Kia of Lansing - Service Center

I worked with someone who was great! Shortly after a few months my car was stolen. I don’t understand why this dealership didn’t instal a security system. Never coming back here again Shortly after a few months my car was stolen. I don’t understand why this dealership didn’t instal a security system. Never coming back here again nor recommending anyone. More

Setting up the appointment was simple using the online system. The staff were courteous and welcoming. I dropped off the car before heading to work and it was an easy check out when I returned. Excellent system. The staff were courteous and welcoming. I dropped off the car before heading to work and it was an easy check out when I returned. Excellent service. More

Helpful and informative She was helpful, and found more deals for me. She informed me of other ways to deal with my bill deals for me. She informed me of other ways to deal with my bill More

Polite, professional Service rep was polite and professional. Service was completed within a respectable time frame professional. Service was completed within a respectable time frame More

It was fine. Took all day to fix. Ended up being a dirty sensor and was still charged 186 dollars. That was ridiculous for what was wrong. Took all day to fix. Ended up being a dirty sensor and was still charged 186 dollars. That was ridiculous for what was wrong. More

Everyone was professional and I was kept informed. The two recalls were also addressed. Yet when I have an appointment, I don't understand why it still takes an hour or longer. I have a spinal fra The two recalls were also addressed. Yet when I have an appointment, I don't understand why it still takes an hour or longer. I have a spinal fracture and a heart condition and your waiting room could be more comfortable. Thank you. More

Andy the guy at the service center was wonderful! !!!!!! He helped me more than anything. That guy deserves a raise. !!!!!! He helped me more than anything. That guy deserves a raise. More

Everyone was amazing. Didn't have to wait long. They bottled water nice & cold. Thanks again Didn't have to wait long. They bottled water nice & cold. Thanks again More

Fast friendly dealership, was helped quickly and kept up to date with the set repairs. to date with the set repairs. More

They were overwhelmed with cars. Too many appointments not far enough apart. Had a long wait for an oil change Too many appointments not far enough apart. Had a long wait for an oil change More