Kia of Lansing

I come to this location to get my oil changed. On my third visit for an oil change I left and my clock/radio was not on. I began pressing the button to turn it on and it still would not work. Immediatel third visit for an oil change I left and my clock/radio was not on. I began pressing the button to turn it on and it still would not work. Immediately, I turned around and went back to the service station to notify them of this. The man I spoke with came over and said that he had no idea why it would not be working because the oil change has nothing to do with that. However, they provide you with a sheet that shows everything they checked on your vehicle which includes a full inspection of the vehicle, including the a/c unit (which was on full blast when I got into the vehicle and I didn't have it on prior because I rarely use my air). So, whoever performed the "review" would of noticed that none of that was working and they could of taken the opportunity to say something and they did not. From there, the man began to tell me that they could "look into the problem" but that it would require them to completely remove my dash to find it. Everything about his response felt very fake and phony and having common sense (and previous experience with an old car), I quickly told him "no" on his offer and left. I went straight home and asked my husband to open my fuse box to see if this was really an issue of my vehicle or something else (everything worked fine prior to my oil change) and the fuse was there but it was pulled out. A fuse is nothing that can just "slip" out - it has to be taken out by force, like with pliers for example. Once he plugged the fuse back in everything worked just fine. At that point, I reached out to the gentleman who sold me the vehicle because I could not get a hold of the main manager and he told me he would personally put in a call to the main manager, Skip Young. Skip called me back and left a message apologizing for the situation and said that he valued my business and would be available to speak with in person if necessary. I called him back and left a message to meet with him and he never returned my call. Up to that point, I never had any problems with their service but this situation has shown me I need to be cautious, particularly being a woman. At this point, my trust has been depleted, and as a result, they have lost all future business with me. More

I stopped in to look at a used truck,I test drove it and told salesman that I was interested. He took all my info and told me he would run paperwork first thing in the morning because it was late in the da told salesman that I was interested. He took all my info and told me he would run paperwork first thing in the morning because it was late in the day. He called in the morning and said everything was good. I told him I would take it and be there as soon as I got out of work. They sold the truck an hour later to someone else. The sales manager response was its a cut throat business. More

My wife and I came in to just look around and before we new it we where test driving a new sorento and fell in love with it. Best service and the staff was very polite and fun. I would highly reccomend K new it we where test driving a new sorento and fell in love with it. Best service and the staff was very polite and fun. I would highly reccomend Kia of lansing to anyone looking for a new or used car. Thanks for all your hard work. More

The entire process of buying a new car causes most people elevated anxiety and stress. If you are tired of the same old poor car dealer experiences, I highly recommend you buy from Kia of Lansing. I recommed elevated anxiety and stress. If you are tired of the same old poor car dealer experiences, I highly recommend you buy from Kia of Lansing. I recommed you speak with David Bozzo, Sales Consultant, at Kia of Lansing (517.393.5700). He provided service far above service I have ever recieved from a car salesman. I also had the opportunity to meet Skip Young, Owner of Kia of Lansing and Kia of Jackson. Skip worked one on one with us and made buying a new car a possibility for us. We are now the proud owners of a brand new 2013 Kia Soul +. We have owned the vehicle for a day now and love it. Hats off to the team at Kia of Lansing. We could not be happier with the service. More

The service department appears to be concerned with the customer's satisfaction and vehicle. I have visited the service department twice since purchasing my Rio, for very minor issues (tape lft on the rig customer's satisfaction and vehicle. I have visited the service department twice since purchasing my Rio, for very minor issues (tape lft on the right side doors after prep, front wheel alignment). The service manager was very responsive and took care of the issues promptly. More

i was deceived in believing i was paying one price and ended up paying four times the price........ totally took advantage of a single woman....never again and i am stuck with a car that i cant even get o ended up paying four times the price........ totally took advantage of a single woman....never again and i am stuck with a car that i cant even get out of because the deal is so crooked......do not do business with kia of lansing...... More

They advertise free loaners for body shop (false) didn't pay off auto loan ( I had to ) don't pay past customers For referrals on purchase. Skip young says in his tv ad that free loaners for everyone In b pay off auto loan ( I had to ) don't pay past customers For referrals on purchase. Skip young says in his tv ad that free loaners for everyone In body shop, I have purchased two vehicles from this dealer, this is what I get. Although the cars I have been extremely pleased with. More

This is a first class dealership with afriendly and helpful staff that are not pushy and sincere. The owner Skip Young and his salesman Kody Slaght helped make the often unpleasant experience of shoppi helpful staff that are not pushy and sincere. The owner Skip Young and his salesman Kody Slaght helped make the often unpleasant experience of shopping and buying a car very simple and direct. I would recommend Skip and the rest of the staff at Kia of Lansing for any buying or service needs. They also just built a brand new building at 5737 South Pennsylvania Avenue Lansing, MI 48911. Brian D. More