Kia of Lansing

Xcellent They are prompt ,curtiousand hel pful when you have questions. I would recommend this shop to my friends.I like the personal touch they provide. They are prompt ,curtiousand hel pful when you have questions. I would recommend this shop to my friends.I like the personal touch they provide. More

Always have a smile on their face. There's never any waiting for their attention. As soon as you drive up, someone is at your vehicle to determine what they can do to be of help to you There's never any waiting for their attention. As soon as you drive up, someone is at your vehicle to determine what they can do to be of help to you. They give you fast, courteous service that you can depend on every time. More

Oily boot prints on carpeted floor mats . . . second time. Service seems to be better, more careful, and CLEANER if you drive a KIA into their service department. I have a Buick that I take special pride in. Service seems to be better, more careful, and CLEANER if you drive a KIA into their service department. I have a Buick that I take special pride in. It has come out of their service department for the second time with oily boot prints on the carpeted floor mat on the drivers side. Once, I can understand. The service writer was real sorry the first time and gave me a free oil change on my next visit. The free oil change came with ANOTHER set of oily boot prints. I really don't need this crap. More

Replacement of tail light Fantastic service as always!!!!! Always greet me by name and happy to see me. I don’t go anywhere else for service. Great dealership to do business Fantastic service as always!!!!! Always greet me by name and happy to see me. I don’t go anywhere else for service. Great dealership to do business with. More

On time service Brought my car for service - replace bushings on front stabilizer. I called in to schedule an appointment. When I arrived, they took the car in right Brought my car for service - replace bushings on front stabilizer. I called in to schedule an appointment. When I arrived, they took the car in right away and promised to have it done in about an hour. When I came back after 55 minutes, they were finishing up. It was exactly one hour, as they said. Price was initially discussed and was exactly same. Great guys. Nice environment. I do not have experience with sales as I never bought a car from them, but service is very good. More

Recall on tail light I went in for my 2nd trip on a recall on my tail light the first visit the were told they could only replace the seal on my 2nd visit they finally rep I went in for my 2nd trip on a recall on my tail light the first visit the were told they could only replace the seal on my 2nd visit they finally replaced the whole tail light. They were very accomadating they picked up my car as I had to work that morning then had it back to me after 1 hour More

Felt they were not playing games with me After dealing with many salesmen and many dealers over the years I felt this dealership was not playing games with me. They had the inventory shown o After dealing with many salesmen and many dealers over the years I felt this dealership was not playing games with me. They had the inventory shown online, the chat session was quick and helpful, and I was not being pressured to buy "packages" that I did not want. I keep my cars for many years and when I decide on a model and the packages that I want and do not want, I do not want someone telling me that I should want something different. More

Dustin rocks! Dustin was very efficient. He kept me informed the whole time my vehicle was in service and I really appreciate that. I look forward to returning for Dustin was very efficient. He kept me informed the whole time my vehicle was in service and I really appreciate that. I look forward to returning for future service work. More

GOT A CAR WITH LOW CREDIT , AND EXCELLENT CUSTOMER CARE the environment is friendly and the sales rep i worked with did everything she could to get me in to a safe vehicle , IN ADDITION I HAVE A LOWER CREDI the environment is friendly and the sales rep i worked with did everything she could to get me in to a safe vehicle , IN ADDITION I HAVE A LOWER CREDIT SCORE AND THEY STILL WORKED WITH ME AND FOUND A 2012 VEHICLE WILL NEVER GO ANYWHERE ELSE FOR MY VEHICLE PURCHASES. More

They came the closest to meeting my objectives in a lease I pursued specific objectives in finding a lease agreement that would meet my family's budgetary needs. I interacted with six different dealerships i I pursued specific objectives in finding a lease agreement that would meet my family's budgetary needs. I interacted with six different dealerships in town, and another four or five out of town, and test drove four vehicles. Staci and her team, at Kia of Lansing, came the closest to meeting my objectives. They were very pleasant to work with. The paperwork was easy and quick, without additional sales pitches for every little offering. More