Kia of Lansing - Service Center

The feeling at Kia of Lansing is the feeling of small town America. The experience of the customer outways the cold feeling of large dealers. Its now about the money brought in,but but giving us the desi town America. The experience of the customer outways the cold feeling of large dealers. Its now about the money brought in,but but giving us the desire to return. In my opinion everybody makes a good car, the difference lies in after the sale.keith and the crew in service may be the best examples of this I've experienced in my years of buying new cars and using the dealer for service. More

It was really good they communicated and told me when everything was going to be done and prices everything was going to be done and prices More

Workers are very pleasant to work with, repairs are completed timely. Thanks to your team at Kia in Lansing completed timely. Thanks to your team at Kia in Lansing More

The service staff is always very personable and friendly. Work is handled promptly and efficiently. Work is handled promptly and efficiently. More

On time, on price, friendly, efficient Comfortable waiting area, appreciate the coffee Great experience will be back waiting area, appreciate the coffee Great experience will be back More

Very thoughtful and caring about any concerns. I luv my KIA cars. Thank you. Lots I luv my KIA cars. Thank you. Lots More

No attention to detail on needed services. Mis-quoting. Poor communication. Over charging. Very disappointed. Mis-quoting. Poor communication. Over charging. Very disappointed. More

They were friendly and helpful. Answered my questions. Quick service; done in timely manner. No complaints! Answered my questions. Quick service; done in timely manner. No complaints! More

Showed radio display problem to Service Writer on 9/07/2023; problem documented on Service write-up. Writer stated that he would forward photos and info to corporate for determination, still haven't 9/07/2023; problem documented on Service write-up. Writer stated that he would forward photos and info to corporate for determination, still haven't heard anything in regards to this. This seems to be an on-going issue of them never following up with a customer on a reported problem. I've had issues like this previously with the Service writers, very frustrating. More

The body shop manager was great very personable, however my repair was almost four months to complete, which seems excessive. my repair was almost four months to complete, which seems excessive. More