Kia of Leesburg

Not happy at all. Have had engine issues from the start. Recalled items replaced as the recalls come in. Not only am I still having issues but Kia doesn’t want to deal Have had engine issues from the start. Recalled items replaced as the recalls come in. Not only am I still having issues but Kia doesn’t want to deal with it. I have to check my car before it goes in and check it on the way out, just to make sure it’s leaving with all the parts it came in with. I have to remind them with an oil change you have to start it and what not to get the oil down to the filter then check it and fill it as needed. Between oil changes I have to refill the oil a min of 4 qts. I will not be buying another Kia. So disappointed More

They said they rotated my tires but didn't. Also no new date to get my oil changed again. Also no new date to get my oil changed again. More

Good service from Terrell. Kept us up to date on services and what was needed. Kept us up to date on services and what was needed. More

Alan Woodyard was my service representative and he took care of my vehicle and myself in a very professional and timely manner. care of my vehicle and myself in a very professional and timely manner. More

I waited 2 1/2 hours for a basic oil change and a wheel speed sensor replacement that may pay .2 hours of warranty time. The final bill was incorrect as the $20 coupon was not deducted until I brought it speed sensor replacement that may pay .2 hours of warranty time. The final bill was incorrect as the $20 coupon was not deducted until I brought it to their attention. They told me there was a nail in the sidewall of a tire after over 2 hours in., but didn’t show it to me. I should have asked to see it, but by that time I was so tired from waiting. My tire pressure was low after leaving on all 4 tires. That was not an issue when I arrived! As a former Service Advisor I was quite disappointed in how long I had to wait and I made a previous appointment for the service. I also helped calm down a lady whose wheel fell off after she left the dealership for a tire rotation. Terrible service visit. More

Gear shift not working after leaving dealership. Tried calling but can’t get thru. Driving now with screw driver in shift lock port. Tried calling but can’t get thru. Driving now with screw driver in shift lock port. More

Great service but way wrong on estimated time by hour and half. Need to be more realistic on time being done half. Need to be more realistic on time being done More

My service advisor, Alan was first rate. He had the job done correctly the first time. He had the job done correctly the first time. More

Alan was my service advisor. He kept me informed on the progress of my repairs . He was very helpful and friendly. Also got the job done quickly so that I wouldn’t have to pay mo He kept me informed on the progress of my repairs . He was very helpful and friendly. Also got the job done quickly so that I wouldn’t have to pay more than necessary for rental car. He done a great job!! More

Quick easy and nice service people. Have been using service here for over 3 years. Have been using service here for over 3 years. More