Kia of Grand Blanc

My wife and I have been leasing a new Kia through Nichole Vandendries at Kia of Grand Blanc for our last 3 leases. Granted, we live a good couple hundred miles from Kia of Grand Blanc, where there are two o Vandendries at Kia of Grand Blanc for our last 3 leases. Granted, we live a good couple hundred miles from Kia of Grand Blanc, where there are two other dealers considerably closer, but neither of those could match the price as well as Nichole's help in arranging everything that needed to be done to make it all come together. Her help and professionalism really can't be beat from all the other dealers we have dealt with over the years. More

Sales Advisor Nichole Vandendries makes vehicle buying a pleasant and professional experience. Have purchased several vehicles with Nicole and the experience has been the same for every purchase. pleasant and professional experience. Have purchased several vehicles with Nicole and the experience has been the same for every purchase. More

Lisa in the service department is excellent. She takes the time to listen and evaluate the issue and is very attentive and responsive. She takes the time to listen and evaluate the issue and is very attentive and responsive. More

I couldn’t be happier that I chose Al Serra Kia and that I couldn’t be happier that I chose Al Serra Kia and that Nichole helped me through the process. She really listened to what was important to me, made I couldn’t be happier that I chose Al Serra Kia and that Nichole helped me through the process. She really listened to what was important to me, made suggestions, and didn’t pressure me to make any hasty decisions. Still, by the end of the day after shopping around, I was certain I was going to buy the Kia she recommended. I would definitely recommend Nichole and the rest of the staff I have connected with during my recent purchase. I am a more than satisfied customer. More

Told me there was 3 day return policy. Absolutely lied to my face. 2021 forte rides like amusement park ride. Now im stuck with piece junk for 23k. my face. 2021 forte rides like amusement park ride. Now im stuck with piece junk for 23k. More

Stress free Nicole and Nick were very helpful. They answered questions and options so that I could make an informed decision. There was no pressure though they Nicole and Nick were very helpful. They answered questions and options so that I could make an informed decision. There was no pressure though they were clear about wanting to get me in to a vehicle. More

Crooks! I would give 0 stars if allowed. We were told our 2013 Optima needed a new turbo ($2800) after the check engine light came on for the second time in a I would give 0 stars if allowed. We were told our 2013 Optima needed a new turbo ($2800) after the check engine light came on for the second time in a week. We questioned why the turbo was not replaced at the time of the engine recall 18,000 miles prior. We were told the turbo is an accessory and not part of the engine. To add more insult to injury, Kia said they wouldn't replace or assist us with the cost as we were not loyal customers because we chose to have maintenance work (oil changes, brakes, front end etc.) done on our TWO Kias at another facility. Disgusted, we took the Optima to our trusted mechanic and were informed the turbo was fine. The rod just needed lubed and adjusted--cost $0. Needless to say, we will never buy another Kia or any other vehicle from Al Serra. More

New 2019 Kia I received excellent service from my sales rep and the manager. Very personalized attention. They answered all my questions and were very fast. So I received excellent service from my sales rep and the manager. Very personalized attention. They answered all my questions and were very fast. So far I just love the new 2019 Kia Sportage. Wonderful experience. More

Very prompt and professional service Always very professional..jd Morningstar explains the services being done very completely ..maintence is done in a very timely manner..and the car was Always very professional..jd Morningstar explains the services being done very completely ..maintence is done in a very timely manner..and the car wash they do after service is better than what I get anywhere...very satisfied with this car dealer.. More

Great Experience Gary LaMay was respectful of my time and budget. He was able to show me the three specific models I wanted to see, and gave me information about thes Gary LaMay was respectful of my time and budget. He was able to show me the three specific models I wanted to see, and gave me information about these but was never pushy. I started out looking for a used vehicle but ended up buying new. The whole process was smooth and stress-free. More