Kia of Lansing - Service Center

great customer service by the representative. Kept me updated with periodic check ins. All services were good, prices are high though. Kept me updated with periodic check ins. All services were good, prices are high though. More

The staff could use some more politeness. They did a good job, but they totally lacked cordiality. They seem so unhappy, or in a bad mood. They did a good job, but they totally lacked cordiality. They seem so unhappy, or in a bad mood. More

Excellent service, appointment was performed as scheduled and within a reasonable time period. Employee even escorted me back to my vehicle personally after service was completed. and within a reasonable time period. Employee even escorted me back to my vehicle personally after service was completed. More

I was extremely disappointed twice re: service. I'll never go into a Kia dealership again. I'm telling everyone I meet to never buy a Kia. The first experience with service the employee lied to me, I'll never go into a Kia dealership again. I'm telling everyone I meet to never buy a Kia. The first experience with service the employee lied to me, tried to manipulate the situation and balked at replacing a key part when the car was under warranty. the second and third experiance was also horrible. Couldn't get the car the new security upgrade when I was there on time for my appointment. Service people did'nt give a xxxx. More

They have been nothing very good to me I have leased three new vehicles from Kia & I absolutely love their cars!! three new vehicles from Kia & I absolutely love their cars!! More

Everyone is friendly and ready to help, service is great , you get in when your appointment is scheduled , you get in when your appointment is scheduled More

Excellent service as always and took care of everything I asked to be taken care of asked to be taken care of More

Friendly Quality thoughtful Time management Good service keeps good records Listens to the consumer Good price service keeps good records Listens to the consumer Good price More

Andy Hicks kept me updated during the service. Everyone is very friendly. When booking an appointment they get you in on time. Everyone is very friendly. When booking an appointment they get you in on time. More

Nicole always takes excellent car of my car needs. Very pleasant, never feel rushed, never treats me as if I do not understand my car. Very pleasant, never feel rushed, never treats me as if I do not understand my car. More