Kia of Frisco

I went here for the first time due to a service recall and my overall experience was not good. I called to make an appointment and asked them if they have any complimentary shuttle drop off service. I and my overall experience was not good. I called to make an appointment and asked them if they have any complimentary shuttle drop off service. I was told they have none! After making an appointment, I was then told at the end that they in fact do have complimentary drop off Uber service as long as drop off location is within 10 miles. Why was I not told about this when I asked earlier? Was it because I said "shuttle" and not asked in general? I have no idea but was very weird. My car drop off experience was good. My service advisor was efficient, friendly, and professional. My drop off was arranged through Uber and was told to wait for the text message/call when my car is ready for pickup. While waiting at home, I got a slate of work orders that was required on my car other than the recall. One of them was a rear brakes replacement. Due to outrageous dealer's pricing I denied all of them and just confirmed the work order for the recall. I got a text within 2 hours about my car ready to go home and I went by myself to pickup my car. I went to my service advisor's desk and he was not there. There were 2 other advisors who saw me but didn't say anything and continued with their work. Finally after standing for about 10 minutes one of the advisors asked me if I am being help or not. I told him about waiting for my service advisor. I was only then told that he went home and what is it that I needed! This was so disappointing as why my service advisor didn't tell me about asking for help from anyone once arrived since he will be gone by the time I come? Also, why it took 10 minutes for the other advisor to finally ask me about my intentions while I clearly walked in in-front of him and he saw me started to wait at an empty desk? Again extremely poor, lazy, and an unprofessional customer service. Later that week I took tires off to check the brakes as I was not hearing or feeling anything wearing out from the rear. Turns out brake pads on both sides were nice and good and there was absolutely no need to change anything! Why was I told about the rear brakes replacement and that its current conditions so poor then? Was it to just make extra money out of me since they had to fix my car for free due to a recall? I have no idea what the true intentions were. After this I had no idea whether to believe on their other replacement recommendations or not and I just left everything as-is. I hope they fixed recall as they claimed. Service department definitely needs some basic customer service training. After my this first time experience I am not sure if I will go back or recommend this place to anyone or not. More

I had a great purchasing experience with AJ. It was a very easy and quick process. I definitely recommend others to purchase from here. It was a very easy and quick process. I definitely recommend others to purchase from here. More

I had a great experience buying a pre-owned car here. AJ was very helpful and patient. AJ was very helpful and patient. More

Service was great. AJ was attentive to what specs were important to me as a consumer and worked to make my dream purchase a reality. AJ was attentive to what specs were important to me as a consumer and worked to make my dream purchase a reality. More

This dealership has a great selection of cars and has a great staff. They were patient and listened to my needs instead of rushing me into such a big purchase! Would recommend them if you are looking for a great staff. They were patient and listened to my needs instead of rushing me into such a big purchase! Would recommend them if you are looking for a new Kia! More

I recently had the pleasure of working with Parth from the Sales department and I had an incredible experience. He was in no way pushy or annoying and took the whole car buying experience at my pace to ma the Sales department and I had an incredible experience. He was in no way pushy or annoying and took the whole car buying experience at my pace to make sure I got what I needed. Thanks Parth! More

Marii and everyone at Kia of Frisco went out of their way to make the purchase of our car quick and easy. The communication during the process was excellent and made this the easiest car we have ever purch to make the purchase of our car quick and easy. The communication during the process was excellent and made this the easiest car we have ever purchased. We will definitely be back in the future! More

