Kia of Lansing - Service Center

Excellent service and customer service. My car broke down on my way to watch my daughter play soccer, I’m from Ohio, and they were able to provide me with instructions and a diagnosis quick My car broke down on my way to watch my daughter play soccer, I’m from Ohio, and they were able to provide me with instructions and a diagnosis quickly. Great people. More

Kia of Lansing is always friendly and kind when I drop my vehicle off for service! vehicle off for service! More

Initially charged 1400 for repairs stating the coils needed to be changed to resolve the issue and also routine repairs of alignment adjustments and new tires and oil change would be necessary. We Talke needed to be changed to resolve the issue and also routine repairs of alignment adjustments and new tires and oil change would be necessary. We Talked down to the minimum maintenance for 450 for just the coil and oil change. The repair did not even fix the issue. The catalytic converter was the initial problem and was not discovered by the shop but discovered on our own investigation when we got the vehicle back home.. We will be looking elsewhere for maintenance, to ensure the issue gets resolved in one trip instead of this potential scenario occurring again. More

Great, fast, friendly, and quality service received every time I go in. Will continue to use in the future. time I go in. Will continue to use in the future. More

Dealership takes care of your needs very well. Very well satisfied. Team is awesome. Thank u Very well satisfied. Team is awesome. Thank u More

Also helpful and helps save me money when I need work done. Staff is very friendly. done. Staff is very friendly. More

I always receive the best service. Everyone is very friendly and professional. I highly recommend Kia of Lansing. Everyone is very friendly and professional. I highly recommend Kia of Lansing. More

Great service. On time, as promised. They even cleaned my car for me. Excellent job. On time, as promised. They even cleaned my car for me. Excellent job. More

I came in for an alignment on my vehicle and was told by the technician Robert that I needed new struts and he quoted me for $450. I told him that I will schedule a date to get that done and I did so about the technician Robert that I needed new struts and he quoted me for $450. I told him that I will schedule a date to get that done and I did so about two weeks later, when I came in to get my struts, I was then told that they do not know if the struts are the issue and that they will have to fix my control arms that will run me $1300 they then said they will see if they need to fix the struts when I asked how much the struts would be they said the struts alone would be $900 and some change. I told him that two weeks prior I was quoted for $450. $300 of that being the labor and the 150 being struts, the technician told me that it is $450 for the service and 300 and some change for the struts when I told him I called the day prior to double check on the prices of the struts and service which was still $450. He did not have an answered to why the price changed… So I came for some $450 struts that was recommended and, quoted by a technician but I ended up getting a $3000 bill. I told the technician there is no way I have money to pay that today so I will have to reschedule in the future. He proceeded to tell me that they ran a diagnostic on my vehicle which I nor requested or agreed too and said that I will have to pay for the diagnostic because his technician’s don’t work for free. He also said that his technicians get commission off of each job they do on my vehicle! So now I beg the question, did my vehicle really need all of those repairs done for $3000 or are Kia Of Lansing technicians trying to pursue as many things wrong with my vehicle as possible so that they could get commission from it?!???!?!!! More