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Kia of Everett - Service Center

Everett, WA

4.7
648 Reviews

648 Reviews of Kia of Everett - Service Center

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March 19, 2024

Always friendly and treated like family when I come in, no matter what the reason. More

by larsonrenee31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Lett
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

Great customer service as always, they provided me with all the details about the service made to my car and the attention was great. More

by PAMELA.BARRAGAN8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Keeten
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

All work requested was not completed. The dealer had the car for 30 days. So sad More

by billferry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Keeten
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Kia of Everett responded

as i read through your concern I fully understand why you are so upset, we have the same goal with every customer in every department and in this case we missed in a big way. we are hoping to sit down and figure out how we fix this issue in a way that would build some confidence in our service department and in the entire operation at Kia of Everett. i know that the service Manager and i would like very much to meet with you to figure out a solution. looking forward to hearing from you and hopefully meeting sometime very soon. Erik Butler General Manager/Kia of Everett

March 18, 2024

Great service, took a little longer than expected for an oil change. But they were very accommodating and are dog friendly which a bonus because we got a great walk in while we waited for the car. More

by shaunte.noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

Dealership is clean and the staff is professional. They communicate often and well. Communication is key More

by Jharricwja
Recommend Dealer
Yes
Employees Worked With
Morgan Keeten
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

Prompt and friendly. They explained everything and were not pushy on optional services. Always appreciate the free car wash and vacuum! More

by carol.morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

Outstanding customer service. Nadia is terrific. Very in tune to the customer’s needs. I felt she went out of her way to accommodate me. More

by DEARBORN.KATHLEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

My car went in for a standard oil change and tire rotation. I was impressed with how clean the dealership and service areas were. My car was done on time, if not a little early! They of course gave m More

by kabri.hilgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

My car has been there for four months picked it up. The repair was not properly done, and the interior was damaged in several spots. Extremely disappointed. More

by michaelimpala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

Extremely fast service and the service agent was so attentive and on top of keeping me updated! More

by heather.mauermann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP PURNELL
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