Kia of Frisco

We bought our Sportage in June. Have not been happy since. Car gets good mileage - but you can't lock the doors from inside when leaving the car as was the case with my Lincoln. Have not been happy since. Car gets good mileage - but you can't lock the doors from inside when leaving the car as was the case with my Lincoln. You have to have key on your person to lock the car from outside on the door handle which was not explained to me. And when we switched drivers, I drove off without a problem but couldn't turn the car off - without getting back inside to shut it off and turn it back on with my key - how stupid is that?? But the thing that drives us nuts is when you get back in the car a fan is blowing. I've written a three (3) page paper detailing when it happens - the service manager said he would discuss this when he goes to weekly meetings cause he's never heard of this. Guess what we found on internet - it's been going on for several years with this make/model and others are not happy with it. Needless to say - I've never heard back from him or our sales person - who I also contacted by email. If this is a programed in feature you'd think somebody would have call to explain that this is what is suppose to take place. I will not be taking the car there for service when it's needed and we will not be recommending this car or dealership to anyone because of the non-reply from the staff. I also realized that we were not offered the 1.9% interest rate that was being offered on "select" Sportages when we bought the car. Maybe there was only 5 "select cars" on the lot which is sad bait and switch type of advertising. If we had that interest rate we would have kept the loan and not paid it in full within the 1st 30 days. More

Marii made our experience so wonderful! ! She was knowledgeable, patient, and efficient. We also appreciated her transparency. ! She was knowledgeable, patient, and efficient. We also appreciated her transparency. More

Contact info not asked for nor salesperson’s David Flores’ offered until asked. Finance person Kish Barefield was rude, complained of how late it was, wanted to get home. No folder given for paperwork Flores’ offered until asked. Finance person Kish Barefield was rude, complained of how late it was, wanted to get home. No folder given for paperwork. Even said there was none when asked. Both complained about my son’s conduct as he was helping via speakerphone. Someone even reported him to his work-took advantage of, misused my information. More

Marii greeted us with a smile, and is extremely kind, knowledgeable, and efficient! She worked hard, gained our trust, and earned our business. knowledgeable, and efficient! She worked hard, gained our trust, and earned our business. More

We recently had the pleasure to meet Marii at Frisco Kia. We were looking at a Sorento but after telling her our needs and wants she pointed us to a Telluride. She explained all the bells and whistles and th We were looking at a Sorento but after telling her our needs and wants she pointed us to a Telluride. She explained all the bells and whistles and the different packages and we were sold! Drove off that same day with a new SUV! Thank you for all you do and for the spectacular service you provided! Will definitely recommend Marii and Frisco Kia to all our friends and family! More

My experience was not what I had hoped. I dropped my car off 6/18- Tuesday morning and was originally told the diagnostic would be done by Thursday. I received no communication on Thursday I dropped my car off 6/18- Tuesday morning and was originally told the diagnostic would be done by Thursday. I received no communication on Thursday so I called the dealership on Friday. I was told my car would be looked at first thing Saturday -the manager stated this to me. There was no communication provided to me on 6/22 Saturday so I called them around 3 PM and asked if my car had been looked at yet, it had not and I was told it would be looked at first thing Monday morning 7 AM per the manager. I was also told that once a diagnostic was completed, I could potentially receive a loaner vehicle. Monday morning came came and I still had not received a phone call. I called the dealership about 10 o’clock and asked for an update. My car had not been looked at as promised at 7 AM and was told it was on the docket (now at 10am) and I should receive a callback by noon. All of that was very frustrating as I kept being told My car would be looked at, and it continued to not be. On Monday I received a phone call around noon and was told that the part that was broken was needing to be ordered and I could come pick up my car and that the order part should take 3 to 4 days to come in. The part arrived on Thursday afternoon as I was the one to call the parts department at the dealership to seek an update. I did not receive confirmation from the dealership until Saturday morning that it had come in. I even called on Friday and asked to speak to a manager in hopes that I could bring my car in Saturday to have the part replaced. The manager never called me back and I left two messages. This was very frustrating because had I been called on Thursday. I could’ve brought my car Friday or Saturday to be fixed. The following Monday, I brought my car in at 8 AM and spent the day there waiting for the car to be fixed. On Wednesday, I reached out to the dealership because the car was making the same noise. I was asked to bringit today Friday, July 5. I asked the person who had been assisting me if a loaner vehicle was possible so I did not have to wait all day for my car to be looked at a second time - he told me your dealership does not do loaner vehicles, which seemed odd to me because the manager made it seem like I could be provided a loaner vehicle the week prior. While waiting for my car to be looked at today- I saw my car was parked, and so I reached out to the person servicing my car and asked if everything was completed he had told me it was and when I went to the desk, his statement was oh I didn’t know you were waiting. Had he looked at my paperwork he would’ve seen that I was waiting for my vehicle to finish being serviced. Overall this was a long process. Communication was not where it needed to be, and I feel that my car was not worked on in a timely manner. More

I recently had the pleasure of purchasing a car from Kia of Frisco, and it was truly a standout experience. From start to finish, every aspect of the process exceeded my expectations. Marii Chandler in s of Frisco, and it was truly a standout experience. From start to finish, every aspect of the process exceeded my expectations. Marii Chandler in sales was simply outstanding. Her knowledge of the vehicles and her genuine dedication to finding the perfect fit for my needs made all the difference. She patiently listened to my requirements and guided me through various options, ensuring I felt informed and confident in my decision. More

Extremely accommodating and courteous! Completely satisfied with our sales rep Kevin!! Certainly went above and beyond to assist. Completely satisfied with our sales rep Kevin!! Certainly went above and beyond to assist. More

Luis Fuentes was really great and patient with us. We love our new car. I definitely recommend buying a car from him! We love our new car. I definitely recommend buying a car from him! More

I really enjoyed my experience with Kia Frisco. My car dealer was Luke Knight. He was very knowledgeable and professional. I would highly recommend him and the Kia Frisco Family. My car dealer was Luke Knight. He was very knowledgeable and professional. I would highly recommend him and the Kia Frisco Family. More