Salesperson Kevin Kidney is manipulative, self-serving, and unprofessional. He was 30 minutes late for an appointment, took personal calls during the the first test drive, and then was yawning loudly on an and unprofessional. He was 30 minutes late for an appointment, took personal calls during the the first test drive, and then was yawning loudly on another test drive. He would also make comments such as "I will only get that answer for you if you are really going to buy because other customers walked out after I spent so much time" or "I had to stay late last night and they didn't even end up buying." I was willing to overlook these things as he seemed decent enough to continue the process. However, as soon as we sat down to talk numbers, he became rude, even cracking his knuckles at one point. He combatively said "then this too much car for you" and "above your budget" but then after insisting he ask the manger, he finally walked his lazy behind across the room and the manager, Kyle Winn, agreed to my price without any issue. During the final test drive of the color and trim I wanted, the acceleration was making a strange noise. I asked for the mechanics to do a diagnosis so I would feel more comfortable knowing the issue, and Kevin Kidney said it would take too long. I asked when the next color and trim would be in the incoming inventory, and he said he didn't know. So then I asked if they could locate another color and trim from another dealership, in which he did but then he tried to pressure to me pay the full price before I even test drove it, weaponizing the fact that I was going to pay full in cash. But thankfully, the much more supportive and reasonable manager, Kyle Winn, only had me put down a deposit. Before I even test drove the car or signed any paperwork for the deposit, Kevin Kidney told me to be sure to fill out the survey so he can get his $2,000 bonus. At this point, we had been waiting for 7 hours, revealing how unorganized Kevin Kidney is, acting dodgey whenever I asked for an update, always starting with the impatient phrase "Like I already said..." when he was answering a question. He would instruct me to email information to his personal email address, rather than his work email, and would tell me to sign a random line he drew on a piece of scratch paper, saying that supposedly his manager wanted that as a legality, even pressuring me to still buy the car we test drove with the strange noise so we wouldn't have to stay waiting any longer. Finally the finance person came with the paperwork. I can't remember his name, but he was a fast talker, pulling away each paper quickly before I was even done initialing. When I noticed that the form said it was a $9,000 rebate rather than the $7,000 - they did not honor their "mistake" and said it was a "typo." I asked for copies of all the paperwork and Kevin Kidney said "there is personal information that we can't release" and that it would be emailed to me later. But isn't the personal information literally MY PERSONAL info? After going home and researching reviews on the acceleration noise and reflecting on these encounters at this dealership, I was not feeling comfortable. I kept calling and emailing, asking for the mechanics diagnosis on the noise and for copies of the paperwork - only more sketchy responses and unclear excuses. I finally got Kevin Kidney on the phone and told him to cancel my order and that I no longer wanted the car. He let out a loud annoying sigh noise. He said he would ask the manager tomorrow when he had time, but I insisted he talk to Kyle Winn immediately and issue me a refund. I was told the manager approved it, but it took several phone calls, and then finally CCing the manger on emails to get the refund. I had a positive experience with the manager Kyle Winn and all the other small encounters with other employees were fine at this location, but I would stay away form Kevin Kidney. He is selfish, untrustworthy, and lacks professional people skills. More

Initially, I gave Kia of Frisco a 5-star review when I purchased my 2024 Kia Carnival earlier this year. The purchasing process was smooth, and the sales team was helpful and professional, making the car- purchased my 2024 Kia Carnival earlier this year. The purchasing process was smooth, and the sales team was helpful and professional, making the car-buying experience pleasant. However, my opinion has since changed after my first experience with the service department, which has been very disappointing. Shortly after purchasing the car, I encountered a recurring issue with the AC system. Every morning, a strong moldy smell would come from the vents for about 10 seconds when I started the vehicle. I took the car in for service, and they performed an AC system cleaning twice, but unfortunately, the issue returned within a few days each time. This week, I returned to Kia of Frisco for the third time to resolve the issue. Arriving there, on Monday, September 23rd, I was given two options: wait while they cleaned the AC system again for the 3rd time or leave the car for a more thorough assessment, which would take a few days. Since I wanted to resolve the problem once and for all, I left the car with them. I followed up with the dealership on Tuesday and early Wednesday and was repeatedly told that a technician was still working on the car. However, using the Kia Connect app, I could see that the car had not been moved from the parking lot and remained in the same spot for three days. The car was even parked so closely that it was touching the bumper of the car behind it. After discussing the situation the service manager, I was told that they would open a case with KIA and the only option that was give me was pick up the car without any actual work being done. The service invoice I received claims that an inspection was completed and that the AC filter was replaced, both of these claims are inaccurate. I know this because of the attached pictures and in the first visit I was told that I would have to pay for the Cabin Filter, which I had purchased and installed a new filter myself. To make matters worse, the dealership could not provide me with a case number for the KIA case they supposedly opened. As a parent of four children, including twin babies, I am highly concerned about the health risks associated with this unresolved AC Mold issue and am incredibly frustrated with the lack of transparency from the dealership. At this point, I am waiting for KIA to review the case and provide a possible resolution. If this case resolves my problem, I will certainly post an update to this review to reflect that outcome. More

James Seale went above and beyond to help me get the right car at the right payment. I have never gone to another dealership that took that much time or trouble to help me purchase or lease a car. Than right car at the right payment. I have never gone to another dealership that took that much time or trouble to help me purchase or lease a car. Thank you!! More