about six hours away and decided to drive down to purchase my new Kia Sorento from you talked highly of the customer service and his new car. I live about six hours away and decided to drive down to purchase my new Kia Sorento from you. I was thrilled by the professionalism and friendliness of Eddie and Travis. I only wish that your location was closer to my home. I would highly recommend Bill Bryan Kia to everyone, it is worth the drive. Who knows maybe my daughter's next car will be a Kia :). More

We were both very pleased with the service and helpfulness of both these gentlemen. They were very pleasant to work with and answered all our questions. It was a good experience overall. helpfulness of both these gentlemen. They were very pleasant to work with and answered all our questions. It was a good experience overall. More

Laurie is a good person and the reason we came back. She is very nice and not pushy or too agressive. She made us feel comfortable. is very nice and not pushy or too agressive. She made us feel comfortable. More

David, was great, helpful and curtious. He found us the right car and made sure we new everything about the car. I was impressed that he even followed us home in our Acura because we didn't have our house right car and made sure we new everything about the car. I was impressed that he even followed us home in our Acura because we didn't have our house key and had to use our cars home link. Thanks again David. More

Good experience...slow start...afraid a deal couldn't be made but they came through. Especially impressed with Randy Bowser...he really put me at ease. made but they came through. Especially impressed with Randy Bowser...he really put me at ease. More

We have been buying from this dealership for years, wouldn't go anywhere else. No pressure sales is the key to this dealerships success with us. Before ever coming to Kia, we would be pressured from ot wouldn't go anywhere else. No pressure sales is the key to this dealerships success with us. Before ever coming to Kia, we would be pressured from other dealerships from the moment we stepped out of our car. JR, the GM, is the #1 reason we buy here. Erica in service is a true pofessional. If JR was to leave, we would need to explore our options. Look at the records, we have bought many vehicles from your dealership, the courtesy that is bestowed upon my wife and I, go above and beyond! We have recommended this dealership to friends who have purchased vehicles from you as well. Richard was our last salesman who did a professional job as well. And of course, it gave Humberto another demo to drive with the trade in--LOL! Keep this great management team and sales force and this dealership will see what we all call--repeat business! Regards, Janet Morgan and David Podskalan More

Very friendly and eagar to help you find what your looking for. I felt very comfortable and was please I got what I was looking for. looking for. I felt very comfortable and was please I got what I was looking for. More

I have purchase vehicles from this dealership in the past and was very satisfied then and was even more satisfied this time. Gary Johnson, my sales rep, though fairly new at the dealership, was quite knowled and was very satisfied then and was even more satisfied this time. Gary Johnson, my sales rep, though fairly new at the dealership, was quite knowledgable about the vehicle I was interested in. At every point, from being introduced to the vehicle (2012 & 2013 Sorento) to final sale, he went above and beyond in coordinating introduction to the vehicles features, to test driving, and thru followup after the sale. More