![](http://dealerrater.com/ncdn/u/12.20240619.137/Graphics/icons/close-x-orange.png)
Kia of Lansing
Lansing, MI
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,802 reviews
Happy Place Every employee seem very happy at this dealership. I've not seen that before. Kody Slaght has a winning personality that gives the buyer confidence. Every employee seem very happy at this dealership. I've not seen that before. Kody Slaght has a winning personality that gives the buyer confidence. More
Awesome customer service. I worked with Ryan Joy and he lived up to his name. He was super nice, knowledgeable, helpful and worked with me to get the lease I wanted and the tra I worked with Ryan Joy and he lived up to his name. He was super nice, knowledgeable, helpful and worked with me to get the lease I wanted and the trade in amount I needed. I would buy more cars here and send friends! More
Excellent service, awesome people Great all around service. Would recommend Kia to everyone. Ryan is a great sales consultant and helped myself and my family find the perfect vehicle f Great all around service. Would recommend Kia to everyone. Ryan is a great sales consultant and helped myself and my family find the perfect vehicle for us. Ken and Lisa are the best! The whole Kia team has provided me with the best experience with buying a car. More
My favorite dealership in America! Mando was my salesman. He was awesome! He listened to me, was not pushy, and worked very hard to get me a good loan and vehicle. Mando stayed aft Mando was my salesman. He was awesome! He listened to me, was not pushy, and worked very hard to get me a good loan and vehicle. Mando stayed after hours, helped me transfer all my items from the old car to the new one. He made sure I knew I could call him for anything, even to have him schedule oil changes or service for me. I never felt rushed. Due to circumstances at that time, I didn't think I could get rid of what I was driving. Great salesman, great experience! My car only had 19 thousand miles, when I got it. More
Awesome Mando was great and helped me put my 2005 Kia Sedona to rest! Now I am driving a great vehicle with lots of room. Thank you for a great experience. Mando was great and helped me put my 2005 Kia Sedona to rest! Now I am driving a great vehicle with lots of room. Thank you for a great experience. More
Great Experience!! Went in as a first time buyer looking for a used car. Treated very respectfully and they helped me get into a excellent car, even though my credit was Went in as a first time buyer looking for a used car. Treated very respectfully and they helped me get into a excellent car, even though my credit wasn't the best. My Kia Forte rides amazing and they got me to exactly the payment goal I was hoping. Thank you Kia of Lansing for such a wonderful car buying experience. More
Great car buying experience I stopped in last week to take a look at a Kia Optima. I was greeted by Mike and spent some time with him learning about the car. He took me on a test I stopped in last week to take a look at a Kia Optima. I was greeted by Mike and spent some time with him learning about the car. He took me on a test drive and explained the features. I wound up buying a 2016 Optima EX from Mike and was on my way in less than 2 hours. I got a great deal and even got $3,000 for my 2004Impala with over 120,000 miles on it. Great dealership and very friendly staff. More
they maximize your bill! twice has been above estimate! My daughter took in her 2007 Kia Sportage for an A/C Compressor replacement. A standard labor rate you're thinking right? The bill close to estimate r My daughter took in her 2007 Kia Sportage for an A/C Compressor replacement. A standard labor rate you're thinking right? The bill close to estimate right? WRONG! Just because it took their "technician" longer that the prescribed time to do the job, she got charged extra! What a surprise! $55.00 and some change extra! Charged over $90.00 for an oil change a few weeks ago. Really? Changed 2 air filters in addition to the oil change. As a side note, the Kia sun visors are crap!!! Have replaced the drivers side twice at $66.00 each! Never had to change an American car visor! Also, when she was in getting "estimate" and pre-paying for the compressor, her twin babies in tow, no one bothered to offer her any assistance. Never even offered her a place to sit down! Customer service? Yeah right! More
Incomplete recall work The Kia went in for the warranty recall for rusting on the front control arms. Lansing Kia sprayed the area and sent it on its way. Now the front co The Kia went in for the warranty recall for rusting on the front control arms. Lansing Kia sprayed the area and sent it on its way. Now the front control arm is rusted through, Lansing Kia says only the welds are covered, which is not what the Kia sites say. The car is unsafe to drive, the recall is "closed" because it was supposedly fixed. Going to Ann Arbor they at least have a good reputation. More
They are out for your money!!!! Took my car in for some body work and ended up sending it back for oil light issues a couple times. After spending $2,000 on trying to fix the issue, Took my car in for some body work and ended up sending it back for oil light issues a couple times. After spending $2,000 on trying to fix the issue, it still wasn't fixed. The last time I picked up my car I turned the key to check my lights and my oil light did not come on. I showed them the problem and they asked if I was sure that the light even existed. I told them I took it to the shop because it came on. They then checked another car and said that it did exist. I asked them why my issue was not fixed and they said that it was, because the light was not coming on anymore and that I did not need that warning light; by the time the light would have come on my engine would be blown already. I was unhappy and they said that they could take another look at it. Mind you, they already took 3 looks at the same problem and came back with three different solutions. Took it for a second opinion and come to find out the wire that controlled my oil light was unplugged. My car is still broken after 3 months. So, in summary: It cost me $2,000 for them just to unplug my warning light and said that it is my fault. The service men did not know what comes standard on cars, they probably don't even know as much as I do if they don't know the oil light exist. They made me pay a lot for dart board fixes. They blatantly lied to me because they thought I don't know anything about cars. (They showed me the spark plugs that they replaced and said that they cleaned them so they look new is an example. Why would you clean used spark plugs for???) Then they put the blame on me and said that they would be happy to take another look at my car, if I was willing to pay more to get it fixed there. The service man ended up getting loud with me because I said that I spent $2000 there and my car still is not fixed in front of another customer. Don't take your care here, they don't know what they are doing and/or they are just trying to get more money out of you. I like my Kia, but next time I need service I will take it to Kia of Battle Creek or Ann Arbor instead; 1 hour away from where I live. Keep reading below, I am not the only one that got their stuff unplugged. More