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Kia of Lansing - Service Center

Lansing, MI

4.4
1,787 Reviews

1,787 Reviews of Kia of Lansing - Service Center

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July 02, 2023

My go to place to service my vehicle. Never a hassle when I have an issue. More

by MARAKIO101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Staci Alexander
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nichole was amazing!!! First person to greet me and took care of me the whole time.
June 26, 2023

I always get great service there and Jason always is so helpful and honest about everything up-front. More

by kempj1
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jason in service dept.
June 20, 2023

Always pleased with service and staff. Very welcoming! I could not expect anything more than currently given! Top notch all the way around! Very much appreciated! Thank you! More

by Dawn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kody Slaght
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Dawn responded

Thank you!

June 20, 2023

Horrible service takes forever didnt get my car til after a month horrible customer service just bad all together horrible place for your car after getting it back I all of a sudden needed my brakes done too More

by Cmedina313
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Ken Nixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kody Slaght
1.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Staci Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
June 19, 2023

Great service, timeliness and extra special customer care. Was given ride home and updated via text with status. More

by shawnfrank11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
June 10, 2023

The repair was prompt, I don’t have to wait long. Everyone was polite and professional. More

by jkbcounsel0904
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greeter in service
June 08, 2023

Good and quick service, resting place is clean and organized, price is reasonable. The warranty is good More

by wlyuen2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

I told them the check engine light was on, they said the battery was dead and it was just a loose cable, within 5 minutes of driving the light came back on and he said they couldn't look at it again for 2 w More

by bythenumbers014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
June 07, 2023

Great service every time. Never had a issue with the work or the experience at Kia of lansing More

by Mas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
May 25, 2023

Service was great. Center was very clean. Our vehicle didn’t take long at all. Definitely would Recommend. More

by RACHELLEE515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichole
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