Kia of Lansing - Service Center

Very good and kind staff members at the service department. Very quick/quality works just like my family members. department. Very quick/quality works just like my family members. More

I gave it a five-star this time because my service advisor was very friendly and had me in and out faster than what I was expecting for the recall on the driver seat power button. And the last time advisor was very friendly and had me in and out faster than what I was expecting for the recall on the driver seat power button. And the last time also in for two recalls and a different service adviser was very friendly and have me in and out faster than I was expecting. But the previous time that I was there I was not impressed because I had questions about using the Kia app and three different people knew nothing about it. I had a question about the warranty and was told that one of the managers would come talk to me well I was waiting and he never did I saw him talking to other people and he would just walk by. So I know that you want to get a good rating and if you keep up the good work then I can afford to give you a five-star rating. But if you go into any of the Kia groups online and they all say that they love the vehicle but they have the worst dealership experience. So I'm hoping that you can continue on with what you're doing now. Thank you very much. More

Right on schedule with my appointment time. Staff did a very good job of keeping me updated Staff did a very good job of keeping me updated More

Took longer than expected. Robert kept me up to date on progress. But the service was slow. Robert kept me up to date on progress. But the service was slow. More

Fast friendly and accurate the wait time for service was less then a hour for all work to be completed less then a hour for all work to be completed More

Did not like getting a sales pitch for new tires on a leased car with less than 24,000 miles. leased car with less than 24,000 miles. More

I came in while I was on a road trip with my family and we got a flat. Robert helped me find the right tire (the last one!) and got me and my family back on the road very quickly. He even gave my young chi we got a flat. Robert helped me find the right tire (the last one!) and got me and my family back on the road very quickly. He even gave my young children toys and crayons to play with and everyone at the dealership was extremely nice. Special shout-out to Robert he took great care of us! More

The service was outright ridiculous. Telling me get drive it till it gets worse,after be stolen two time's them haven more of year then I did. And costing me total of 4200. In car rental Telling me get drive it till it gets worse,after be stolen two time's them haven more of year then I did. And costing me total of 4200. In car rental, insurance and personal lost. More

Very nice staff and friendly , great service they explained every move they made on my vehicle explained every move they made on my vehicle More

I typically don’t have issues with Kia but this service took almost 2 weeks and every time I called to ask it seemed like they had an attitude. I was left without a ride for two weeks with no ETA or no off took almost 2 weeks and every time I called to ask it seemed like they had an attitude. I was left without a ride for two weeks with no ETA or no offering of a loaner car or anything. More