Kia of Leesburg

Tim was very professional knew exactly what he was talking about and and made me the deal I was looking for thank you Tim for all your help talking about and and made me the deal I was looking for thank you Tim for all your help More

We bought our new Kia last week and Tim Lile helped us through the process. He was very thorough in explaining what we needed to know and a pleasure to work with. This is our second Kia from Bill Bryan through the process. He was very thorough in explaining what we needed to know and a pleasure to work with. This is our second Kia from Bill Bryan and we look forward to many more years of great customer service. More

I drove an hour and a half to come to this dealership specifically and I was not disappointed! Robert Menendez was so friendly and helpful, I was happy to drive off with my purchase. specifically and I was not disappointed! Robert Menendez was so friendly and helpful, I was happy to drive off with my purchase. More

Miguel helped me very well i definitely will recommend him to my friends and family he gave me good tips and stuff which helped me him to my friends and family he gave me good tips and stuff which helped me More

Robert was extremely helpful and curtious!!! He made the experience very quick and pleasant!!! I would recommend anyone to come here and take advantage of the great experience! experience very quick and pleasant!!! I would recommend anyone to come here and take advantage of the great experience! More

Dealership was clean. Salesman was very friendly, knowledgeable and courteous. We had never driven a Kia and he definitely sold us on the product and service. Thank you Tim! knowledgeable and courteous. We had never driven a Kia and he definitely sold us on the product and service. Thank you Tim! More

We purchased our first KIA from this dealership almost 14 years ago and decided to return for another as everyone was wonderful last time. They exceed on customer service and make you feel at home and in ch years ago and decided to return for another as everyone was wonderful last time. They exceed on customer service and make you feel at home and in charge of what you want in a car. More

very friendly, helpful and courteous. Robert Melendez was very helpful with sales and setup of some of the functions on the vehicle. all sales people with very helpful and friendly and courteous. very helpful with sales and setup of some of the functions on the vehicle. all sales people with very helpful and friendly and courteous. More

Tim Lile was a pleasure to work with and very helpful. Much improved experience from my last one 2 years ago. Overall, I would recommend others to purchase a car here Much improved experience from my last one 2 years ago. Overall, I would recommend others to purchase a car here More

Bill Bryan KIA, 9039 US Hwy 441, Leesburg, FL 34788, has been the sole provider of maintenance for my 2014 Kia Sorento since we moved to Florida in 2014. On August 13, 2020 I brought my 2014 Kia Sorento in been the sole provider of maintenance for my 2014 Kia Sorento since we moved to Florida in 2014. On August 13, 2020 I brought my 2014 Kia Sorento into Bill Bryan KIA, Leesburg for general service and repair of hoses leading from my window washer pump to my front window wiper blades. I have worked on my pump and hoses two times, first to clean the filter and a second time because I thought the filter was clogged again. . On the second try I noticed that my hoses to the wiper blades had been cut. I attempted to repair the cuts myself but could not. Inspecting the assembly did not reveal any other issues. When I brought my car in for my 12 PM appointment on August 13, 2020, I told the attendant of my issue with the window washer hoses. One half hour later my service advisor, Jessica Keller, came and told me that the motor/hose assembly had to be replaced. I told her that only the hoses were damaged. She then told me that the motor and hose assembly were a single unit and all had to be replaced. I had my doubts but felt your folks knew their Kias and did not question what I thought was incorrect information. When I returned home I checked the YOUTUBE video I used as a reference for my repair work and saw that I was correct, the hoses were not permanently attached to the motor. I also saw on my invoice that I was charged for both the motor and 1 roll of washer hose. I immediately called at 4 PM on August 13, 2020, spoke to the Service Manager, Corey Brodeur, and explained my concern. He told me that perhaps the technician, Jonathan Santiago, saw that the nipples on the motor were damaged. I told Corey this was not true as I checked that out less than 6 month ago when I inspected the pump. There were no leaks at the pump hose connections and the nipples looked and felt solid. Corey committed that he would check on this and get back to me in 20 minutes. As of now, August 17, 2020, I still have not heard from him. This is not the first incident of this nature that I have experienced at your dealership. In 2018 your Service Adviser informed me that my battery needed to be replaced. A red flag popped up as I had just replaced the battery within 6 months. I declined and immediately took my Kia to the location where I had purchased the battery. I told them what I was told at the dealer, they checked the battery and it checked out perfect. That battery is still in my vehicle. There was a third incidence regarding engine fluid replacement several years earlier that I dismissed at the time deferring to your technicians expertise. Now of course I am questioning that red flag also. More