Kia of Irvine

Worth the drive Great deal, great service! Everything was very straightforward. The sales and finance reps were friendly, helpful, and efficient. They took the tim Great deal, great service! Everything was very straightforward. The sales and finance reps were friendly, helpful, and efficient. They took the time to answer all our questions. Happy with car and the buying experience. More

Very fast and reliable service Everyone was so helpful and eficient. I really enjoyed my experience in this dealer. I would recommend this dealer to anyone and everyone. Absolute be Everyone was so helpful and eficient. I really enjoyed my experience in this dealer. I would recommend this dealer to anyone and everyone. Absolute best experience ever! More

Great! The total transaction experience was positive Over the years I have bought several vehicles both via the internet and in dealerships. My dealership experiences had typically been painful with lon Over the years I have bought several vehicles both via the internet and in dealerships. My dealership experiences had typically been painful with long drawn out transaction times as the dealership dragged me through their, for the most part, irritating pressure sales process. I was pleasantly surprised when Kia of Irvine valued my time and moved the transaction along efficiently but, at the same time, ensured they addressed all my questions. I never felt pressured nor manipulated. Kia cars are a great product and this dealership complements this nicely with great service. More

Sales was great, but finance guy almost blew the deal! I gave this dealership 5 stars because overall they were excellent. Howard Scharr the sales rep answered all my questions and was engaging but not pus I gave this dealership 5 stars because overall they were excellent. Howard Scharr the sales rep answered all my questions and was engaging but not pushy, Howard Scharr gets 5/5. Danielle (Ortega i think?) helped me navigate some details about my deal over the phone and was an absolute pleasure to speak with. Even though she was clearly busy making things happen around the showroom, she took the time to say hello with a warm sincere smile. Danielle gets 5/5 for the customer service. Then we have the finance guy Sammy Sheick... worst experience I have ever had the displeasure of enduring. He was rude, and behaved as if I was keeping him from a lunch date with Kate Upton. Not sure he understands that in order to upsell something you have to use charm, customer service skills, with a pinch of charisma. He decided to go with dumpy attitude and rudeness for his big pitch. This man has the body language of a moody preteen girl. I can understand feeling pressure to upsell warranties, and feeling upset when it doesnt work out. But Mr Sammy decided his best shot to sell me was with negativity and a nasty attitude that rivals Gordon Ramsey. After several minutes of him rudely ordering me through the paperwork, I asked if he could point out were the CPO info was so I could review it. He told me he wasnt going to make any special exceptions on how he does his paperwork, and blew off my concerns entirely. He insisted that I should sign everything and it could be explained by the salesman Howard later. He even went as far as to tell me to hurry up because he had another deal he had to get to next, but he said "not to be rude, but... " so that made it ok right? Every word coming from his mouth was arrogant and had an air of entitlement. If I had not flown in from out of state I would have walked out on the deal. He was that wretched. He has the customer service skills of a morgue worker. Im not sure how he has managed to stay employed acting like that during a business deal. Kia of Irvine can do better than Sammy, there are plenty of people who can do finance and act civilized. He is doing real damage to the long term health of the dealership even if he makes them short term gains. I wonder how many customers have decided they would rather pay more at Carvana or other online retailer than ever deal with Sammy again? Sammy Sheick gets negative five out of five. I feel bad for his co workers most of all, they have to deal with him everyday. The Kia Sorento I got for my wife is great and she loves it. More

Quick & painless I called to make the deal over the phone & the car was ready for us when we arrived. Much friendlier than the other dealership I used to go. I called to make the deal over the phone & the car was ready for us when we arrived. Much friendlier than the other dealership I used to go. More

New Lease Farhad Abassi was a real pleasure to work with when getting a new vehicle to lease from Kia of Irvine. He personally showed me how to work everything Farhad Abassi was a real pleasure to work with when getting a new vehicle to lease from Kia of Irvine. He personally showed me how to work everything in my new vehicle and answered all my questions and did all of it with a great attitude. More

Low pressure and quick finance Farhad was our sales associate. He responded quickly to my texts and was no nonsense. I appreciate that he never tried to show me cars that were out o Farhad was our sales associate. He responded quickly to my texts and was no nonsense. I appreciate that he never tried to show me cars that were out of my price range. I knew what I wanted and he came through with a great used Kia Sorento. I am very happy with my purchase and the overall experience. Their finance department was well run and it was the fastest car buying experience my husband and I have ever experienced. No drama- they just got it done. More