Kia of Lansing - Service Center

Always have a smile on their face. There's never any waiting for their attention. As soon as you drive up, someone is at your vehicle to determine what they can do to be of help to you There's never any waiting for their attention. As soon as you drive up, someone is at your vehicle to determine what they can do to be of help to you. They give you fast, courteous service that you can depend on every time. More

Oily boot prints on carpeted floor mats . . . second time. Service seems to be better, more careful, and CLEANER if you drive a KIA into their service department. I have a Buick that I take special pride in. Service seems to be better, more careful, and CLEANER if you drive a KIA into their service department. I have a Buick that I take special pride in. It has come out of their service department for the second time with oily boot prints on the carpeted floor mat on the drivers side. Once, I can understand. The service writer was real sorry the first time and gave me a free oil change on my next visit. The free oil change came with ANOTHER set of oily boot prints. I really don't need this crap. More

Replacement of tail light Fantastic service as always!!!!! Always greet me by name and happy to see me. I don’t go anywhere else for service. Great dealership to do business Fantastic service as always!!!!! Always greet me by name and happy to see me. I don’t go anywhere else for service. Great dealership to do business with. More

On time service Brought my car for service - replace bushings on front stabilizer. I called in to schedule an appointment. When I arrived, they took the car in right Brought my car for service - replace bushings on front stabilizer. I called in to schedule an appointment. When I arrived, they took the car in right away and promised to have it done in about an hour. When I came back after 55 minutes, they were finishing up. It was exactly one hour, as they said. Price was initially discussed and was exactly same. Great guys. Nice environment. I do not have experience with sales as I never bought a car from them, but service is very good. More

Recall on tail light I went in for my 2nd trip on a recall on my tail light the first visit the were told they could only replace the seal on my 2nd visit they finally rep I went in for my 2nd trip on a recall on my tail light the first visit the were told they could only replace the seal on my 2nd visit they finally replaced the whole tail light. They were very accomadating they picked up my car as I had to work that morning then had it back to me after 1 hour More

Dustin rocks! Dustin was very efficient. He kept me informed the whole time my vehicle was in service and I really appreciate that. I look forward to returning for Dustin was very efficient. He kept me informed the whole time my vehicle was in service and I really appreciate that. I look forward to returning for future service work. More

Kia of Lansing The associates are always professional and kind whenever I enter the facility! They are the only dealer I trust with my vehicle! Great customer servic The associates are always professional and kind whenever I enter the facility! They are the only dealer I trust with my vehicle! Great customer service! More

Thank you Greg!! Edited: I deleted my initial review and would like to update that since my concern, Greg Miller has just made my MONTH! The issues I had were taken ca Edited: I deleted my initial review and would like to update that since my concern, Greg Miller has just made my MONTH! The issues I had were taken care of even more than I expected before!! He was extremely quick at contacting me and was such a kind hearted person. There really are good people in the sales industry and Greg is definitely one of them!! Thank you!!!!!! And Thank you Kia!!!! More

Great Service Department Very friendly service. Everyone greeted me with a smile. The service was fast it only took 35 minutes. They didn't charge me for things that didn't Very friendly service. Everyone greeted me with a smile. The service was fast it only took 35 minutes. They didn't charge me for things that didn't need to be done. My service plan called for a tire rotation at this inspection and an oil change. The only thing my car needed was the oil change so that was all they did and all I was charged for. More

Worst Service department I have ever seen Simply put...I would never buy another Kia due to the fact the service department is worthless. I am actually contemplating selling my 2012 simply be Simply put...I would never buy another Kia due to the fact the service department is worthless. I am actually contemplating selling my 2012 simply because of this fact. Latest issue I have been dealing with them for over 2 months and I still cannot get an answer from them of when my car will be fixed....I cant even get them to call me back! Every time I call they tell me it will be a few more days and we will call you. They never call! I own a Chevy as well and every time I get service done I get a questionnaire from corporate regarding my satisfaction....if only Kia would do this!!!! More