Kia of Lansing - Service Center

When I was there for oily change they mentioned that that oil pan need to replace . But in invoice they are mentioned that customer notify them .. I get charge more than estimate. oil pan need to replace . But in invoice they are mentioned that customer notify them .. I get charge more than estimate. More

Recall was handled very quickly and explained to me by the technician in a comprehensive manner. the technician in a comprehensive manner. More

After drop my car, they fixed the problem,,immediately, thanks, I can drive my car safely thanks, I can drive my car safely More

The work was done in a timely manner and I was satisfied. Bla bla bla bla. Bla bla bla bla. More

They have improved since my last visit but still leave much to be desired. Telling me they'll be sure to call when parts come in and don't. Telling me to pick a day for my appointment and then telling me much to be desired. Telling me they'll be sure to call when parts come in and don't. Telling me to pick a day for my appointment and then telling me they can't get me in until days later. However, the serviceman who waited on me was helpful and pleasant. Answered all my questions and went over the final bill with me. I appreciated the time he took with me and the ride that was provided while they worked on my vehicle. More

I left without them fixing problems, even though we scheduled in advance we were told to come back. We likely won't. scheduled in advance we were told to come back. We likely won't. More

Excellent service personnel for a dealership with some of the worst TV ads ever. Top-notch in every way except for the TV clown. He's the only reason I'd never buy a car here. the worst TV ads ever. Top-notch in every way except for the TV clown. He's the only reason I'd never buy a car here. More

When we make an appointment it’s to have the work start when we arrive, not to get in line and wait another hour before service starts. when we arrive, not to get in line and wait another hour before service starts. More

Excessive wait time, even with an appointment. 2.5 hours. No attempt was made to alert me to this excessive wait or an offer to reschedule. A satisfactory explanation for the excessive wait was 2.5 hours. No attempt was made to alert me to this excessive wait or an offer to reschedule. A satisfactory explanation for the excessive wait was not provided. More

Very clean, responsive with great lobby accommodations. No waiting for appointment check in. Work done correctly in the estimated time. No waiting for appointment check in. Work done correctly in the estimated time. More