Kia of Lansing - Service Center

Service is always good at our Lansing Mich. dealership. Professional staff easy to work with. Always on top things such as recalls, checking tire wear and brake pad replacement. dealership. Professional staff easy to work with. Always on top things such as recalls, checking tire wear and brake pad replacement. More

Had my Kia EV6 in three times and still not fixed. I told no tech available to look at the car. I told no tech available to look at the car. More

Deeply unpleasant. Understaffed. The staff that are there complain about having to do their jobs. Fox News on in the waiting room. No communication from the service man Understaffed. The staff that are there complain about having to do their jobs. Fox News on in the waiting room. No communication from the service manager at all. Only completed one of the two repairs I asked for. More

The service was atrocious, I was lied to repeatedly, and it took over 30 days it took over 30 days More

Very professional,helpful in explaining what was done to my car. Waiting area very clean my car. Waiting area very clean More

Everything was great. was great to be kept in the know with what was going on as soon as they knew they communicated it with me. was great to be kept in the know with what was going on as soon as they knew they communicated it with me. More

I was quoted a price over the phone for a new battery. But when I went to pay, the cost was more than double what I was told on the phone! Xzavier then denied that he had given me the price that I had But when I went to pay, the cost was more than double what I was told on the phone! Xzavier then denied that he had given me the price that I had written down and I had repeated it to him before I hung up. I had asked if there were any other charges on it and he told me the price was correct and there was no installation cost. If u get a price quote from Xzavier, be sure he sends it to you in writing! More

Kia stands behind their vehicles. We had an engine issue with our 13 yr old vehicle. Kia of Lansing was able to replace it under warranty at no cost to use. Thank you Kia!! You have a We had an engine issue with our 13 yr old vehicle. Kia of Lansing was able to replace it under warranty at no cost to use. Thank you Kia!! You have a customer for life! More

The dealership is great. The people are all very nice and helpful. They seem so be doing their best every time I’m there The people are all very nice and helpful. They seem so be doing their best every time I’m there More

The people are awesome and the work they do is also awesome! Jacie is the BEST because she always sends me a hello email that reminds me to get the oil changed, tires rotated, etc.,and I really, really awesome! Jacie is the BEST because she always sends me a hello email that reminds me to get the oil changed, tires rotated, etc.,and I really, really appreciate that kind of service, otherwise I won't remember! I like waiting for my car because I get a chance to chat! Great people, great service!! More