Kia of Lansing

Great Experience!! Went in as a first time buyer looking for a used car. Treated very respectfully and they helped me get into a excellent car, even though my credit was Went in as a first time buyer looking for a used car. Treated very respectfully and they helped me get into a excellent car, even though my credit wasn't the best. My Kia Forte rides amazing and they got me to exactly the payment goal I was hoping. Thank you Kia of Lansing for such a wonderful car buying experience. More

Great car buying experience I stopped in last week to take a look at a Kia Optima. I was greeted by Mike and spent some time with him learning about the car. He took me on a test I stopped in last week to take a look at a Kia Optima. I was greeted by Mike and spent some time with him learning about the car. He took me on a test drive and explained the features. I wound up buying a 2016 Optima EX from Mike and was on my way in less than 2 hours. I got a great deal and even got $3,000 for my 2004Impala with over 120,000 miles on it. Great dealership and very friendly staff. More

they maximize your bill! twice has been above estimate! My daughter took in her 2007 Kia Sportage for an A/C Compressor replacement. A standard labor rate you're thinking right? The bill close to estimate r My daughter took in her 2007 Kia Sportage for an A/C Compressor replacement. A standard labor rate you're thinking right? The bill close to estimate right? WRONG! Just because it took their "technician" longer that the prescribed time to do the job, she got charged extra! What a surprise! $55.00 and some change extra! Charged over $90.00 for an oil change a few weeks ago. Really? Changed 2 air filters in addition to the oil change. As a side note, the Kia sun visors are crap!!! Have replaced the drivers side twice at $66.00 each! Never had to change an American car visor! Also, when she was in getting "estimate" and pre-paying for the compressor, her twin babies in tow, no one bothered to offer her any assistance. Never even offered her a place to sit down! Customer service? Yeah right! More

Incomplete recall work The Kia went in for the warranty recall for rusting on the front control arms. Lansing Kia sprayed the area and sent it on its way. Now the front co The Kia went in for the warranty recall for rusting on the front control arms. Lansing Kia sprayed the area and sent it on its way. Now the front control arm is rusted through, Lansing Kia says only the welds are covered, which is not what the Kia sites say. The car is unsafe to drive, the recall is "closed" because it was supposedly fixed. Going to Ann Arbor they at least have a good reputation. More

They are out for your money!!!! Took my car in for some body work and ended up sending it back for oil light issues a couple times. After spending $2,000 on trying to fix the issue, Took my car in for some body work and ended up sending it back for oil light issues a couple times. After spending $2,000 on trying to fix the issue, it still wasn't fixed. The last time I picked up my car I turned the key to check my lights and my oil light did not come on. I showed them the problem and they asked if I was sure that the light even existed. I told them I took it to the shop because it came on. They then checked another car and said that it did exist. I asked them why my issue was not fixed and they said that it was, because the light was not coming on anymore and that I did not need that warning light; by the time the light would have come on my engine would be blown already. I was unhappy and they said that they could take another look at it. Mind you, they already took 3 looks at the same problem and came back with three different solutions. Took it for a second opinion and come to find out the wire that controlled my oil light was unplugged. My car is still broken after 3 months. So, in summary: It cost me $2,000 for them just to unplug my warning light and said that it is my fault. The service men did not know what comes standard on cars, they probably don't even know as much as I do if they don't know the oil light exist. They made me pay a lot for dart board fixes. They blatantly lied to me because they thought I don't know anything about cars. (They showed me the spark plugs that they replaced and said that they cleaned them so they look new is an example. Why would you clean used spark plugs for???) Then they put the blame on me and said that they would be happy to take another look at my car, if I was willing to pay more to get it fixed there. The service man ended up getting loud with me because I said that I spent $2000 there and my car still is not fixed in front of another customer. Don't take your care here, they don't know what they are doing and/or they are just trying to get more money out of you. I like my Kia, but next time I need service I will take it to Kia of Battle Creek or Ann Arbor instead; 1 hour away from where I live. Keep reading below, I am not the only one that got their stuff unplugged. More

Need customer service training I went into this dealer looking for a kia optima and when I walked in was greeted my kody. He asked me how he could help me and he appeared surprised I went into this dealer looking for a kia optima and when I walked in was greeted my kody. He asked me how he could help me and he appeared surprised when I told him I was looking for a new car. We sat down and he instantly asked me personal questions about my financial situation etc which was a huge turnoff before I could even see a vehicle. He then asked for a credit app and after seeing that my credit was less then perfect asked for 3500 down or a cosigner. I was very turned off that he expected me to do any business with him if i hadn't even looked at a car. Why would i agree to a down payment etc if i dont even know if i like the car. He refused to show me a vehicle so i left...he didnt show any interest in doing business with me since i told him my financial situation. Definitely not wanting to see me in a kia like the commercial states. needless to say...i left and wound up buying a FORD from another dealer! ! More

My Kia experience My husband and I have never drove a Kia , and have never leased a car. We love our Kia forte. It has exceeded our expectations. Out three sons live in My husband and I have never drove a Kia , and have never leased a car. We love our Kia forte. It has exceeded our expectations. Out three sons live in Grand Rapids, holland, and Elgin Illinois so we have driven a lot. We love the feel the great gas mileage and comfort. We felt Carlton did a great job. Still hesitant on the leasing and hoping that turns out to be a great experience for us as well. We have done our oil changes and are very happy with the service dept. we appreciate the appointment reminders and quick service. We would defiantly recommend this dealership and car to our friends and family. Thank you for standing behind your product. More

Great Experience! I have been looking for a mid sized sedan for a few months now. I decided to stop by Kia of Lansing to check out their cars. I was greeted promptly I have been looking for a mid sized sedan for a few months now. I decided to stop by Kia of Lansing to check out their cars. I was greeted promptly and I told the sales person what I was looking for. He listened to my needs and showed me some cars. Once I drove the Optima I fell in love! The ride was amazing and the standard features seemed to be endless. They gave me a payment I couldn't say no to. Thank you Kia of Lansing...you have a customer for life. More