Kia of Lansing - Service Center

I typically don’t have issues with Kia but this service took almost 2 weeks and every time I called to ask it seemed like they had an attitude. I was left without a ride for two weeks with no ETA or no off took almost 2 weeks and every time I called to ask it seemed like they had an attitude. I was left without a ride for two weeks with no ETA or no offering of a loaner car or anything. More

Although some things have improved here, I’m still only let them do oil change let them do oil change More

Service was not very good. Vehicle was not ready when they said it would be ready.When I arrived beside not being done the paperwork was not done.On top of that they wanted to c Vehicle was not ready when they said it would be ready.When I arrived beside not being done the paperwork was not done.On top of that they wanted to charge me almost five hundred dollars more than what they quoted me. I also have this problem when I have my tires rotated.They want to charge me for the tire rotation even though I purchased the tires from them.I would think that they would have records showing that I purchased the tires from them and not have to point it out to them.Not sure if I will be bringing my vehicle back to them for any major service other then my regular oil changes. More

Very professional took care of my needs very clean and respectful to my problems thanks respectful to my problems thanks More

Easy visit for a second time fix of my horn. My service adviser, Brennan, was fantastic. My service adviser, Brennan, was fantastic. More

Appointment was easy to schedule. They were very efficient with my time which I appreciate. Very thorough. . They were very efficient with my time which I appreciate. Very thorough. . More

Love this one too much all the time at their. Thank you for KIA Again. Thank you for KIA Again. More

Kody was magnificient! He certainly knows his business and KIA is fortunate enough to have Kody in its employ. I could`t be happier with the service he provided me. One He certainly knows his business and KIA is fortunate enough to have Kody in its employ. I could`t be happier with the service he provided me. One sharp young man! More

Good service. Needs better customer service. Rough experience. If it wasn't for the fact that I had already signed a contract and had to switch to a different car Needs better customer service. Rough experience. If it wasn't for the fact that I had already signed a contract and had to switch to a different car I would not be doing business with Kia. More

I was able to make a same day appointment, the intake rep was helpful and work was accomplished within expected time limits. was helpful and work was accomplished within expected time limits. More