Kia of Lansing - Service Center

Shaheen Chevrolet dropped my KIA Forte off at the KIA of Lansing on 12-26-23 for a cruise control calibration. Robert notified that it would be done on the Wednesday the 27th, I reached out to Robert on the Lansing on 12-26-23 for a cruise control calibration. Robert notified that it would be done on the Wednesday the 27th, I reached out to Robert on the 28th for an update. He called me back saying 'You know what, I will extend the repair out to 3 weeks', this was because I reached out for an update. Robert told me my vehicle was in the shop the night prior, I drove by and it was sitting outside. He lied to me about the car being in the shop, this has been a horrible experience with this shop. Before you come here for service or repairs, think twice before. Toyota has the best customer service who are their neighbors. I will never buy a KIA again. More

Nichole was so helpful and knowledgeable. My experience was quick and easy and even a few recalls were covered with my tire rotation! Very happy. My experience was quick and easy and even a few recalls were covered with my tire rotation! Very happy. More

When I took it in on the 19th it was unclear at 1st who was assigned to me. The female greeted me first. I told her my name and that I had an appointment to get an oil gasket cover replaced. I also asked h was assigned to me. The female greeted me first. I told her my name and that I had an appointment to get an oil gasket cover replaced. I also asked her the price of a full-synthetic oil change. She told me. I then asked if they would have time to do an oil change along with the repair. She said yes. My rep was standing right there during this conversation and I gave him my keys. When I later paid for the repair, there was nothing about an oil change on the bill. I paid, then asked the female why they didn't do an oil change also? She replied 'If you wanted an oil change you should have him you wanted one.'. I reminded her that she told me they could do one a long with my repair. Then she changed her story saying 'They would have had to drain my oil to perform the gasket cover repair. So it was like I got a free oil change.'. I left, but began to question why there wasn't a charge for an oil filter or oil, as that would have been a billable item just like the other parts on my repair. I checked my oil later that night, and the oil was very dirty. The next day I spoke with the male rep, (Robert?). He apologized for not having the oil changed. I told him people forget things, and I wasn't upset about that. I told him I was upset that the other rep lied to me. After I told him what she said he confirmed she did lie. I then asked to speak to her supervisor. I told Kevin this story. He apologized for her behavior and told me I could bring it in anytime for a free oil change. I did. Kevin m More

Fast, kind, great quality work, great communication I trust taking my car to this dealership. I've always worked with Nichole and she's been amazing trust taking my car to this dealership. I've always worked with Nichole and she's been amazing More

Been with you 13 yrs always good and staff very friendly and keeps you informed and keeps you informed More

Waited for a few weeks to hear back about warranty. Had to keep calling in order to obtain information. Once vehicle was in for repair work, it was quick and good service. Had to keep calling in order to obtain information. Once vehicle was in for repair work, it was quick and good service. More

It was great It was great and satisfiable. All the people are kind and nice. My car is great now thanks All the people are kind and nice. My car is great now thanks More

Paying over $100 for a replacement key fob is understandable, but charging more money to program it was a little much. Programming it should have been a courtesy in my opinion. understandable, but charging more money to program it was a little much. Programming it should have been a courtesy in my opinion. More

Excellent Outstanding customer service. The staff was very helpful The service department did an great job on finding out what the issue was with my car and the service was fast and great The staff was very helpful The service department did an great job on finding out what the issue was with my car and the service was fast and great More

I have been completely satisfied with the service I have received since I bought the car in 2021. I referred my sister in law to Staci and she bought a Seltos. She loves her car too. Great people to work wi received since I bought the car in 2021. I referred my sister in law to Staci and she bought a Seltos. She loves her car too. Great people to work with. More