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16 Reviews of Kia of Huntington - Service Center
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July 19, 2019
Useless and uncooperative Service Department I attempted to have some keys made & programmed for my new-to-me 2018 Kia. I also wanted to use this opportunity to establish myself as a customer fo I attempted to have some keys made & programmed for my new-to-me 2018 Kia. I also wanted to use this opportunity to establish myself as a customer for the long-term service and maintenance of my car. The keys were to be paid for by credit card over the phone by an office of the dealer that sold me the car (this was already approved). Huntington Kia Service was not interested in this transaction. They wanted me to come there, order the keys from their Parts department, pay for them in full, then make an appointment with Service after the keys arrived in Parts. I was also expected to pay for the Service visit. I used to work in the car business for a living and have done so in 3 states. I never heard of a store making a customer buy his own parts first for something as common and basic as keys for a recent model year car. Also, I originally made and appointment on the dealership website and was never called. When I called Huntington Service about the status of the appointment, they said that they never received it. I understand that this is possible, but they never even demonstrated the basic courtesy of apologizing for their website not working correctly etc. Huntington put in ZERO effort in helping me with my car. More
by CarGuy
Employees Worked With
unknown male that answered the phone in Service
June 01, 2019
Service department The service department from the first call has been a disaster. No one picks up the phone & the service manager has a voice message that he will call The service department from the first call has been a disaster. No one picks up the phone & the service manager has a voice message that he will call you right back. I have never received a return call from him. It's most annoying since the message says he's gonna call you right back! The other person, Charlie, lies about phone calls he said that he made that I never received. Place is a joke. Let's see how they install a new motor in my side view mirror. Car has 3000 miles on it & needs a new part. Wow! More
by Kia owner
Employees Worked With
August 22, 2018
Another EXCEPTIONAL Customer Service Experience!!! To update my previous review I had my first oil change and service since buying my 2015 Sedona. Its hard to believe it has been almost 3 months. My To update my previous review I had my first oil change and service since buying my 2015 Sedona. Its hard to believe it has been almost 3 months. My experience at Huntington Kia was once again exceptional. Joanys Santiago in service is wonderful to work with!! I was so impressed she remembered me when I made my appointment. She was able to get me in quickly with an appointment that was convenient for me. When we arrived she came right out and I told her about two very minor issues I wanted looked at while there and both were resolved when we left. While waiting they have coffee in the waiting area with a nice tv and comfortable chairs. Mike the service manager stopped to say good morning to my dad and I. I really can't say enough about Huntington Kia. What impresses me most is how much they continue to offer exceptional customer service even after you purchase a vehicle from them! The 30 minute drive each way is time well spent for me knowing that I am going to receive such great customer service and honesty about what my van needs!! The car wash down the road that they use does a great job to! Thank-you Joanys and Huntington Kia for such a positive service experience! See you in another 3k miles! More
by Christine S.-Proud Kia Sedona SXL Owner
Employees Worked With
Joanys Santiago
August 20, 2018
OUTSTANDING Customer service My experience was above & beyond today!! Joanys Santiago went beyond with the up most courtesy with me... she is totally OUTSTANDING & makes a wonde My experience was above & beyond today!! Joanys Santiago went beyond with the up most courtesy with me... she is totally OUTSTANDING & makes a wonderful experience!!! Thank you kindly, A very happy customer Dorian Carnesi More
by Dorcar22
Employees Worked With
Joanys Santiago
August 14, 2018
Kia of Huntington - Great Service Brought my 2015 Kia Soul in for a recall. Warm and friendly staff. Answered all of my questions thoroughly. My car was in good hands here! Brought my 2015 Kia Soul in for a recall. Warm and friendly staff. Answered all of my questions thoroughly. My car was in good hands here! More
by Dayna
Employees Worked With
Joanys Santiago
August 07, 2018
Impressive Service Extremely impressed with this dealership. Easy to schedule appointment and fast service. The Service Advisor, Joanys Santiago is exceptional. Excell Extremely impressed with this dealership. Easy to schedule appointment and fast service. The Service Advisor, Joanys Santiago is exceptional. Excellent phone etiquette, friendly and knowledgeable. Vehicle service was completed in little time. More
by Ygyrl
Employees Worked With
Joanys Santiago
