Kia of Lansing - Service Center

Exceeding Customers Expectations I went to the KIA dealership after buying my used KIA from a non KIA dealer. I went because the dealership I bought the car acted like I was a burden I went to the KIA dealership after buying my used KIA from a non KIA dealer. I went because the dealership I bought the car acted like I was a burden after they had taken my money. I went to the KIA dealership because I needed a spare key and a key fob programmed. I was acknowledged first by the service manager and from there my experience with every person I dealt with was outstanding. I ended up getting my oil changed, and any service needs I will go back. I observed them dealing with other customers who were apparently were repeat customers because they treated them like family. I would recommend this dealership to anyone and Jeremy the Service manager exceeded my customers expectations, he was outstanding, professional, knowledgeable and friendly. More

they maximize your bill! twice has been above estimate! My daughter took in her 2007 Kia Sportage for an A/C Compressor replacement. A standard labor rate you're thinking right? The bill close to estimate r My daughter took in her 2007 Kia Sportage for an A/C Compressor replacement. A standard labor rate you're thinking right? The bill close to estimate right? WRONG! Just because it took their "technician" longer that the prescribed time to do the job, she got charged extra! What a surprise! $55.00 and some change extra! Charged over $90.00 for an oil change a few weeks ago. Really? Changed 2 air filters in addition to the oil change. As a side note, the Kia sun visors are crap!!! Have replaced the drivers side twice at $66.00 each! Never had to change an American car visor! Also, when she was in getting "estimate" and pre-paying for the compressor, her twin babies in tow, no one bothered to offer her any assistance. Never even offered her a place to sit down! Customer service? Yeah right! More

Incomplete recall work The Kia went in for the warranty recall for rusting on the front control arms. Lansing Kia sprayed the area and sent it on its way. Now the front co The Kia went in for the warranty recall for rusting on the front control arms. Lansing Kia sprayed the area and sent it on its way. Now the front control arm is rusted through, Lansing Kia says only the welds are covered, which is not what the Kia sites say. The car is unsafe to drive, the recall is "closed" because it was supposedly fixed. Going to Ann Arbor they at least have a good reputation. More

They are out for your money!!!! Took my car in for some body work and ended up sending it back for oil light issues a couple times. After spending $2,000 on trying to fix the issue, Took my car in for some body work and ended up sending it back for oil light issues a couple times. After spending $2,000 on trying to fix the issue, it still wasn't fixed. The last time I picked up my car I turned the key to check my lights and my oil light did not come on. I showed them the problem and they asked if I was sure that the light even existed. I told them I took it to the shop because it came on. They then checked another car and said that it did exist. I asked them why my issue was not fixed and they said that it was, because the light was not coming on anymore and that I did not need that warning light; by the time the light would have come on my engine would be blown already. I was unhappy and they said that they could take another look at it. Mind you, they already took 3 looks at the same problem and came back with three different solutions. Took it for a second opinion and come to find out the wire that controlled my oil light was unplugged. My car is still broken after 3 months. So, in summary: It cost me $2,000 for them just to unplug my warning light and said that it is my fault. The service men did not know what comes standard on cars, they probably don't even know as much as I do if they don't know the oil light exist. They made me pay a lot for dart board fixes. They blatantly lied to me because they thought I don't know anything about cars. (They showed me the spark plugs that they replaced and said that they cleaned them so they look new is an example. Why would you clean used spark plugs for???) Then they put the blame on me and said that they would be happy to take another look at my car, if I was willing to pay more to get it fixed there. The service man ended up getting loud with me because I said that I spent $2000 there and my car still is not fixed in front of another customer. Don't take your care here, they don't know what they are doing and/or they are just trying to get more money out of you. I like my Kia, but next time I need service I will take it to Kia of Battle Creek or Ann Arbor instead; 1 hour away from where I live. Keep reading below, I am not the only one that got their stuff unplugged. More

I come to this location to get my oil changed. On my third visit for an oil change I left and my clock/radio was not on. I began pressing the button to turn it on and it still would not work. Immediatel third visit for an oil change I left and my clock/radio was not on. I began pressing the button to turn it on and it still would not work. Immediately, I turned around and went back to the service station to notify them of this. The man I spoke with came over and said that he had no idea why it would not be working because the oil change has nothing to do with that. However, they provide you with a sheet that shows everything they checked on your vehicle which includes a full inspection of the vehicle, including the a/c unit (which was on full blast when I got into the vehicle and I didn't have it on prior because I rarely use my air). So, whoever performed the "review" would of noticed that none of that was working and they could of taken the opportunity to say something and they did not. From there, the man began to tell me that they could "look into the problem" but that it would require them to completely remove my dash to find it. Everything about his response felt very fake and phony and having common sense (and previous experience with an old car), I quickly told him "no" on his offer and left. I went straight home and asked my husband to open my fuse box to see if this was really an issue of my vehicle or something else (everything worked fine prior to my oil change) and the fuse was there but it was pulled out. A fuse is nothing that can just "slip" out - it has to be taken out by force, like with pliers for example. Once he plugged the fuse back in everything worked just fine. At that point, I reached out to the gentleman who sold me the vehicle because I could not get a hold of the main manager and he told me he would personally put in a call to the main manager, Skip Young. Skip called me back and left a message apologizing for the situation and said that he valued my business and would be available to speak with in person if necessary. I called him back and left a message to meet with him and he never returned my call. Up to that point, I never had any problems with their service but this situation has shown me I need to be cautious, particularly being a woman. At this point, my trust has been depleted, and as a result, they have lost all future business with me. More

The service department appears to be concerned with the customer's satisfaction and vehicle. I have visited the service department twice since purchasing my Rio, for very minor issues (tape lft on the rig customer's satisfaction and vehicle. I have visited the service department twice since purchasing my Rio, for very minor issues (tape lft on the right side doors after prep, front wheel alignment). The service manager was very responsive and took care of the issues promptly. More

They advertise free loaners for body shop (false) didn't pay off auto loan ( I had to ) don't pay past customers For referrals on purchase. Skip young says in his tv ad that free loaners for everyone In b pay off auto loan ( I had to ) don't pay past customers For referrals on purchase. Skip young says in his tv ad that free loaners for everyone In body shop, I have purchased two vehicles from this dealer, this is what I get. Although the cars I have been extremely pleased with. More