Kia of Lansing - Service Center

Don’t waste your time going in. The salesmen do t truly want to help you or sell you a car. They only want to up charge for their market adjustment to make money. They show you oenc The salesmen do t truly want to help you or sell you a car. They only want to up charge for their market adjustment to make money. They show you oencil sheets for cars that aren’t even available or have deposits on them. Rude and condescending during the transactions as well. I walked away with my payoff check when my lease was up and went across the street to Toyota where they paid me enough to pay off my Kia and left me with a healthy down on my Toyota. More

Service took less than time mentioned, appreciated the shuttle driver, Ronda. She was very friendly. shuttle driver, Ronda. She was very friendly. More

Effficient and pleasant service advisor. Doesn't anybody walk you outside to your car anymore? I did find it. Doesn't anybody walk you outside to your car anymore? I did find it. More

Dealership is like all others. Service depth is what is important when buying a car. The Service dept. seems less connected to customers now. Jeremy used to call me by name...no Service depth is what is important when buying a car. The Service dept. seems less connected to customers now. Jeremy used to call me by name...now, I am a stranger to them. It's different people every ti.e I go in. I like the old way. More

I Love KIA of Lansing. I have purchased seven different KIA's from them and always excellent service... I have purchased seven different KIA's from them and always excellent service... More

Sean was very helpful when I called to make an appointment. I wasn’t sure what was needed, but he knew what would be best. I was given an appointment the next afternoon, arrive on time the next appointment. I wasn’t sure what was needed, but he knew what would be best. I was given an appointment the next afternoon, arrive on time the next day, and my appointment ended in about 45 minutes. He explained everything he had checked and everything seemed to be good. He was friendly and I appreciated his professional and courteous behavior. More

The service center is great. Robert went through everything with me and explained in detail. He was very helpful and knowledgeable! Robert went through everything with me and explained in detail. He was very helpful and knowledgeable! More

Very professional and courteous staff. Work performed was quick and done right. Thanks for the great experience. Work performed was quick and done right. Thanks for the great experience. More

Everything went efficiently and smoothly. The service needed was provided in a timely and professional manner. The service needed was provided in a timely and professional manner. More

Great job, friendly, clean. Awesome staff. Fast work. Smiles all around. Good coffee. Chairs are a little rough though Awesome staff. Fast work. Smiles all around. Good coffee. Chairs are a little rough though More