Kia of Lansing - Service Center

People are always friendly, but appointments tend to run long and don't take priority over walk-ins. long and don't take priority over walk-ins. More

great customer service , the employees were nice and was thoughtful, it’s always nice to get greeted kindly thoughtful, it’s always nice to get greeted kindly More

Great service. Disappointed with 2 hr wait time after having appt time. Very courteous staff! Disappointed with 2 hr wait time after having appt time. Very courteous staff! More

Don was communicative through the whole process. Auto body and service worked it out to get several things taken care of with my car so it could all be done in the time it was there. Just very frie Auto body and service worked it out to get several things taken care of with my car so it could all be done in the time it was there. Just very friendly and accommodating service all the way around. Love Kia!! More

Greeted by friendly faces, treated like a priority from start to finish. Very satisfied with visit. start to finish. Very satisfied with visit. More

Arrived at my previously scheduled appointment time to find about 10 cars in line ahead of me. When asked about why I came in, I replied that it was for my 18,000 mile check up. The gentleman who greete find about 10 cars in line ahead of me. When asked about why I came in, I replied that it was for my 18,000 mile check up. The gentleman who greeted me seemed to be unsure of what that was. He mentioned different tasks linked to my maintenance request so I agreed and got out of the car. He gave me a 60 minute estimate in which the tasks would be completed. He held the door for me to enter the customer waiting area. There were 2-3 other people waiting plus the TV was loud so I went to the showroom area to read my book. Later I came back to the customer waiting area and sat with a cup of coffee. More

Professional, courteous, and friendly. I would strongly recommend this dealership. Very quick service and price competitive. I would strongly recommend this dealership. Very quick service and price competitive. More

it was clean and efficient - i appreciated the polite staff i will go back again staff i will go back again More

Overall customer service is a 5*. Service associates super nice. But I don’t like that I had to wait 1.5hr to just get my oil changed. What’s the point of making an appointment if Service associates super nice. But I don’t like that I had to wait 1.5hr to just get my oil changed. What’s the point of making an appointment if he had to wait that long. Plus no one told me, the wait time was going to be that long. More

Service oriented. Recognizes and promotes a positive customer expert. They take the customer’s schedule into account as best they can. Recognizes and promotes a positive customer expert. They take the customer’s schedule into account as best they can. More