Kia of Lansing - Service Center

I got every things tha expect thanks you KIA for your Services and your atención. Services and your atención. More

The dealership has been very good about helping me keep my vehicle repairs. And In good shape. my vehicle repairs. And In good shape. More

Timely clean professional kind honest friendly prompt dedicated family detail oriented reliable respectful motivated proactive dedicated family detail oriented reliable respectful motivated proactive More

i had a very pleasant experience on my recent service visit to KIA of Lansing. the staff were friendly, courteous and knowledgeable, and the service was performed promptly. visit to KIA of Lansing. the staff were friendly, courteous and knowledgeable, and the service was performed promptly. More

The service department staff that answered the phone were not friendly, and made it seem like you were bothering them to call . I spoke with 2 different people and they were both borderline rude and not prof not friendly, and made it seem like you were bothering them to call . I spoke with 2 different people and they were both borderline rude and not professional. I will say the gentleman that called me to let me know my car was ready was Fantastic! I believe his name was Xavier ? And The lady at the reception desk was fantastic. However, the people that answer the phone in the service department needs some training and learn how to speak to paying customers!! More

I was assisted promptly and courteously, I was explained what notified of issues that needed attention. I was very pleased with the new personnel. what notified of issues that needed attention. I was very pleased with the new personnel. More

Took 6 months to get in for a recall that put my vehicle and home at risk of fire (while I kept vehicle outside in Michigan winter). Then when I got it into service, I asked them to take a brief look at an and home at risk of fire (while I kept vehicle outside in Michigan winter). Then when I got it into service, I asked them to take a brief look at an airbag warning light on the dash that had coincidentally appeared that morning. First I was told there was no airbag light on, which I had to walk to the car and verify that it was in fact on, then was treated rudely by service manager while trying to discuss the issue and was finally told they wouldn’t look at it unless I came in for another appointment in 2-3 weeks. Least they could have done was run a diagnostic on it to read the code and give me their thoughts on the cause. Very poor customer service and zero apparent concern for families driving around in their car with potential safety issues after making their customer wait several months to fix a different safety issue. More

Robert in the service department was excellent. He was responsive and available to answer questions at any time. The cashier in the service department (whose name I failed to get) was very pleasa He was responsive and available to answer questions at any time. The cashier in the service department (whose name I failed to get) was very pleasant. More

They did a great job. Very pleasant and helpful to talk to. Got my oil change and tires rotated in no time. Very pleasant and helpful to talk to. Got my oil change and tires rotated in no time. More

Robert was kind, courteous, funny, and helpful. He explained everything clearly and I had a pleasant experience. He explained everything clearly and I had a pleasant experience. More