Kia of Everett - Service Center

The purchasing experience here was pretty nice, with a pretty low key approach. However, I found it difficult to follow the finance person's explanation of things because he spoke very rapidly and did no pretty low key approach. However, I found it difficult to follow the finance person's explanation of things because he spoke very rapidly and did not look directly at me (this was a cash transaction - no financing). Unfortunately, my EV6 suffered a major failure after I had the car only five days, and it had to be towed back to the dealership. It took about two months for the various problems to be corrected. I needed to rent a car for about half the time, until Kia Customer Service got involved and then a loaner car became available. I'm still waiting on the rental car reimbursement. The dealership and I also disagree about a dent in the car. I didn't see how I could have dented it, since I'd only had it five days and it was parked in my garage when not being driven - never in a parking lot. The dealership said it could not have been there when they delivered it to me, but given the poor prep that this car had before delivering, I think that the dent was there but missed. I got it repaired at the dealership but I paid for it. However, I have the car back for a few weeks now and it seems to be working well. More

Morgan Keeton made my recent experience at the Service Dept commendable, satisfying and enjoyable. In a phone call the evening prior to the appointment, he confirmed the work I wanted to be accomplished. Dept commendable, satisfying and enjoyable. In a phone call the evening prior to the appointment, he confirmed the work I wanted to be accomplished. When I drove up to the Service entrance, he met me before I exited the car. He explained the work schedule and escorted me to the waiting area where he showed me an outlet to plug-in my laptop. He handled all the paperwork efficiently and accurately. As I departed he encouraged me to take advantage of the complimentary car wash and gave me clear directions to find it. All in all, my experience was great! More

I always enjoy working with Steve Weedin. He is friendly and treats me with respect. He is friendly and treats me with respect. More

Great team, and comfortable waiting area. Great job cleaning the inside of my car also, it really needed it! Great job cleaning the inside of my car also, it really needed it! More

Everyone is so friendly and helpful. They treating me with respect and I really felt a family atmosphere They treating me with respect and I really felt a family atmosphere More

Some sort of defect resulted in a cracked glass panel in front of my sunroof. Erik sorted it out and it cost me nothing! Thanks for getting my car fixed Erik! front of my sunroof. Erik sorted it out and it cost me nothing! Thanks for getting my car fixed Erik! More

Service department has always been courteous and informative, regarding repairs needed. I appreciate their hard work. informative, regarding repairs needed. I appreciate their hard work. More

Everyone was very friendly and helpful. Betty took extra time to explain everything. Also got me a lift ride. Gave me senior discount without me asking for it!!! Betty took extra time to explain everything. Also got me a lift ride. Gave me senior discount without me asking for it!!! More

Nadia provided outstanding customer service. Everything was clearly explained, and we received updates throughout the day. Mahalo Nadia! Everything was clearly explained, and we received updates throughout the day. Mahalo Nadia! More

Good service. . Was pretty quick and good advirsor was great to work with so good . Was pretty quick and good advirsor was great to work with so good More