Kia of Everett - Service Center

Fitted me in late, Completed work early, plenty of communication so always aware of status. Ideal customer service communication so always aware of status. Ideal customer service More

Good Got me in and out quickly as I had a time conflict Nice people Nice people More

I am sending this review to your company for the service department, namely JP Purnell was OUTSTANDING - AWESOME JOB, in taking care of us and our needs throughout the process. I highly recommend to use th department, namely JP Purnell was OUTSTANDING - AWESOME JOB, in taking care of us and our needs throughout the process. I highly recommend to use this service department for your vehicle needs. Thanks JP, the Wagner's. More

I don’t have 15 words. Hard to wait patiently for car when the whole staff is in a meeting celebrating what a great job they’re doing. Hard to wait patiently for car when the whole staff is in a meeting celebrating what a great job they’re doing. More

Service dept. Is great, they keep you updated on vehicle status And fast check in and out. Is great, they keep you updated on vehicle status And fast check in and out. More

I was told by Morgan that I would receive a call, but he only emailed me, which I didn't have readily access to my email. Upon pickup of my car, he told me they were too busy to vacuum out my car (a typical only emailed me, which I didn't have readily access to my email. Upon pickup of my car, he told me they were too busy to vacuum out my car (a typical courtesy service), plus I would rather have had my car washed instead of simply being given a car wash certificate. I had previous obligations after picking up my car and didn't have time to go through your car wash. So in order to use the free certificate requires me to drive 20-25 minutes to your dealership. Whenever I have had car work done at a dealership, I have always received the complimentary car wash and vacuum. With this latest appt. at Kia Everett, not receiving this--and being told they were too busy--was extremely disappointing. I'm considering finding a dealership closer to my house for future repairs. More

It was a very easy process. The staff was knowledgeable and friendly. They did not pressure me into buying anything. The staff was knowledgeable and friendly. They did not pressure me into buying anything. More

An amazing customer service experience where I felt so welcomed and supported. I am always anxious going into to get my vehicle serviced as a xxxxx person of color. All my questions were answered, and the welcomed and supported. I am always anxious going into to get my vehicle serviced as a xxxxx person of color. All my questions were answered, and the whole process was handled very well. More

Nadia was vey helpful and accessible throughout the process. Communication from her and someone else, on Nadia's day off, was great. Loaner car was great. process. Communication from her and someone else, on Nadia's day off, was great. Loaner car was great. More

Morgan was great! Always keeping me informed about the progress of my service. Kia of Everett is awesome! Always keeping me informed about the progress of my service. Kia of Everett is awesome! More