Kia of Leesburg

The service here is absolutely amazing all the technicians and advisors are awesome and very customer w technicians and advisors are awesome and very customer w More

I am 75 years old and a recent widow. In early October I went into Kia of Leesburg for an oil change. I had just purchased my 2020 Kia Soul six months ago at another dealership, with a m In early October I went into Kia of Leesburg for an oil change. I had just purchased my 2020 Kia Soul six months ago at another dealership, with a manageable loan for 48 months. The night I had the oil change made, I received a call from Marlon Seminarlo, a sales person with Kia Leesburg. He said he had a car which was a 2024 that had 3000 miles on it and he suggested that I come in to look at it since the car I owned for just 4 months had too much mileage on it and it was not good for me. I went in for the appointment that Marlon suggested. He knew nothing about the car he had mentioned to me. Instead, he showed me a car with 36 miles on it. I thought to myself, how much more can it be more, especially since Marlon said he was very worried about the car I had just purchased. So, I went along with the newer car. I spent several hours talking with Cesar Robles (Kia Leesburg financing person) and Marlon. They knew that my goal was no more than $XXX monthly payments. Then Cesar took me to his office where I also spent hours and he went through all his suggestions for my new car—the gap insurance and warranty, which I later learned was almost an additional $10,000. All said and done, I was naïve enough to go along with their suggestions and at the end I found out that my new loan would be 4 times the amount of my other loan, with significantly higher monthly payments (well past my budgeted goal) and for 7 years! After going home and realizing what I had done, I was embarrassed and felt that I had been taken advantage of. It took me several days and several sleepless nights before I could even tell my children, who live far away. This was the first major decision that I had ever made by myself, as my husband usually took care of all these things. I trusted the people I had spoken to and they knew what my situation was. After talking with my family and friends, I realized that on my fixed income, my new monthly payment for 84 months (when I am 82 years old), would only leave me a few hundred dollars a month to care for my groceries and misc. expenses. A friend and I went in to talk with the general manager and he suggest several options to lower my monthly payments. The option I chose included cancelling my warranties, etc, and refinancing my new car. The other options would have involved more costs. So I signed paperwork with Cesar to cancel the insurance and warranties. He said he would take care of it that day. Not hearing from anyone, on 12/31 I called the warranty company and was told that the policies had been cancelled and that a check had been issued that day, and Kia Leesburg received it on 12/11/23 at their dealership. Up to this point, I had never suggested that they did anything illegal, just unethical. I truly feel that they took advantage of a senior citizen on limited income, pushing me towards a high monthly car payment, knowing that it would cause severe hardship for me down the road. I have called Ceasar over 10 times asking when the money would be available so I could refinance. I was able to reach him once when he said he would get back to me after he checked. He never called me back. Having not heard back from him, my friend called Yolan, the General Manager on 1/4/24 to express my concern over not being called back nor anyone explaining what has happened to the check they received. I had no idea if they lost it, if an employee embezzled it or if they were just trying to keep it. Yolan was sent an email and another phone call to follow-up, but even he had not called back to explain what would be happening. Finally, on 1/8/24 (28 days after they received it!), my bank called me to say that they had just received the check that day from Kia of Leesburg. I still have never heard back from Ceasar or Yolan. I have suffered many sleepless nights over this, have wasted a lot of my time and energy and health as that of my family and friends. More

Pleasant efficient had what I wanted clean showroom. Would have liked a better deal considering my low mile grade and excellent credit. Would have liked a better deal considering my low mile grade and excellent credit. More

Best overall car purchase experience! ! The general manager, Yohan, took a direct approach in ensuring the right vehicle match was located and quickly diverted to his dealership after ! The general manager, Yohan, took a direct approach in ensuring the right vehicle match was located and quickly diverted to his dealership after Kia had abruptly cancelled my 2023 build order. My assigned sales rep, Tim, was nothing short of exceptional and by far the best sales person in any service industry I have had the pleasure of working with. Tim kept in constant communication regarding the whereabouts of the vehicle, anticipated arrival time and final arrival. Once the vehicle arrived, Tim ensured the vehicle was prepped and ready for pick up along with all arranged paperwork, making it a seamless car purchase experience. Much to our surprise, Tim also gave a post Christmas gift of purchasing and installing an item on the vehicle I had inquired about. Tim took the time to give me and the wife a personal instrumental tutorial to familiarize us with the the operational and digital controls and accessories with the vehicle. While at the dealership, I purchased some accessories for the vehicle. Tim grabbed the accessories, while I stepped away to use the facilities and installed them for me. Once I left the dealership the experience didn't stop there. Tim followed up several times post purchase to ensure we didn't have any questions pertaining to the vehicle and ask if we needed anything else. Tim even arranged to meet near my home to prevent me having to drive back to the dealership to pick up some accessories that were being shipped and weren't in stock the day of purchase. Short of a mint on the dashboard (lol), Tim not only met but exceeded our expectations in every possible way. He is the epitome of a true professional who wants your entire experience to be a memorable and enjoyable one-Mission Achieved!! More

Everyone was friendly, knowledgeable, efficient and fair. They made purchasing our new car very easy. I would highly recommend Serhan and Kia of Leesburg. They made purchasing our new car very easy. I would highly recommend Serhan and Kia of Leesburg. More

The overall process was great. Tim was very friendly and knew what he was doing.... Would buy again! in the future. All our questions were answered, and the car was what we expect Tim was very friendly and knew what he was doing.... Would buy again! in the future. All our questions were answered, and the car was what we expected! Kia of Leesburg has our business in the future! More

One of the BEST car buying experiences I have ever had! Salesman was patient and thorough. Finance person kept trying until he got something I could live with. And closing the deal was painless. All th Salesman was patient and thorough. Finance person kept trying until he got something I could live with. And closing the deal was painless. All this after I had already gone to a competitor the day before and was treated rudely. And of course the first dealer called 3 times and texted once trying to make it right while I was actually buying my car. Kia of Leesburg has my business!! More

Tre, our sales rep was outstanding. Very honest and answered all of our questions. Had few questions after purchase and replied very quickly to our concerns and gave us his personal num Very honest and answered all of our questions. Had few questions after purchase and replied very quickly to our concerns and gave us his personal number if we had any questions going forward. Tre has been the best car sales rep I ever dealt with. Would definitely deal with him in the future. More

My Sales Lady Tara was Amazing Thams this is a great Dealershipo to by a car...... Dealershipo to by a car...... More

Excellent service at a very reasonable cost. My car was taken in immediately at my appointment time and was completed in an hour. Very efficient service department. My car was taken in immediately at my appointment time and was completed in an hour. Very efficient service department. More