Kia of Leesburg

Pleasant wait while car being worked on. Was checked in immediately upon arriving (and I was 15 mins early). Bree, the service rep, was very friendly and knowledgeable. The waiting room is Was checked in immediately upon arriving (and I was 15 mins early). Bree, the service rep, was very friendly and knowledgeable. The waiting room is pleasant, with two TV sets, comfortable chairs, and food and beverages for customers. More

Great service from purchase on down. Very professional service and friendly and attentive. My salesman Jaime was spot on. Already had my first experience with their from purchase on down. Very professional service and friendly and attentive. My salesman Jaime was spot on. Already had my first experience with their service department and was very pleased. Humberto Pereira the manager is extremely friendly professional and a great person. More

Great Service Department I always receive excellent service at this dealership. The service department as a whole is courteous and thorough. I would recommend this dealership I always receive excellent service at this dealership. The service department as a whole is courteous and thorough. I would recommend this dealership to anyone who asks. More

Customer Friendly I was greeted by a service representative very soon after my arrival. I was there for an oil/filter change. Light snacks were provided while I waited. I was greeted by a service representative very soon after my arrival. I was there for an oil/filter change. Light snacks were provided while I waited. Service was done in 45 minutes and I received a complimentary car wash. More

Perhaps one of the worst car buying experiences in 63 years After 6 decades of auto purchases I have come to the conclusion that most dealers could well be in the same league as lawyers when it comes to integri After 6 decades of auto purchases I have come to the conclusion that most dealers could well be in the same league as lawyers when it comes to integrity. Bill Bryan was perhaps one of the worst experiences of my life, and I hope this review can serve as a "Buyer Beware" warning to others. I love dealers where a "Fair Price" is marked on the vehicle windshield and is often near the Invoice Price. No haggling and a stress-free purchase. Not so here! This purchase took over 7 hours in all, and created lots of stress. Rather than honestly saying that they sell at MSRP and give no discounts, they played the game of marking the MSRP price up $5000 some dollars and then showed a "Dealer Discount" in the same amount attempting to show me what a deal I was getting. That is the kind of BS I absolutely hate and find an affront to my intelligence. After some arguing about how disingenuous I felt that to be the Sales Manager offered me a FREE 3-year oil change and basic services deal. That was the best they would do despite the fact that this is September and the 2020 models will be out in 45 days, or so, and the 2019 models (as I was buying) will drop in price in an effort to clear inventory. So, tired of their obfuscation we accepted the deal. BUT then the "scam" began! We were ushered into the Finance office to sign the 20+ some pieces of paper (which incidentally I asked to see a day before so I had time to review the contents but was told that was "impossible"). As they threw contract after contract at us with up to a dozen or more signatures on each page (I'm thinking now that is to distract you from having time to read the contents) we finally got everything done.... but the end price seemed considerably higher than what I thought it should be!!! When we returned home and had adequate time to review everything, I discovered that the dealership had ADDED WITHOUT MY FULL KNOWLEDGE OR PERMISSION over $3,400 in bogus charges!!!! This included Paintless Dent Removal, Just Tires Warranty, Extended Warranty Service Contract, and a Maintenance Contract. When I then advised them they were looking at a MAJOR LAWSUIT for fraud. They relented and said "They had made a mistake." Yah. Sure. I really believed that! They asked us to come back in (50 mile round trip for us) and sign a new Financing Agreement. In the office, I was SUPER suspicious of integrity by that time and carefully checked the contract. Well, they did take off the bogus charges but then tried to sneak in the "FREE 3 years of oil changes" by adding a $277 "maintenance charge" to the Invoice, but I caught that one and raised the roof. All in all a VERY UNPLEASANT buying experience. Certainly the worst and the "slimiest" in my life. We love our new Kia, but would certainly hesitate to ever buy from this dealer again. More

Super Service 1. Very easy to make a appointment. 2. Pleasant, efficient check in. 3. Clean, comfortable waiting area with good coffee and snacks. 4. Very good c 1. Very easy to make a appointment. 2. Pleasant, efficient check in. 3. Clean, comfortable waiting area with good coffee and snacks. 4. Very good checkout procedure. 5. Overall great service and a very pleasant experience. More

Best experience buying a car. Didn’t feel pressured. Didn’t feel manipulated. Was treated like a valued customer/ person. All questions answered. All of the staff and the c Didn’t feel pressured. Didn’t feel manipulated. Was treated like a valued customer/ person. All questions answered. All of the staff and the customers were happy. Everyone was polite and friendly. Great atmosphere. More

Nice people answered all questions hours were convenient location very accessible walking to work with me on extended warranty offers blahs blahs blahs blahs bla answered all questions hours were convenient location very accessible walking to work with me on extended warranty offers blahs blahs blahs blahs blah More

Just Great! Tim was so helpful and took all the time I needed to decide. Never pushing me. He found the right car for me and pulled it up front for me to look a Tim was so helpful and took all the time I needed to decide. Never pushing me. He found the right car for me and pulled it up front for me to look at and walked me through all of the buttons etc. before we went for the test drive so I didn't need to be looking around for things I wanted to try! More

Good service! I have always been impressed with the service that I receive when I bring my vehicle in for service. The staff is always professional and courteous. I have always been impressed with the service that I receive when I bring my vehicle in for service. The staff is always professional and courteous. More